Banking Officer

Khalifa Ismaiel

Date of birth: **/**/**** Nationality: Ghanaian Gender: Male +233-*********

**********@*****.*** linkedin.com/in/khalifa-ismaiel-58b98211b www.facebook.com/khalifa.ismaiel Whatsapp Messenger: +233********* P. O. Box 11068 Accra - North, Ghana, GD-064-1675 Fa-Asem Avenue Second Macroni Close New Ogbodjo Near St. Peter's Mission School, 23321, Accra, Ghana About me: I am a hardworking, reliable, self-motivated and dedicated individual with good communication skills. I am also able to work independently and as part of a productive team. I have multi-tasking abilities required to meet demanding deadlines. I have a strong desire to learn, willing to accept challenging duties and ability to follow lawful instructions.

16/05/2022 – CURRENT – Accra, Ghana

REMITTANCE AND INTERNET BANKING OFFICER – BANK OF AFRICA GHANA LIMITED The following are my main duties and responsibilities: Generation and Submission of cheque book request files for processing by vendor on a daily basis. Processing of Standing order requests.

Processing of Fixed Deposit requests.

Reimbursement of Remittances ( Commission & Principal ) to respective branches. Verification of Insurance Mandate forms.

Setting up customers on Internet Banking Application (BOAWEB) ATM pin distribution to respective branches.

Cheque book distribution to respective branches.

Processing of Espyon transactions( Deposits mobilized by mobile tellers from respective branches) Processing of Insurance transactions.

Uploading transactions to be processed in Bank's operating system( IGOR ) Reviewing Personal and Corporate Accounts for completeness and proper certifications. Branch Operations Financial and insurance activities *********@********.*** www.boaghana.com P. O . Box CT1541 Cantonment, First Floor Octagon Building, 23321, Accra, Ghana 25/11/2020 – 15/05/2022 – Accra, Ghana

TELLER – BANK OF AFRICA GHANA LIMITED

The following are my main activities and responsibilities: Process cash deposits and withdrawals.

Process cash exchange operations.

Collection and book in IGOR(Bank Operating System) transfer requests ( Internal & Automated Clearing House ) Ensure dated and signed cheques are processed for clearing. Process and give back unpaid cheques to Relationship Officer. Ensure Treasury Registers are updated on daily basis. Daily preparation of ATM Reconciliation for Customer Service Manager. Ensure income transactions are recognized on manual posting. Contribute to solutions to customer complaints.

Ensures archiving of operations files and Teller Vouchers. Coordinate with other branch staff to mobilize deposits. Cross-sell electronic products to customers.

Improve audit score for the branch by adhering to bank's policies and procedures. Detection of counterfeit notes.

Ensure Customer Remittance are processed.

Branch Operations Financial and insurance activities *********@********.*** www.boaghana.com P. O . Box CT1541 Cantonment, Accra, First Floor, Block A and B, The Octagon, Independence Avenue, 233231, Accra, Ghana

05/09/2018 – 24/11/2020 – Accra, Ghana

TELLER - OUTSOURCED – L 'AINE SERVICES LIMITED

I was assigned to work at Bank of Africa Ghana Limited. WORK EXPERIENCE

The following were my main activities and responsibilities: Process cash deposits and withdrawals.

Process cash exchange operations.

Collection and book in IGOR(Bank Operating System) transfer requests ( Internal & Automated Clearing House ) Ensure dated and signed cheques are processed for clearing. Process and give back unpaid cheques to Relationship Officer. Ensure Treasury Registers are updated on daily basis. Daily preparation of ATM Reconciliation for Customer Service Manager. Ensure income transactions are recognized on manual posting. Contribute to solutions to customer complaints.

Ensures archiving of operations files and Teller Vouchers. Coordinate with other branch staff to mobilize deposits. Cross-sell electronic products to customers.

Improve audit score for the branch by adhering to bank's policies and procedures. Detection of counterfeit notes.

Ensure Customer Remittance are processed.

Recruitment Agency Other service activities *********@*************.*** www.laineservices.com P. O. Box GP 1198, Accra Near Nungua Barrier, Plot No. 4 and 19 Ocean View Estate, Community 13 Sakumono ( Near Nungua Barrier ), 23321, Accra, Ghana

17/09/2017 – 30/07/2018 – Accra, Ghana

RELATIONSHIP OFFICER - NATIONAL SERVICE PERSONNEL – BANK OF AFRICA GHANA LIMITED The following were my main activities and responsibilities: Opening and closing of both personal and corporate accounts. Checking of account balances as well as assisting customers in the banking hall to execute their transactions. Processing of customers’ requests such as debit card and chequebook requests, printing of account statement, mobile banking and internet banking requests.

Sale of the bank’s electronic products as well as various account packages and loan facilities for both personal and small-scale enterprises.

Mobilization of deposits.

Calculation of turnovers for small-scale enterprises or individuals accounts who want an overdraft. Processing of foreign transfer requests, treasury bill request, fixed deposit and debit without dispense request for customers

Stocking of debit cards and chequebooks in an alphabetical order. Filing of customer request forms on a weekly basis. Processing of personal loan requests and dispatching them to the Head Office for disbursement. Assist other relationship officers to market the bank's products. Prepare weekly reports on all transactions and activities for the current week as well as call plan for the coming week.

Business Development Financial and insurance activities *********@********.*** www.boaghana.com P. O . Box CT1541 Cantonment, Accra, First Floor, Block A and B, The Octagon, Independence Avenue, 23321, Accra, Ghana

31/05/2016 – 14/07/2016 – Accra, Ghana

CLERK AND CALL CENTRE AGENT - INTERN – UT BANK GHANA COMPANY LIMITED The following were my main activities and responsibilities: Drafting customers’ complaints and sending it to the appropriate department for the issue to be resolved. Call Customer Service Officer or department to resolve a customer’s complaint when it is long overdue. Conduct mystery shopping at the branch level as well as other Banks. Prepare and present a report of my observations from the mystery shopping to my supervisor. Call or send text messages to customers to pick up their Debit Cards or Chequebooks when they are ready. Conduct a survey on a daily basis for all branches by calling some customers who visited the branch. Prepare a report of the feedback from the customers who visited various branches and send it to my supervisor for further investigation.

General office duties like printing, stapling of documents and print outs, photocopy of documents. Service Quality Financial and insurance activities *********@***********.*** www.utbankghana.com P. O. Box GP 14776, Accra, Ghana, 25 B Manet Towers, Airport City, Accra, 23321, Accra, Ghana

14/06/2015 – 23/07/2015 – Accra, Ghana

CLERK - INTERN – UT LIFE INSURANCE COMPANY LIMITED The following were my main activities and responsibilities: Vetting various insurance policy forms.

Sorting policy forms into months, sales managers and banks. Scanning policy forms of specific groups of insured persons such as members of Ghana Education Service and other government organizations.

Typing the particulars of insured persons specifically name of insured person, name of bank, account number, type of policy.

General office duties like photocopying, printing, making enquiries, scanning of documents and running errands.

17/09/2013 – 20/05/2017 – P. O. Box LG 25 Legon, Accra, Ghana DEGREE OF BACHELOR OF ARTS IN ECONOMICS WITH STUDY OF RELIGIONS WITH SECOND CLASS HONOURS

(UPPER DIVISION) – University of Ghana

www.ug.edu.gh

01/09/2010 – 20/06/2013 – P. O. Box 29 Apam Central Region, Ghana, Apam, Ghana WEST AFRICAN SENIOR SCHOOL CERTIFICATE EXAMINATION – Apam Senior High School P. O. Box AD 1985 Adenta - Madina, Ashalley Botwe, Accra, Ghana BASIC EDUCATION CERTIFICATE EXAMINATION – St. Paul's Preparatory School Mother tongue(s): ENGLISH

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user My Digital Skills

Microsoft Office Outlook Facebook Microsoft Excel Instagram Power Point Proficient communication; ability to present and portray ideas as well as convince others Team-work oriented Good listener and communicator Programming Language ( Python )

28/02/2017 – 30/05/2017

Cost and Benefit Analysis of Improving Tax Collection in La Nkwantanang Municipal Assembly There are numerous problems with revenue collection in Ghana. The principal duty of the government is to bring development to people. As a result of decentralization, the La Nkwantanang Municipal Assembly also has some duty of

EDUCATION AND TRAINING

LANGUAGE SKILLS

DIGITAL SKILLS

PROJECTS

responsibility to the people who reside or undertake business activities in the municipality. In the quest to achieve this, the Assembly has been faced with so many challenges, one of it being the challenge of revenue collection through taxes and levies.

In developing countries like Ghana, the central government as well as its local associates are plagued with challenges such as loss of revenue through corruption and financial malfeasance, an extremely small tax base due to high poverty levels and limited government administrative capacities among others. The key issue here was the inability of the municipality to mobilize adequate revenue through taxation which is its main source of revenue in order to allow it pursue its social developmental responsibilities so as to enhance the lives of its occupants in the municipality. The principal objective of this study was to conduct a cost and benefit analysis of improving tax collection by the La Nkwantanag Municipal Assembly. This study attempted to provide innovative ways the La Nkwantanag Municipal Assembly can adopt to increase its tax earnings. Also, the study applied the Net Present Value (NPV) and the Benefit Cost Ratio (BCR) investment criteria to examine the worthiness of the project of improving tax collection in the municipality as well as provide suggestions which will help improve the Assembly’s revenue collection once the project was implemented.

The computation of the net present value (NPV) indicated a positive NPV of GH 2,917,947.10 .Thus, the present value of benefits from the project far exceeded the present value of costs. Moreover, the BCR which is 2.74 was greater than 1, this implied that the present value of benefits exceeded the present value of the costs of the project. This justified that the improvement in tax collection by La Nkwantanang Municipal Assembly using the outlined procedures was worth undertaking and should be as well continued to be implemented. Through my findings, I proposed that the project should be implemented and hence recommended that the public should be educated and sensitized on issues regarding the need to pay taxes, permits and other fees. Furthermore, the municipality should employ the use of the electronic device in the collection of taxes. This would bring about convenience in tax collection and also lower the rate of bribery and corruption between tax payers and tax officials. Moreover, efficient allocation of revenue from taxes and levies should be appropriated in order to enhance the municipality’s overall mobilization of funds and equitable distribution of tax burden to ensure integrity and transparency. These recommendations were adopted and since then, revenue collection improved. Contact Information

Name : Prof. Abena D. Oduro

Position: Associate Professor

Organization: University of Ghana-Department of Economics Email: ******@**.***.**

Telephone: +233*********

Name: Caroline Dadzie

Position: Customer Service Manager

Organization: Bank of Africa Ghana Limited

Email: ********.******@********.***

Telephone: +233*********

Name: Iliaso Zango

Position: Information Security Manager

Organization: Rebublic Bank Ghana Limited

Email: ******@*************.***

Telephone: +233*********/+233*******

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