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Customer Service Account

Location:
Gadsden, AL
Posted:
September 21, 2022

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WALMART MONEYCARD DEPOSIT ACCOUNT AGREEMENT

*

WELCOME!

This Deposit Account Agreement (this “Agreement”) explains the fees, policies, terms, and conditions that govern your Walmart MoneyCard debit card (“Card”) and the associated FDIC-insured, non-interest-bearing primary deposit account (“primary deposit account”), which, unless otherwise noted in this Agreement, includes the interest-bearing savings account (“Savings Account”) where you may put money aside for certain purposes (collectively, your “Account”). This Agreement includes all appendices attached hereto, such as the Online and Mobile Services Agreement attached as Appendix A, and any other terms and conditions incorporated by reference.

In this Agreement, “you” and “your” refer to the owner of the Account. In this Agreement, “Bank,” “we,”

“us,” and “our” refer to Green Dot Bank, Member FDIC, the issuer of your Card and the bank that holds the money in your Account. Please note that Green Dot Bank operates under the following registered trade names: GO2bank, GoBank, Green Dot Bank, and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. NOTICE: THIS AGREEMENT REQUIRES ALL DISPUTES TO BE RESOLVED BY WAY OF BINDING ARBITRATION. THE TERMS OF THE ARBITRATION PROVISION APPEAR AT THE END OF THIS AGREEMENT.

1. Getting Started

a. General. Your Account is a deposit account. Money in your primary deposit account will not earn interest. Money in your Savings Account will earn interest as described herein. To open and use an Account, you must be 18 years of age or older and a citizen or lawfully residing in one of the 50 states of the United States, the District of Columbia, or Puerto Rico (collectively, the “U.S.”). To help the government fight the funding of terrorism and money laundering activities, federal law requires us to obtain, verify, and record information that identifies each person who opens an account. As such, when you apply for an Account, we will ask for your name, address, date of birth, social security number, mobile phone number (or, in our discretion, another type of phone number), and other information that will allow us to identify you. We may also use other methods of data collection, like device ID and geolocation data generated from your devices, and other sources of data to verify the personal information you provide to us, including, but not limited to, the collection and validation of your state-issued ID or other printed documentation and data related to your mobile phone, computer, and/or other devices. In addition, before you may use certain features of your Account, we may require you to undergo further identity or Account verification, including, but not limited to, activating your physical, personalized Card (“Personalized Card”), verifying your email address or mobile phone number, or uploading an image of your state-issued ID for verification. We reserve the right to not open an Account for anyone in our sole discretion. We may also limit the number of Accounts that you have in our sole discretion. b. Limited-Use Starter Cards. If you purchased an account starter package with a temporary Card at a Walmart store or if you received a temporary card in the mail on an unsolicited basis (each such card, a “limited-use starter card”), you must activate your card by going to https://www.walmartmoneycard.com or using the Walmart MoneyCard mobile app (our

“Mobile App”) before you may use the limited-use starter card. Your limited-use starter card is subject to more limitations than the Personalized Card you may receive after opening your Account. You may not use your limited-use starter card: (i) for purchases at merchants that use a manual imprint machine; (ii) for cash access at tellers, unless otherwise indicated; (iii) for purchases at merchants outside of the U.S. (including internet websites based outside the U.S.), (iv) for the Mobile Deposit Service (as defined below);

(v) to order checks; (vi) for the Bill Payment Service (as defined below); (vii) for the Person-to-Person Transfer Service (as defined below); or (viii) for Overdraft Protection (as defined below). Following additional identity verification, we may, in our sole discretion, allow you to use your limited-use starter card with some or all of the features of a Personalized Card, and we will notify you if we do. c. Limited-Use Accounts. If you purchased an account starter package with a limited-use starter card at a Walmart store and we cannot verify your identity or for any other reason decide to not open an Account in your name, we may, in our sole discretion, allow you to have a limited-use account (“limited-use account”) for the sole purpose of spending the money you provided for your initial deposit when you purchased the limited-use starter 4

card. As such, a limited-use account cannot use the funds disbursement options available for the Cardless Funds Access Service (as defined below). Please see Appendix B for more information about limited-use accounts.

2. Fees. Our fee schedule below describes the fees associated with your Account and certain related services. We may offer additional products, services, and features from time to time, and the fees for those offerings will be disclosed to you at the time they are offered. In addition to the fees listed below, there are some situations where a third party may charge additional fees. For example, when you use an ATM to withdraw funds from your primary deposit account, you may be charged a fee by the ATM operator in addition to our fee. Except as expressly noted below, the fees listed in the schedule below will be deducted from your primary deposit account balance when they are assessed. If your primary deposit account balance is less than the fee amount or your primary deposit account balance is negative, the assessment of the fee will result in a negative balance in your primary deposit account or increase the negative balance of your primary deposit account, as applicable. If that occurs, any subsequent deposits or credits to your primary deposit account will first be applied to the negative balance. For more information about negative balances, see Section 9.c. titled “Negative Balances”.

All fees Amount Details

Get started

Card purchase fee $1.00

This is a one-time fee for the purchase of a limited-use starter card at a Walmart store. This fee is collected at the register and is not deducted from your primary deposit account and will not be reflected in any Account statements or transaction histories.

Monthly usage

Monthly fee $5.94

Monthly fee is waived when you receive one or more direct deposits of payroll or government benefits totaling

$500 or more to your primary deposit account in the previous monthly statement period. Family Accounts do not incur a separate monthly fee and any direct deposits to a Family Account do not count for purposes of

qualifying for a monthly fee waiver.

If you purchase an account starter package with a

limited-use starter card at a Walmart store, your first monthly fee will be assessed upon the earlier of: (i) the first use of your limited-use starter card; or (ii) the day after you activate your card.

If you sign up for your Account online (without having purchased a limited-use starter card at a Walmart store), your first monthly fee will be assessed on the day after you activate the personalized card you receive in the mail.

If you received a card in the mail on an unsolicited basis, your first monthly fee will be assessed 31 days after you first deposit funds to your primary deposit account. 5

In each case, subsequent monthly fees, unless waived, will be assessed on the same day each month.

Each monthly fee period begins the day your monthly fee is assessed and ends the day before your next

monthly fee is to be assessed. If you purchase a limited- use starter card at a Walmart store and do not use or activate the card, your first monthly fee will be assessed beginning 90 days after the date you purchased the limited-use starter card and each month thereafter. Add money

Cash deposit fee

Up to

$4.95

This fee varies by retailers. The fee for cash deposit through a Walmart store is $3.00. This fee is not

deducted from your primary deposit account and will not be reflected in any Account statements or transaction histories. For cash deposit locations, please visit https://www.attheregister.com.

Walmart check

cashing fee

$0

No fee is deducted from your primary deposit account when proceeds from checks cashed at a Walmart store are added to your primary deposit account. Walmart check cashing fees may apply. Available at participating Walmart stores only. Not available in all states.

Get cash

ATM withdrawal

fee

$2.50

This is our fee. You may also be charged a fee by the ATM operator, even if you do not complete a

transaction.

Withdrawal at a

Walmart store fee

$0

You may withdraw cash without a fee at Walmart

MoneyCenters and customer service desks.

Teller cash

withdrawal fee

$2.50

This is our fee for a cash withdrawal via a teller at a participating bank.

Cardless funds

pick-up fee (when

Card is lost or

stolen)

$3.00

This is our fee for a cash pick-up at a Walmart store or other participating retailer after you report your Card lost or stolen. This fee is in addition to any Card replacement fee that may apply.

Cardless funds

pick-up fee (when

you close your

Account)

Up to

$5.00

This is our fee for a cash pick-up at a Walmart store or other participating retailer if you close your Account. Overdraft

Overdraft fee

(Overdraft

Protection is an

optional service that

is available, at our

discretion, only if

you opt in and

satisfy our eligibility

requirements. See

$15 This fee only applies for each transaction that is greater than $5 and overdraws your primary deposit account by more than $10. You can incur a maximum of ten

overdraft fees per monthly statement period.

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Section 10 for more

information.)

Information

ATM balance

inquiry fee

$0.50

This is our fee. You may also be charged a fee by the ATM operator, even if you do not complete a

transaction.

Using your card outside the U.S.

Foreign transaction

fee

3%

Of the U.S. dollar amount, after conversion from a foreign currency, of each transaction. This fee is only charged if you conduct a transaction in a currency other than U.S. dollars (“Foreign Transaction”). This fee is in addition to any other fee that may apply to a Foreign Transaction. Please note that use of your Card outside of the U.S. is limited; see Section 5.e. titled “Foreign Transactions” for more information.

Other

Paper check fee $5.95 For a pack of 12 checks.

Card replacement

fee (regular

delivery)

$3.00

Per lost, stolen, or damaged Card replaced on a non- expedited basis (generally within 7-10 business days). Card replacement

fee (expedited

delivery)

$15.00

Fee charged each time you request a replacement Card to be delivered to you on an expedited basis (generally within 3 business days). Charged in addition to the Card replacement fee for regular delivery.

3. Deposits & Limits

a. General. When you purchase an account starter package at a Walmart store, you will need to give the cashier an amount of cash (generally $20 minimum up to $500 maximum) to be credited to the limited-use starter card in the package. If you sign up online and are approved for an Account, we will mail you a Personalized Card that is linked to your primary deposit account, and not your Savings Account. We will provide you with Card information that you may use for online transactions until you receive your Personalized Card. You may make deposits in cash through a Walmart store or other participating retailers, by using direct deposit, or by using our Bank Transfer Service (as defined below), Person-to-Person Transfer Service, or Mobile Deposit Service, subject to applicable fees, limits, and conditions. We may offer you additional ways to deposit money to your Account from time to time, and any applicable fees or limits will be disclosed to you at the time they are offered to you. More information regarding how to deposit money to your primary deposit account can be found at https://www.walmartmoneycard.com and via our Mobile App.

b. Limits on Deposits. We may refuse to accept a deposit to your primary deposit account, limit a deposit’s size, or return all or part of a deposit to you or the sender. Except as otherwise permitted by us, no other person may deposit money to your primary deposit 7

account on your behalf, and we reserve the right to reject any such deposit. We will not accept checks or cash mailed to us for deposit or inbound wire transfers. If you deposit cash at a participating retailer, please be aware that retailers have their own minimum and maximum deposit limits.

c. Direct Deposits. You may arrange to have funds transferred directly to your primary deposit account by your employer or other appropriate payor once we have successfully verified your personal information. If you have arranged to have direct deposits made to your primary deposit account at least once every 60 days from the same person or company, you can call us at 877-***-****, visit https://www.walmartmoneycard.com, or use our Mobile App to find out whether or not the deposit has been made. Funds from direct deposits will generally be available on the day we receive the transfer. In case of transmission error or transfer irregularity, your ability to withdraw funds may be delayed. If this occurs, funds will generally be available within five business days after we receive the transfer. We reserve the right to reject or limit transfers via direct deposit in our sole discretion and may reject or suspend any direct deposit that has identifying information that does not match the identifying information (such as name or social security number) that we have on file for you. You may cancel your direct deposit authorization at any time by sending a written notice to your employer or payor and providing your employer or payor and the Bank sufficient time to act upon the notice. 4. Funds Availability. For determining the availability of your deposits, every day is a business day except Saturdays, Sundays, federal holidays, and legal banking holidays in the State of Utah. a. Cash Deposits. Cash deposits made through a Walmart store or other participating retailers are generally made available within 60 minutes from the time the transaction is reported to our technology systems by the retailer.

b. Direct Deposits. Electronic direct deposits will be available on the day we receive the deposit. Please keep in mind, however, that after we make funds available to you, and you have spent, transferred, or withdrawn the funds, you are still responsible for any problems involving your deposit. If a deposit is made on a business day, we will consider that day to be the day of the deposit. However, if a deposit is made on a non-business day or on a day we are not open, we will consider that the deposit was made on the next business day. c. Checks Deposited Using Our Mobile Deposit Service. If we confirm receipt of your deposit information on a business day before 2:00 p.m. Pacific Time, we will consider that day to be the day of your deposit; otherwise, your check will be considered deposited as of the next business day. We will generally make funds from your check deposits available to you within five business days after the day of your deposit. Certain check deposits require manual review, and we may extend the hold period for these deposits. We will notify you if your check deposit requires manual review. We may elect to extend the hold period for mobile deposit, for all or a portion of your deposit, for any reason with or without cause and will notify you if we do so.

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d. Special Rules for New Accounts. During the first 30 days your Account is open, funds from deposits of cash will be available on or before the first business day after the day of your deposit if the deposit meets certain conditions. We may also impose different funds availability limits for other forms of deposits during the first 30 days your Account is open. e. Other Types of Deposits. Funds availability rules for other types of deposits will be disclosed to you at the time those other deposit options are offered to you. 5. About Your Card and Account

a. General. Your Card is linked to your primary deposit account, and not your Savings Account. You will be able to set a personal identification number (“PIN”) for your Card. You agree not to disclose your PIN to others and to safeguard its confidentiality. Except as otherwise provided, and subject to the limits specified in this Agreement, you may use your Card to purchase goods and services anywhere Visa or Mastercard debit cards (as applicable) are accepted and to access cash at ATMs and from tellers of financial institutions displaying the Visa or Mastercard name and/or logo, as applicable. Please note that if you use your Card to get Account balance information from an ATM, the balance may not reflect recent transactions and may include funds that are not available for immediate withdrawal; see Section 9 titled “We Use The Available Balance Method” for more information.

b. Charges to Your Card and Receipts. Each time you use your Card to purchase goods or services, you authorize us to charge the amount against the money in your Account. You should get a receipt at the time you make a transaction or obtain cash using your Card. c. Limits on the Use of Your Card and Account. We reserve the right, in our sole discretion, to limit the amount, number, and type of transactions you can make using your Account. We may, in our sole discretion, further limit your use of your Card at ATMs, and, in addition to our limits, an ATM owner or operator may impose additional withdrawal limits. We may refuse to process any transaction that we believe may violate the law or this Agreement. You agree that you will: (i) not use your Card or Account at unlawful domestic or international gambling websites, at payment processors supporting unlawful gambling websites, or to purchase illegal goods or services; (ii) promptly notify us of any loss or theft of your Card; (iii) promptly notify us of the loss, theft, or unauthorized disclosure of any PIN used to access your Account; and (iv) use your Card only as permitted by us. We may refuse to issue a Card, revoke or suspend your Card or Account privileges, or cancel your Card or Account with or without cause or notice, other than as required by applicable law. You agree not to use or allow others to use an expired, revoked, canceled, suspended, or otherwise invalid Card. You cannot sell or transfer your Account to anyone else, and it can only be used by you or someone you authorize. If you authorize anyone else to use your Card or Account, you are responsible for all transactions made by that person, even if they exceed the authorization granted. Your Card can only be used for cash withdrawals at ATMs and for teller cash withdrawals in the U.S. and its territories, Canada, and Mexico. We may, in our sole discretion, allow you to use your Card for cash withdrawals in other 9

countries. Notwithstanding the foregoing, we reserve the right to limit or block the use of your Card in foreign countries due to fraud or security concerns or to comply with applicable law.

d. Money in Your Account May Be Held Until a Transaction is Completed. When you use your Card or primary deposit account to pay for goods or services, certain merchants may ask us to authorize or “hold” the transaction in advance and may estimate the final purchase amount. In addition, when you use your Card for an ATM withdrawal or a teller cash withdrawal, we generally authorize the transaction in advance (including all applicable fees). When we authorize a transaction, we commit to make the requested funds available when the transaction finally settles and will place a hold on your primary deposit account’s funds for the amount indicated by the merchant, and this transaction will show as “pending” in your transaction history. We also may add an amount for transactions with certain merchants to ensure that sufficient funds will be available to cover the final transaction amount (such as to cover a tip at a restaurant). Transactions with certain merchants that authorize high dollar amounts, such as rental car companies and hotels, and certain cash and international transactions may cause a hold on money in your primary deposit account for up to 90 days. You will not be able to use the money in your primary deposit account that is on hold until the transaction finally settles or the hold is otherwise released. For more information about how we determine the amount of money in your Account available for your use and withdrawal, see Section 9 titled “We Use The Available Balance Method”. If a pending transaction is not presented to us for payment within our established time period after being authorized (typically, three business days, but may be up to 90 days for certain types of transactions, as described above), we will release the hold. Note that if a transaction is presented to us for payment from your primary deposit account after we have released the hold, we must honor the transaction, which may result in a negative balance in your primary deposit account. For more information about negative balances, see Section 9.c. titled “Negative Balances”. When a transaction finally settles, we will charge your primary deposit account for the amount of the final transaction, including any applicable fees, and then will release the hold on any remaining amount on money, as applicable.

e. Foreign Transactions. If you conduct a Foreign Transaction, the merchant, network, or card association that processes the Foreign Transaction may convert any related debit or credit into U.S. dollars in accordance with its then-current policies. Visa and Mastercard currently use a conversion rate that is either: (i) selected from a range of rates available in wholesale currency markets on or one day prior to its central or transaction processing date

(which rate may vary from the rate the association itself receives) or (ii) the government- mandated rate. The conversion rate may be different from the rate in effect on the date of the Foreign Transaction and the date it is posted to your primary deposit account. The Foreign Transaction Fee set forth in Section 2 titled “Fees” is in addition to any of the Bank’s other fees, including, but not limited to, the teller cash withdrawal fee and ATM withdrawal fee.

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We monitor your Account for signs of potential fraud, which could include the use of your Card in a manner that is out of the ordinary. If you are planning on using your Card in a foreign country (for example, if you are traveling abroad), it is possible that your Foreign Transactions may be delayed or declined. For example, there are some countries in which we are required by law to block transactions and some countries for which we will not authorize the use of your Account due to fraud, terrorism, or other concerns. Those countries change from time to time, so contact us in advance if you are planning on using your Card in a foreign country and want to confirm that the Card can be accepted in that country.

f. ATM Safety. You agree to exercise discretion when using ATMs. If there are any suspicious circumstances, do not use an ATM. If you notice anything suspicious while transacting business at an ATM, cancel the transaction, pocket your Card, and leave. Be careful when using an ATM and be aware of the surroundings, especially at night or in isolated areas. Park near an ATM in a well-lighted area. At night, have someone accompany you to an ATM when possible. Do not approach a dark ATM. Do not accept assistance from anyone while using an ATM. Do not display your cash; pocket it and count it later in the safety of your office or home. Be sure to save your ATM transaction receipts. Check them against your Account statements regularly. Prepare deposits at home to minimize your time at an ATM. Make sure you safeguard your PIN; do not write it on your Card or carry it in your wallet or purse. Always secure your Card just like you would your cash, checks, and credit cards. Report all crimes to the ATM operator and local law enforcement officials immediately. We do not guarantee your safety while using ATMs. g. Refunds on Purchases. Cash refunds will not be made to you for purchases made with your Card. If a merchant gives you a credit for merchandise returns or adjustments, it may do so by processing a credit adjustment, which we will apply as a credit to your primary deposit account. For security reasons, if a credit is applied to your primary deposit account for which there was no debit originally, we may block the use of your Account. 6. Limits on Your Account. In addition to any other limits included in this Agreement, your Account is subject to the following limits:

a. Account Balance. The maximum Account balance is $10,000, but we may, in our sole discretion, allow your Account balance to exceed this limit. b. Daily Cash Deposits. You may deposit up to $3,000 in cash per day. c. Daily Cash Withdrawals. You may withdraw up to $500 in cash from ATMs per day and

$1,500 in cash through teller withdrawal transactions per day. You may withdraw up to

$300 in cash per transaction at an ATM. At Walmart MoneyCenters, you may withdraw up to $1,000 per transaction and up to $3,000 per day, unless you are withdrawing cash pursuant to the Cardless Funds Access Service, as described further in Section 18.v., to which different limits apply. We may, in our sole discretion, permit you to withdraw higher amounts of cash.

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d. Total Daily Purchase and Cash Withdrawal. You may perform purchase and cash withdrawal transactions up to $10,000 per day using your Card, unless you are withdrawing cash pursuant to the Cardless Funds Access Service, as described further in Section 18.v., to which different limits apply.

e. Monthly External Account Funding Transactions. You may perform External Account Funding Transactions up to $1,500 per month. An “External Account Funding Transaction” refers to a near real-time transfer of funds from your Account to another network-branded account (e.g., a Visa or Mastercard prepaid or debit card) that is authorized via a third-party platform (e.g., loading of a prepaid card account, moving funds into another financial account, external P2P transactions, or adding value to a digital wallet).

f. Other Limits. You agree not to use your Account for business purposes. We may, in our sole discretion, close your Account if we determine that it is being used for business purposes. We may revoke or suspend your Account privileges or cancel your Account with or without cause or notice, other than as required by applicable law. 7. Savings Account

a. General. Your Savings Account is a separate interest-bearing subaccount of your primary deposit account that you can access at https://www.walmartmoneycard.com or through our Mobile App, as long as your primary deposit account is open and in good standing. For purposes of this Section, your primary deposit account is in “good standing” if it is not blocked or suspended for fraud or any other reason. There is no requirement to maintain a balance in a Savings Account and there is no minimum deposit required to earn the stated APY (as defined below). Additionally, there are no fees associated with the creation or maintenance of a Savings Account.

b. Good Standing; Negative Balances. If your primary deposit account is suspended, blocked, or closed, your Savings Account will not earn or be paid interest. However, if your primary deposit account is suspended or blocked during a Savings Year (as defined below), and that suspension or block is subsequently lifted before the end of the Savings Year, your Savings Account will earn and be paid interest for that Savings Year in accordance with Section 7.d. below. The Available Balance (as defined below) of your Account does not include money in your Savings Account. Without limiting any other right or remedy that we may have under this Agreement or otherwise, money in your Savings Account may be used by us to cure a negative balance in your primary deposit account or as otherwise provided in Section 18.r. titled “Security Interest & Setoff”. As such, if you have a negative balance in your primary deposit account, as a result of Account fees, overdrafts, or any other reason, and you transfer money from your Savings Account to your primary deposit account, we will first apply the money you transfer from your Savings Account to the negative balance in your primary deposit account. We will not use funds in your Savings Account, however, to prevent an overdraft of your primary deposit account. Therefore, if you have opted in to and are eligible for Overdraft Protection, you may incur overdraft fees 12

if you overdraw your primary deposit account even if you have funds in your Savings Account.

c. Transfers; Transfer Limitations. You can only transfer money to and from your Savings Account through your primary deposit account. You cannot otherwise spend, withdraw, transfer, or access money in your Savings Account. When you want to access money in your Savings Account, you must first transfer the money to your primary deposit account. We do not accept transfer instructions over the phone. Once you instruct us to transfer money from your primary deposit account to your Savings Account, that money will be unavailable for you to otherwise spend, withdraw,



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