Personal Assistant Customer Service

*** *********** ***** **** ****** **** Female (African), 084-***-**** / 071*******

Drivers Licence Code C1 /Code10 ********@*****.*** Disability – Yes (Physical)

Profile

• Human Resources and administrative (3-4years) experience assisting and fulfilling organization needs and requirements. Work well independently and within a team, full understanding of working within the public service/sector. Knowledge of the public sector regulations and good understanding customer orientation, good record keeping skills and filling.

• Team player with good customer service and administrative skills, Computer literate strong knowledge of the MS Office packages MS Word, Excel, PowerPoint internet and emailing (Outlook and Chrome) good in maintaining professionalism and providing administration duties and knowledge of the legislative and policy frameworks

(Basic conditions of employment Act. Employment Equity Act, Public Finance Management Act, Labour Relations Act,)

Experience

The Hardy Boys (Advertising agency)

HR (Learner)- 10 January 2022-Till Precent

• Screening of incoming applications sent through email

• Email new joiners their onboarding documents and collect once complete and signed

• Inform IT manager of new joiner to hand over laptops and other office suppliers needed for them to perform their work

• Ensure new joiners are trained on new software’s withing the company’s

• Inform office manager and IT manager if employee has resigned

• Schedule exit interviews on HR manager’s calendar

• Liase with brokers for new joiners for their medical aid set up

• Capture new suppliers form and obtain HR manager signature

• Responsible for taking minutes on all HR managers meetings

• Cover reception if reception area is not attended or receptionist is on leave

• Assist with photocopying of documents

• Placing orders for consumables and relevant requirements

• Ensures the urgent documents/ deliveries are undertaken timeously Human Resources (HRD) Intern - Department of Human Settlements (KZN) November 2020 – December 2021(Self Development)

• Assisting in compile a submission for the head of department approval for the placement of graduates within the department.

• Assisting in monitor interns/WIL progress by making sure they fill in their reports on a quarterly basis.

• Assist in managing experiential and internship programs.

• Assisted the sections Director (HRD) as a personal assistant by providing administrative duties as needed

• Assisted to check with finance management section if there are enough funds /budgets to accommodates

• applicants for trainings or bursary within the department

• Monitor bursary beneficiaries by doing follow ups on their results and payments from different institutions

• Assisted in ordering stationary needed by different officials do orders by filling in the requisition book

• Assisted in distributing certificates for the officials who have been trained in National School of Governance once training have been completed all competencies where met during training

• Assisted in making payments for the bursary beneficiaries for their tuition fees also for meals and accommodation as needed for that month /semester

• Assisted in the daily office administration and record keeping on a register

• Ensured that documents living the section are scanned and saved to sections hard drive

• Assisted in making payments for work integrated learners within the organization monthly as they submitted their timesheets

• Capture and retrieve correspondences in due time as required, retrieval and filing of files as coming in and outgoing June 2019 - February 2020 Contract (9 Months)

Human Resources Officer(Recruitment) – Department of Human Settlements (KZN)

• Co-ordinate the recruitment and selection structures and processes as well as to sort received applications according to advertised post

• .Provide the logistical arrangements for shortlisting and interviews i.e. Scheduling meetings, booking venues, inviting panellists, inviting candidates

• Scheduling interview times, making travel and accommodation arrangements for candidates from outside the province (KZN)

• Provide secretariat support on the shortlisting and interviews and act as an HR representative during the processes

• Facilitate the selection process in shortlisting’s and calling of selected candidates to invite for interview

• Prepare letter to the applicants (regrets and appointment letters).

• Draft submissions and route accordingly for approvals of employment contract and file records and documents

• Record telephone messages for other officials and update them accordingly.

• Verification of funds or expenditure with budget in respect of candidate travelling

• Collection of documents for qualification verification for SAQA to check the legitimacy of qualifications.

• Confirming of the appointments and address day-to-day queries and provide the helpdesk function.

• Update the pink files for the appointment and selection and provide advisory in terms of recruitment policy

• Follow up on submissions and update of personal component files

• Ordering of stationary using requisition book and transfer of files from other departments

• Advisory in terms of recruitment polices also providing the helpdesk function.

• Recording of income and outgoing correspondences

• Liaise with registry in file retrieving and provide logistical arrangements for recruitment

• Structure and secretarial duties (emailing, calling, photocopying, scanning)

• Attending to incoming and outings calls and capturing of short-listed applications IN-SERVICE TRAINING WORK EXPERIENCE (18 Months)

February 2017-August 2018 (18 Months) Department of Human Settlements KZN Recruitment and Selection April 2018-October 2018

• Assisted to Co-Ordinate the Recruitment and Selection Structures and Processes

• Assisted in Providing the logistical arrangements for shortlisting and interviews i.e. Scheduling meetings, booking venues, inviting panelists, inviting Candidates

• Assisted in Scheduling interview times, making travel and accommodation arrangements for candidates from outside the province

• Assisted to Provide secretariat support on the shortlisting and interviews

• Type &photocopy documents and keep records and Prepare submissions to the HOD / Chief Director

• Assisted to Prepare letter to the applicants (regrets and appointment)

• Assisted to Provide employment contract and File records and documents

• Assisted to Record telephone messages for other officials and update them accordingly

• Assisted on Verification of funds or expenditure with Budget in respect of Candidate travelling

• Assisted in Collection of documents for qualification verification for SAQA and Security screening by SSA Labour Relations Functions January 2018 – March 2018

• Assisted in keeping records and statistics of all labor relations matters

• Attend to administrative duties within the sub- directorate

• Assisted to present the position of the company or of labor during arbitration or other labour relations

• Schedule or coordinate the details of grievances, hearings, and other meetings

• Assisted to develop employee health and safety policies

• Assisted to Prepare submission for the appointment of the investigation officer about disciplinary

• Draft letter report to appoint investigating officer and draft report on findings and sanctions

• Assisted in appeal cases Assisted to prepare evidence for disciplinary hearing including preparing witness to testify

• Assisted in monitoring of workforce adherence to labour agreements and assisted in negotiating collective bargaining agreements

Employee Performance and Management Development Systems (EPMSD) July 2017-December 2017

• Ensure proper and full implementation of EPMDS and Assisted in continually monitor procedures, policy and practices of EPMDS

• Provide support with any queries and quality assurance and

• Assisted to ensure that recommendations on performance are recorded for any disputes that may arise

• Assisted in providing advice on quarterly reports/review and Maintain the performance management record keeping system update files correspondences and instructional documentation and access relevant information and retrieving records to facilitate audits

• Assisted develop and maintain database on the performance agreements and quarterly review Assisted in organizing sittings of committees of performance assessment and maintain filling for the unit

• Assisted in arranging workshops and meeting Creating database / spreadsheet for employees submitting their Half yearly reviews

• Assisted in secretariat duties in committees’ settings for performance assessment advice and writing minutes for meetings

• Assisted compelling spreadsheet for findings of intermediate review committee and moderating review committee Skills

• Good knowledge and experience in customer service and orientation and attending to quarries .

• Good problem-solving skills.

• Good working knowledge of computer applications (MS Word, Excel, Power Point, Ms Teams Email Outlook)

• Excellent attention to detail.

• Communication skills both verbal and written communication

• Can display discretion and respect for confidentiality.

• Excellent interpersonal skills and ability to communicate well with others both verbally and in writing, and build relationships across different groups.

• Ability to work in a multi-cultural environment.

• Excellent drafting and reporting skills.

• Good planning and organizational skills.

• Knowledge of recruitment policy and frameworks

• Knowledge of the BCEA, PFMA, Public service act

• Knowledge of Batho Pele principles

Education

Inhlanhlayethu Secondary School

Matric (Grade12) 2008

Pc Training and Business College

Business Administration Services (Cerifiticate) 2012 Elangeni College

Human Resource Management (National Diploma) 2019

Short Courses Attended

Breaking Barriers to entry to public service

References

Name: Mr. Lindani Nzuza/Sindisiwe Nzuza

Position: Senior HR Officer: Recruitment

Contact Number: (031-***-**** / 031-***-****/ 078******* Email: *******.*****@******.***.**

Name: Mr. Sizwe Mnyandu/Nomasonto Mlambo

Position: HR Officer: Recruitment

Contact Number: (031-***-****/ 031*******/ 067******* Email: *****.*******@******.***.** / *********.******@******.***.** Name: Ms Nothando Dlomo

Position: HR Manager- The Hardy Boys

Contact Number: 031-***-****

Email:********.*****@*********.**.**

Contact this candidate