Hamdi Elmi
*************@*****.***
**************@*******.***
Current Address:
Burnsville, MN 55337
Mobile: 612-***-****
Objective:
Seeking to attain a position as a phlebotomy technician in a work environment where I can be responsible for testing and reporting on blood samples, gain useful experience and develop my collection and analysis skills.
Amazon - Work Experience
Learning Coordinator: Oct 2020 – Present
-In charge of 800-part time associate’s training and making sure everyone is trained and compliant with the network standard training for all departments.
-Improved the safety compliant by 100% and significantly reduced number of injuries reported daily by continuously auditing and safety training on their first week of hire.
-Collaborated with Operations Leaders to Evaluate and improve training processes within work areas.
-Facilitated the development and training of all our ambassador who are new hire trainers to deliver compliant training to the new hires on their first week of training.
-Responsible for tracking and providing post training debriefs to the site operation manages and regional learning team managers.
-I serve as a resource for specific problems and undertaking appropriate steps to solve it.
-Managed, scheduled and planned for all new hire trainings across different shifts while sending emails and setting up calendar invites to all operation managers.
Ambassador (Trainer): Month year – Month Year
-Trained new hires to different process path by setting them up
-All the new hires that I trained; they were able to exceed building's expectation. The site expectation is 245 packages per hour. while the new hires where in the range of 300 – 400 packages per hour
-Facilitated safety school training to new hires and veterans of how to do their daily job in a safe manner and to promote culture of safety. This helps associate to avoid injuries
-Helped the communication gap between managers and associates who does not speak English well
-Re-trained associates and help them to overcome their barriers so that they can met their standard of work
-Increased scan compliance rate by 15% finding dwelling / missing packages in order the customer receives their package on time as promised
-Supervise the floor and help the management duties in the absence of shift supervisor
-Led a team of stowers with a zero-error margin during stowing so that our overall accuracy is above 99.8%
-
Delivery Associate: Month year – Month Year
-Assists are manager in daily management department duties, including coaching, training and leading a lane by assigning job duties
-Demonstrated positive work attitude and leadership skills
-Maintain a consistent error rate of 0% anytime am assigned to stow.
-Perform TDR (Trailer docking and release) inspection to make sure trailers amazon associate working are safe to that we fulfill our customer promise
-Worked as a lane captain to make sure all routes are staged on time and dispatch on time.
-Resolved quality errors related to physical and virtual mismatch and provide best practices to avoid the misses
-Become employee of the month second month from hired date because of I exceeded department's goal by 180%
-
Phlebotomy Intern
-Prepare blood-collecting equipment, draw blood and safely store samples.
-Always followed hospital regulation safety protocols and privacy rules.
-Knowledge of medical terminology, infection control procedures, quality assurance support, data entry and retrieval.
-Prepared specimens for analysis and established proper chronological priorities in testing.
-Participated various projects to improve patient care and satisfaction.
-Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
-Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
-Provided coverage at patient services center when needed.
-Performed patient registration; verify patient identification and data entry of patient demographics, insurance information, medical records and test orders.
Skills
-Dedicated professional, set effective priorities to achieve immediate, long-term goals and meet operational deadlines. Strong communication, organization, and problem-solving skills. Ability to meet multiple critical deadlines.
-Excellent interpersonal skill, with ability to establish and maintain relationships at all organization levels.
-Excellent attention to details. Able to work independently and with a team. Able to adapt to various work environments. Demonstrated ability to learn quickly and to independently develop solutions.
-Speaks fluent in English, Somali and Kiswahili.
-Proficiency with Microsoft Office (Excel, Word, PowerPoint, and Outlook)
Education
-AS of Nursing - Minneapolis Technical Community College - 2017