Front Desk Customer Service
Resume:
Zattai Mcbride
Enthusiastic determined worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and training. Motivated to learn, grow and excel in Anything that comes my way.A team player who is capable of providing excellent guest service.
New York, NY 10029
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Sunshine Adult Daycare - Bronxville, NY
December 2020 to April 2022
• Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone.
• Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
• Arranged for visitor accommodations and travel plans, as well as updated itineraries.
• Arranged for visitor accommodations and travel plans, as well as updated itineraries.
• Kept track of accounts and ran daily reports to double-check totals..
• Kept guest valuables in the main safe or in individual boxes to maximize security.
• Greeted 50 daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
• Created weekly employee work schedules for 7team members, making sure that all shifts were covered.
• Honed my customer service skills in a professional setting by interacting with clients on a regular basis.
• Volunteered to assist with special projects, performing a wide range of tasks and responsibilities.
• Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
• I'm in charge of customer service and complaints.
• Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
• Greeted each newcomer with a friendly greeting and double-checked reservations and identification.
• I've worked in a lower management position at a reception desk.
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check- in process.
Bank Teller 1
TD Bank - Fort Lee, NJ
March 2019 to January 2020
• Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
• Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
• Td bank helped me achieved my goal
• Copied, logged, and scanned supporting documents before filing everything in the client's files.
• Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
• served customers by completing account transactions.
• received deposits and loan payments, cashed checks, issued savings withdrawals, and recorded night and mail
Sales Associate, Salesperson, Sales Worker
Gucci - Paramus, NJ
September 2018 to February 2019
• Helped to achieve loss prevention goals by keeping accurate drawers and keeping track of shopper behavior.
• Checked the quality of the merchandise and set up a proper display area on the floor.
• Arrived early to work, checked for low inventory, learned about sales or special offers, and became aware of store issues.
• Used a consultative sales approach to understand customer needs and make relevant recommendations.
• Provided each customer with top-notch, personalized service and courteous support to increase sales and customer satisfaction.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Helped to ensure that sales floor merchandise was replenished efficiently and on time.
• Folded and arranged merchandise in attractive displays to increase sales.
• Handled cash, counted change, and stored coupons to keep the cash register balanced and organized.
• Used to enter reports, expenses, receipts, and sales documents into a digital database.
• Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
• Increased business sales using [Product or Service] knowledge.
• Was energised and inspired to perform sales floor activities such as merchandising and selling.
• Actively engaged customers in order to provide general assistance and store merchandise information.
• I'm in charge of the season's collection.
• Educated customers about promotions to increase sales.
• Oversaw the timely restocking of the sales floor with current merchandise as well as accurate signage for current promotions.
• Approached customers who were browsing to initiate conversations in order to determine their purchasing preferences.
• Knew how to operate a cash register, including how to process sales discounts and refunds.
• Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations.
• New product promotion
• Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
• Helped customers by answering their questions and completing their requests.
• Collaborated with [Job title] to resolve issues and address customer concerns.
• Walked around the sales floor in my assigned areas, looking for customer service opportunities and keeping the displays in good shape.
• Answered product questions using up-to-date sales and store promotions information.
• Gave customers demonstrations and raised customer awareness, interest, and sales.
• Provided retail customers with exceptional service and a pleasurable shopping experience.
• Answered questions about store policies and concerns to support positive customer experiences.
• Loss prevention, visual merchandising, and general sales skills were among the skills I learned.
• Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
• Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
• Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
• Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
• Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
• Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
• Kept the sales floor clean by straightening and facing merchandise.
• Reduced theft by [Number]% by keeping an eye on customers, spotting security risks, and taking
[Action].
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• High fashion skilled.
Front Desk Concierge
Crowne plaza hotel - Englewood, NJ
June 2014 to July 2017
• All concierge phone calls and emails were handled by me.
• Answered over 100 calls normally afternoons-evening to help customers with their questions and concerns.
• Provided each guest with a list of the resort's upcoming activities and events in order to make their stay more enjoyable upon check-in.
• Arranged for visitors' transportation to and from the airport, train station, and events.
• Developed team communications and information for meetings.
• Contacted previous guests and potential visitors via email with information on events and the hotel to build a clientele base.
• Gave each guest any information they needed about the resort and the surrounding area.
• Greeted each guest or hotel employee and walked them through the check-in and check-out process.
• Had an excellent attendance record and was always on time for work.
• Answered an average of 50calls a day, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
• Was in charge of all hotel reservations.
• Double-checked the data's accuracy and integrity.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Scheduled flower, gift, and other product deliveries, as well as spa and dining reservations.
• Worked closely with guests, some of whom were VIPs or celebrities, while maintaining a high level of privacy.
Education
High school diploma
Washington heights high school
Skills
• Organizational skills
• Guest Services
• Computer literacy
• Retail sales
• POS
• Merchandising
• Sales
• Communication skills
• Organizational skills
• Customer service
• Cash handling
• Stocking
• Cashiering
• Microsoft Office
• Food preparation
• Stocking
• Host/hostess experience
• Packaging
• Food service
• Microsoft Excel
• Kitchen experience
• Serving Experience
• Restaurant Experience
• Microsoft Word
• Project management
• Marketing
• Stocking
• Leadership
• Cleaning
• Leadership
• Restaurant Management
• Administrative Experience
• Loss Prevention
• Pricing
• Store Management Experience
• Guest services
• Stocking
• Bussing
• Bartending
Certifications and Licenses
Security+
Present
Additional Information
• 3 years of CSR & Teller Experience.
• 4+ years of customer service and sales experience.
• Excellent written and verbal communication skills.
• Works efficiently individually or in team settings.
• Able to multitask and prioritize tasks to ensure they are done in a timely manner.
• Detail oriented and works with a high degree of accuracy to maintain brand integrity.
• Takes initiative when possible to promote company needs.
• Computer literate, proficient in multiple browsers Microsoft Word & Excel.
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