Customer Service Deckhand

Roshan Damor

Mobile: +917*********

Email: ***********@*****.***

Date : 30th August,2022

Personal Statement

I am seeking a customer service role that utilises my professional work experience in the hospitality, retail and marketing sectors. I believe that this experience, combined with my reliability and my strong work ethic, will make me an asset to your organisation. Work History

Employments:

1)Current Fullers 360 Marine Deckhand

Date of employment : 16th October, 2017

● Follow direct instructions from caption

● Maintain high cleaning standards in vessel

● Carry out emergency drills and procedures

● Conduct regular safety checks

● Help passengers on and off the vessel

● Assist casting off and anchoring vessel

● Makes sure everything runs smooth on water

● INDOS NO-. 22ZP3423

2)Stamford Plaza Auckland Commissioner/Porter.

● Welcoming guests /customers at the entrance and opening the door politely.

● Assisting them with their desired service and guiding them to the appropriate counters.Receiving high profile customers at the cars and taking them to the hotel.

● Greeting the customers with appropriate verbiage maintaining a high-level of graciousness.

● Guiding the customers to the proper parking and assisting them in parking their vehicles.

● Following standard farewell procedures for leaving customers and calling the taxi/cab as per their needs.

● Maintaining extreme cleanliness at the entrance door and around.

● Monitoring the hotel premises periodically throughout the day and reporting to the supervisors for possible maintenance needs.

● Posting Parking Charges on Opera

3)Copthorne Hotel Night Porter

● March 2015 to January 2016:

● Delivery of messages, parcels and amenities to guest rooms

● Liaising with front office regarding the arrival and departure times of groups in order to be able to assist with luggage.

● Distribution of luggage to and from guest rooms in a timely manner

● Maintaining the cleanliness of the public areas to a high standard

● Customer service, including providing visitors with information about the local sights. Skills and abilities

● Computer skills

● Microsoft Office to intermediate level, including Word, Excel

● Opera System

● Powerpoint

● Time Management

● Capable of multi-tasking and meeting deadlines. As a porter there are always lots of tasks that need to be done urgently.

● Team Work

● In all of my roles, it has been important to work well with my colleagues to achieve the goals of the team.

Education

● Diploma in Business Management at ICNZ, Auckland. Commenced January 2015, due to complete January 2016.

• Bachelor of Business Administration (BBA), Rajasthan University, Jaipur, India.(June 2011 – June 2014.)

Interest

● Playing soccer

● Travelling

● Reading books

● Watching documentaries

References:

CAPT - Cary Maddren

Email : ****.*******@*******.***

Mobile : +642********

CAPT - Rob Sanderson

Fullers 360 New Zealand

Mobile : 64-210*******

Renei

HR Department

Fullers 360

Mobile : 64 93679175

Email : *****.***@*******.**.**

Contact this candidate