Support Agent Customer Service
Resume:
SABELO MAKHOBA
***.*****@*****.*** 072-***-**** Johannesburg
Summary
Financial Services trained Administrator who organizes the back office, supplies and calendars to maximize team efficiency. Articulate communicator knowledgeable about entire suite of back office support functions needed to get company efficient. Proficient understanding of productivity and office software to meet organizational projections.
Skills
Office supply management
CRM
Planning events
Event coordination
Scheduling and calendar management
Report writing
File and data retrieval systems
Data entry
Time management
Active listening
Professional and mature
Advanced MS Office Suite knowledge
Team collaboration
Document editing
Reliable and trustworthy
Transcribing correspondence
Organization
Flexible
Education and Training
National Certificate: Financial Services NQF Level 3
Workers Academy of Insurance
Certificate: Regulatory Exam 5
Moonstone
N4-N6 Certificate : Civil Engineering
TVET College
Experience
Administrative Clerk/Operations assistant
05/2019 - Current
DSV
Delivered exceptional customer service through direct communication with clients and team members.
Updated details in company database by keying in customer contacts and delivery dates.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Provided required weekly, monthly and quarterly reports and client track records.
Market Research Interviewer
01/2018 - 05/2019
Ipsos
Administered polite and effective customer service to encourage interview engagement.
Followed interview protocol carefully to avoid influencing interviewee's perspective.
Communicated confidently and clearly with people of diverse backgrounds.
Recruited individuals for online surveys about product awareness and interest.
Attended pre-shift meetings and interview trainings to hone conversational skills.
Used spreadsheets and productivity tools to track total participant count.
Suggested improvements for established script to more cohesively satisfy interview requirements.
Collaborated with cross-functional marketing and product management teams.
Devised development and data gathering methods for questionnaires, focus groups and opinion polls.
Project Administrator/Co-ordinator
03/2014 - 07/2015
Municipal Infrastructure Support Agent (MISA)
Attended site meetings, inspections and divisional meetings
Ensured the preparation of presentations, meeting minutes and registers.
Attended progress report meetings with internal executive
Ensured the preparation of daily, weekly and monthly reports
Assisted with the compilation of invoices and supporting documentation
Worked with the project team to track tasks and deadlines
Coordinated the Programme Management Office visits to Vhembe District Municipality, helping programme manager with S&T allowance
Arranged project progress meetings.
Administrator Clerk / Facilities Management
02/2012 - 02/2014
Municipal Infrastructure Support Agent (MISA)
Managed Domestic Travel arrangements for the Provincial Programme
Ensured that Managers as well as 80 Technical Experts were deployed in different provinces
Received Professional Retainer invoices from the technical experts
Facilitated Subsistence and Travel claims and managed stationery
Kept records of vehicle usage
Kept record of all furniture and work material within the department
Telesales Consultant
05/2011 - 11/2011
Direct Channel Holdings
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Maintained and recorded customer information in database.
Handled inbound telephone calls from interested customers.
Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Broke down objections using friendly, persuasive strategies.
Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Resolved customer complaints by escalating calls to proper department.
Engineering underwriter (Policy Administrator)
01/2008 - 10/2010
Zurich S.A. Insurance Company Ltd
Established risk classes and checked capacity
Maintained underwriting standards to underwrite and process new business
Renewals and endorsement cancel lapse and reissued policies.
Provided assistance to credit control and claims department pertaining to underwriting queries.
Provided excellent customer service.
Attended to client and broker queries and complaints.
Ensured policy administration of engineering, marine and commercial policies.
Engineering Underwriting Administrator(Learnership)
01/2007 - 12/2007
Zurich Insurance Company
Established risk classes and checked capability
Maintained underwriting standards to underwrite and process new business, renewals and endorsements, as well as to cancel, lapse and reissue a policy.
Provided assistance to credit control and claims department pertaining to underwriting queries
Ensured the provision of excellent customer service.
Attended to client and broker queries and complaints.
Personal Information
Sabelo Prince Makhoba
I.D. No. 861**********
Male
South African
African
Multilingual
Availability to Relocate : Yes
References
Lorraine Motshegare Designation Engineering Team Leader Zurich Insurance Company 011-***-**** / 084-***-****
Nobuhle Latha Project Manager MISA (Municipal Infrastructure Support Agent) 078-***-****
Sibusiso Ndaba Manager (Operations) DSV 011-***-**** / 078-***-****
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