Sales Representative Call Center

Timothy J. O’Brien

*** *** **

Marblehead, Ma ***45

Professional Profile

I am a top-performing sales professional with well-rounded experience in direct and business-to-business sales. Attributes include a consistently positive and enthusiastic attitude; persuasive presentation skills; ability to build a strong rapport with new and established accounts; high level of self-motivation and organization; strong listening and follow-through skills.

Qualification Highlights

Mentoring/training skills for new professionals for outside and inside sales

History of a 90+% retention rate of client base

Selected as a sales representative liaison for starting new marketing and pricing for group practices

Well-versed in all methods of sales practices from trade shows, cold calling and on-site presentations

Worded with medical, industrial and commercial waste industries

Consistent quota achievement with varying amounts from $500,000 to $8,000,000 annually

Work Experience

Rocky’s Ace Hardware, MA 2017-Present

Management Trainee-Massachusetts

Rocky’s Ace is a private hardware franchise consisting of 30 stores in the New England area. As a management trainee job responsibilities include but not limited to sales and inventory. Working with vendors and customers to maintain a positive relationship that promotes a good customer and vendor experience. Help manage P&L statement to optimize store profitability.

Harding Company, Exeter, NH 2015-2016 Account Manager-Massachusetts

Responsible for a territory of $1.2 million in the rigging and elevator marketplace. The territory covers all of Massachusetts with the responsibility of selling to existing 100 customers as well as procuring new business development. The products include elevator wire, rigging for cranes, construction and marine industry.

Hiltz Waste Disposal, Gloucester, MA 2014-2015

Executive Sales Representative

Hiltz Disposal is a regional waste and recycle hauler located in Gloucester. Working as an independent contractor, I am primarily responsible for business development for multi-year contracts. I signed contracts which amounted to $100,000+ of new business over the full-term of contract completions. Duties include developing new municipal and private customer contracts within the Greater Boston area.

Republic Services (Allied Waste), Tyngsboro, MA 2010-2014

Account Manager-Eastern Massachusetts

Republic Services is a national waste service company providing collection, recycling and disposal services to residential, commercial and industrial customers. As a Senior Account Manager, I am responsible for an account base of 750 commercial and industrialroll off customers encompassing$5 million in annual sales. Primary focus is to negotiate contracts for waste and recycle materials removal, maintain a quota for new business accounts and “up sell” existing customers. Client retention is a priority requiring responsive account service andcustomer assistance regarding the ongoing management of their waste stream.

Psyche Systems Corporation, Milford, MA 2008-2009

Director of Telemarketing/Inside Sales

Psyche Systems is a private, profit-driven software company that focuses on delivering laboratory information software solutions to hospitals and clinics. In this position, I managed a group of inside sales representatives in our call center to secure leads from hospital and medical communities for our outside sales force. The product required pre-qualification for a targeted audience with a long- term sales cycle. We also scheduled webinars and demonstrations with existing customers to sell system upgrades and additional software.

HPI International, Brooklyn, NY 2006–2007

Sales Consultant

Worked with senior management and business owners to determine the feasibility of expanding the lines of business for this retail distributor into the dental distribution business, as well as “Big Box” retailers.

Colgate Oral Pharmaceuticals, New York, NY 1984–2006

District Manager/Senior Sales Representative

As the Northeast District Manager, I managed seven representatives while operating separate special accounts. Other responsibilities during my tenure with Colgate included:

Chosen to work in tandem with marketing team to test market the potential interest in a new technology to detect periodontal disease

Worked with Over-the-Counter (OTC) marketing group to develop scenarios to enhance existing product lines, trial new products, and determine the feasibility of those under development

Consistently achieved annual quotas for sales of dental pharmaceuticals to dental offices, pharmacies, and dental schools in New England

Consistently achieved top 10% of quota

Maintained a client base of approximately 1,300 accounts in a territory that spans as far north as Massachusetts/New Hampshire border, as far south as Rhode Island, and as far west as Pittsfield. Consistently achieved goals that required a 20% or more growth rate in the current market

Selected to be on Colgate’s national trade show sales team, which consists of eight top direct sales representatives out of 70

Extensive group seminar selling to audiences of 5-50+ people

Cleary Consultants, Boston, MA 1982-1984

Worked as a Sales Consultant responsible for placing administrative and sales staff personnel for Greater Boston clients; screened, interviewed, and counseled candidates for potential positions.

Professional Awards

Sales Elite Club, Top Ten Sales Representative

Hall of Fame Recipient 1987-1992; 1996-2001

Peer recognition/nominations for “Making a Difference” awards on several occasions

Nominated for President’s Club-Top Sales Representative in the country among 70 representatives

Education

Salem State College

Business Administration

Email: ************@*******.***

Mobile: 978-***-****

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