Prior Authorization Operations Manager
Resume:
CHRISTINA M. CLAPPER
317-***-**** **** Chessie Dr., Indianapolis, IN 46217
*********.*********@*****.***
Seeking a challenging position through which I can utilize my skills and education to further my career and the success of my employer.
EDUCATION
Associates of Applied Science in Business Management, Indiana Business College
Diploma – Legal Administration, Indiana Business College
EXPERIENCE
JUNE 2019 – MAY 2021
OPERATIONS MANAGER, MILLENNIAL SERVICES
Managed 25 employees. Helped book guests for music festivals with about 1300 people going to each festival. Ran performance and statistics reports each day. Was a liaison to customers who are switching to electronic medical records. Answer the emails/chats for a vendor. Was a liaison to hotel convenient stores.
OCTOBER 2014 – APRIL 2019
SENIOR SPECIALIST, ELI LILLY AND COMPANY
Keeping the learning manuals up to date and code. Organized conferences and meetings. Assisted in the yearly audit. Kept the periodic review’s revised and submitted by the due date. Kept the GMP Library up to date with purging and adding to new items.
JANUARY 2008 – APRIL 2014
OFFICE MANAGER, RURAL/METRO CORP., INDIANA BILLING CENTER
Prepared payroll for staff of 120. Liaised with vendors. Supported V.P. of Revue Cycle Management. Managed Executive calendars and meetings. Monitored detailed expense reports for capital expenditures.
SEPTEMBER 2001 – JANUARY 2008
CHOLESTEROL CLINIC ASSTANT, THE CARE GROUP
Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment and maintained patient flow. Trained new staff on quality control procedures. Coordinated with insurance companies to obtain prior authorization.
SKILLS
Vendor Sourcing and Negotiations Excel at organizing large events
Advanced Microsoft Office Skills Organized GMP Library
SOP creation Methodologies and deployment
Accounts payable and receivable Personnel Management
5/9 system File Pro
Keraunu Form Stack
Bolt Bulletin
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