Customer Service Csr

Karla Algraves

**** ***** **** **. 915-***-****

El Paso Tx, 79938 ***************@******.***

Summary of Qualifications

• Customer service professional with over 10 years of experience in call centers, learning facilities, and my latest position as an ADP client consultant in the retirement department.

• I possess exceptional customer service skills and can handle various calls on a daily basis. Not only does my customer service succeed through phone calls, but I am capable and willing to work off phones with a determined goal within a specific time frame. My goal is to provide results in a timely manner on any task appointed my way. I am able to say that my experience helping patients/clients/customers was so educational and extremely rewarding.

• I have management skills in a fast-paced environment, and I have the ability to fluctuate priorities and workloads. Also, I believe one hundred percent in teamwork and working ethically with others. Although, I can also take the role of leadership if needed to. I possess great communication skills and can partake well with other staff members of various cultures and backgrounds. Finally, I’m accountable when it comes to meeting organized goals and visions at a desired time frame.

• I am bilingual. Can fluently speak, read and write both English and Spanish. I am conversational and I have extended capabilities to communicate with people.

Computer proficiency:

• Microsoft Office- Word, Excel, PowerPoint, Cen desk, Calabrio, Patient Plus, Avaya One- X communications, Adobe Connect,

Objectives

• My present objective is to continue with projects where I feel that I can personally make a difference. I hope that the difference I make can get me into a permanent career. I plan on achieving personal, educational, and professional goals such as independence and career fulfillment. I am searching for not only a job, but a career as well where I can grow and learn new things, while at the same time give the business the necessities it requires to accomplish growth.

Education

University of Phoenix

12/10/2014 Psychology

• Increased technological advances

• Advanced in social skills

• Practiced communicative skills

• Worked with others in group activities

University of Texas at El Paso

08/10/2008 - 2012 Business Management

• Excelled in communication skills

• Experienced BAR

• Learned about permits, and licenses

Experience

ADP Retirement Services

10/25/2021- 03/31/2022

Job Description: I was working as a client support consultant for the retirement services department. My daily activities were to assist our clients in logging in, registering, checking account balances, transfers, rolling over their accounts, cash payouts, navigate through our system, check accounts, record keeping and guide them through their account summaries. I am bilingual as well. I passed all background checks, including the FINRA background check.

Dupixent MyWay Coordinator

SPECTRAFORCE/LASHGROUP/MEDICARE

11/02/2020- 02/26/2021

Job Description: My duties with LashGroup began with full learning and training for patients with specific insurances. I had experience making calls to medical doctors, and nurses consulting their patients. My daily duties was to successfully enroll patients into Medicare and provide them the product to benefit their wellbeing. I also billed the shipping and handling of the product, as well as benefit verification and prior authorizations. It was extremely important to keep high etiquette due to HIPPA regulations and the safety of the patient’s personal information. Time keeping was also a priority. The experience was great and very satisfying.

CSR Bilingual Representative

MAXIMUS COMPANY.

01/21/20 – 08/07/2020

Job Description: My duties daily are to come in with enough time to login into my computer and have the necessary systems pulled up and available to take calls from respondents. I am currently doing the project of the 2020 Census. My job is to enumerate and answer frequently asked questions from the public. Time keeping is essential and great customer service is part of my daily activities. I’m extremely happy with the company and look forward to continuing in other future contracts.

JD’s Elite Carwash & Detail 1102 Del Norte Rd. El Paso, TX 79915

General Manager/Owner 02/2016-07/2020

Job Description: My Responsibilities for my business are probably the hardest and most complicated only because it belongs to me. First and most important rule to remember when owning your own business is that no employee will ever care about your business as much as you. Although I also have learned that they are essential to a stable working business and must be treated and appreciated accordingly. I purchase all the product, make sure that my vehicles documents are all in order. My employees must have the necessary insurance as well as third parties, and the paperwork to all contracts must be updated and continuously revised. Most important is checking back to all my clients to make sure they are completely satisfied with our work.

General Manager /01/15 – 09/15/18

4th & Goal Wing House 1550 Hawkins Blvd. El Paso, TX 79925

Job Description: My responsibilities included opening and closing the restaurant. Making schedules for the employees, supervising them, helping them wait on tables, helping the kitchen if the cooks were backed up, helping the bartender make drinks and run food out when needed. I also counted money at the end of every shift, made deposits to the bank, and bought products for the kitchen/bar twice a week. Customer service was also essential. I walked to every table making sure our customers were satisfied and enjoying themselves.

Skills

• Bilingual

• Deal with money

• Make Business transactions

• Great Customer Service

• Quick learner

• Management Skills

• Great work etiquette

• Great at working with others and following instructions.

• Working in health workforce

• Opening & closing retirement accounts

• Transferring funds/rollovers from diverse financial industries

Contact this candidate