SABELO MAKHOBA

adsn18@r.postjobfree.com 072-***-**** Johannesburg

Summary

Financial Services trained Administrator who organizes the back office, supplies and calendars to maximize team efficiency. Articulate communicator knowledgeable about entire suite of back office support functions needed to get company efficient. Proficient understanding of productivity and office software to meet organizational projections.

Skills

Office supply management

CRM

Planning events

Event coordination

Scheduling and calendar management

Report writing

File and data retrieval systems

Data entry

Time management

Active listening

Professional and mature

Advanced MS Office Suite knowledge

Team collaboration

Document editing

Reliable and trustworthy

Transcribing correspondence

Organization

Flexible

Education and Training

National Certificate: Financial Services NQF Level 3

Workers Academy of Insurance

Certificate: Regulatory Exam 5

Moonstone

N4-N6 Certificate : Civil Engineering

TVET College

Experience

Administrative Clerk/Operations assistant

05/2019 - Current

DSV

Delivered exceptional customer service through direct communication with clients and team members.

Updated details in company database by keying in customer contacts and delivery dates.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.

Set up and maintained physical and electronic filing systems to maintain organizational efficiency.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

Provided required weekly, monthly and quarterly reports and client track records.

Market Research Interviewer

01/2018 - 05/2019

Ipsos

Administered polite and effective customer service to encourage interview engagement.

Followed interview protocol carefully to avoid influencing interviewee's perspective.

Communicated confidently and clearly with people of diverse backgrounds.

Recruited individuals for online surveys about product awareness and interest.

Attended pre-shift meetings and interview trainings to hone conversational skills.

Used spreadsheets and productivity tools to track total participant count.

Suggested improvements for established script to more cohesively satisfy interview requirements.

Collaborated with cross-functional marketing and product management teams.

Devised development and data gathering methods for questionnaires, focus groups and opinion polls.

Project Administrator/Co-ordinator

03/2014 - 07/2015

Municipal Infrastructure Support Agent (MISA)

Attended site meetings, inspections and divisional meetings

Ensured the preparation of presentations, meeting minutes and registers.

Attended progress report meetings with internal executive

Ensured the preparation of daily, weekly and monthly reports

Assisted with the compilation of invoices and supporting documentation

Worked with the project team to track tasks and deadlines

Coordinated the Programme Management Office visits to Vhembe District Municipality, helping programme manager with S&T allowance

Arranged project progress meetings.

Administrator Clerk / Facilities Management

02/2012 - 02/2014

Municipal Infrastructure Support Agent (MISA)

Managed Domestic Travel arrangements for the Provincial Programme

Ensured that Managers as well as 80 Technical Experts were deployed in different provinces

Received Professional Retainer invoices from the technical experts

Facilitated Subsistence and Travel claims and managed stationery

Kept records of vehicle usage

Kept record of all furniture and work material within the department

Telesales Consultant

05/2011 - 11/2011

Direct Channel Holdings

Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.

Maintained and recorded customer information in database.

Handled inbound telephone calls from interested customers.

Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Broke down objections using friendly, persuasive strategies.

Worked well with automatic computer dialing and proprietary software to manage daily call loads.

Resolved customer complaints by escalating calls to proper department.

Engineering underwriter (Policy Administrator)

01/2008 - 10/2010

Zurich S.A. Insurance Company Ltd

Established risk classes and checked capacity

Maintained underwriting standards to underwrite and process new business

Renewals and endorsement cancel lapse and reissued policies.

Provided assistance to credit control and claims department pertaining to underwriting queries.

Provided excellent customer service.

Attended to client and broker queries and complaints.

Ensured policy administration of engineering, marine and commercial policies.

Engineering Underwriting Administrator(Learnership)

01/2007 - 12/2007

Zurich Insurance Company

Established risk classes and checked capability

Maintained underwriting standards to underwrite and process new business, renewals and endorsements, as well as to cancel, lapse and reissue a policy.

Provided assistance to credit control and claims department pertaining to underwriting queries

Ensured the provision of excellent customer service.

Attended to client and broker queries and complaints.

Personal Information

Sabelo Prince Makhoba

I.D. No. 861**********

072-***-**** / 011-***-****

Male

South African

African

Multilingual

Availability to Relocate : Yes

References

Lorraine Motshegare Designation Engineering Team Leader Zurich Insurance Company 011-***-**** / 084-***-****

Nobuhle Latha Project Manager MISA (Municipal Infrastructure Support Agent) 078-***-****

Sibusiso Ndaba Manager (Operations) DSV 011-***-**** / 078-***-****

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