Customer Service Representative
Resume:
arbara Hall
Jenks, OK *****
Cell: 918-***-****
E-Mail: *************@*****.***
Objective
To obtain a position where I can utilize my skills that I have acquired through years of experience related to all types of customer service skills.
Highlights
Proficient in Windows Programs
Proficient in Power Point Software Programs
Proficient on any Internet functions
Proficient in the use of ten key
Excellent troubleshooting skills
Excellent communication skills with co-workers, and superior officers
Very Proficient in all bookkeeping aspects
Proficient in Microsoft Word Software
Proficient at creating Spreadsheets Proficient in Excel Software
Type proficiently 55 WPM
Excellent telephone skills
Excellent resolution skills
Professional Experience
Excellent knowledge of Accounts Payable and Accounts Receivable
Accomplishments
Exceeded monthly goals by successfully handling more than quota required calls per week.
Reduced technical and customer service escalations to management on a daily basis.
Made assistant store management with Dollar General after being employed for a short period there.
Made tier III group at Alorica within a 12 month period.
With Acu Flow, I have gained and maintained a certification as a Alternative Fuels Technician.
Experience
September 2000 to November 2003
Dollar General Tulsa, OK
Assistant Manager
Provided excellent customer service skills as well as leadership abilities to my peers. Assisted customers through out the store with selections and location a specific product if not available at my store. Managed employees as an assistant manager. Handled store returns, store inventory. Maintained cleanliness of my store and organization within the store to ensure the customer a great shopping experience.
March 1994 to August 2000
Acu Flow Broken Arrow, OK
Alternative Fuels Technician
In this position is where I was able to obtain my alternative fuels tech certification. In this position, I changed out fuel systems in commercial vehicles as conversions were needed by the companies, ie: Schwans
January 2004 to August 2007
Alorica Tulsa, OK
Customer Service Representative
Provided technical support for customers. Provided resolutions for customers.Provided excellent troubleshooting skills for customer concerns. Provided support to customers in regards to billing issues. Provided excellent customer service with integrity, confidentiality, and courteousness. Assisted customers with warranty exchanges and product replacements.
August 2007 to February 2010
Siwell Owasso, OK
Customer Service Representative
Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealer and consumers. Resolved customer complaints and concerns with strong verbal and negotiation skills.
February 2010 to October 2010
Dish Network Tulsa, OK
Customer Service Representative/Technical Support
Provided excellent troubleshooting skills for customer concerns. Provided support to customers in regards to billing issues. Setting up of new accounts. Set up service calls and schedule service trucks to dispatch. Provided excellent customer service with integrity, confidentiality, and courteousness. Provided technical support for customers. Provided resolutions for customers as well as ordering replacement equipment as needed per company policy.
Education
1980 Nathan Hale High School Tulsa, OK
High School Diploma General Studies
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