Executive Assistant Insurance Clerk

Melina Ann Scarborough

* ********* ***** ** #****, League City, TX 77573

979-***-****, *.*.********@*****.***

Resume

*/*/**** ****’s Ark Bar and Grill Restaurant & Bar Assistant General Manager/Floor Manager

Responsible for interviewing, hiring, employee orientation, training, and subsequent supervision with coaching as necessary. Floor manager supervising FOH and BOH staff. Closing manager including cash reconciliation for each server and end of night session closing. Inventory management through Orca platform. Inventory management including merchandise receiving, separating into categories, display and monthly inventory. Data entry for liquor comps. Oversight for deletions, comps and document retention. Develop weekly schedules for servers, bartenders, hosts, bussers, food runners and expo personnel based on business volume needs and historical data. Assist employees as needed cooking, preparing meals, greeting guests, assigning seats and a server to guests, obtaining customer orders, servicing tables/guests and ensuring quality and accuracy of the dining experience. Assisting customers/servers with guest final check charges with final tabulations distributed to the server and the restaurant. Mediate and resolve situations pertaining to customer satisfaction and employee concerns. Responsible for implementing critical decisions toward company success. Tabulation and entry of shift ending receipts daily. Ensure great verbal interactions with customers to create a memorable experience fostering return business.

8/10/2018- Olive Garden/Darden Server, Bartender, To Go Specialist, Certified Trainer

2/13/2022 Service Professional/Culinary Professional

General Leadership

Reinforce and coach expected standards and behaviors, adhere to and support all safety, sanitation and security standards, process applicable POS functions, lead TIP/TOP with team members at the start of each shift, accept and check in deliveries, support team members throughout their shift by coaching, and communicate any critical items as appropriate.

Service Leadership (FOH: Hosts, servers, bartenders, to go specialists, bussers)

Open Service area (as assigned), support bar rallies, support off premise as needed (deliveries and To Go), demonstrate a Guest Wins mentality in everything you do, visit and connect with guests during volume, ensuring attentive service throughout the lobby, bar and dining room, coach expected behaviors (Ziosk, refills, checking back, SIE specific & 2nd beverages, etc.)

Culinary Leadership

Open Culinary area (as assigned), conduct Line Checks, check progress of production, monitor the window and alley during volume to ensure great tasting food, coach expected behaviors (food safety, following recipe, perfect breadsticks, etc.), support off premise as needed (deliveries and To Go)

Critical functions of the role: Monitor guest traffic and react to changing volume, use the Shift Leadership Card throughout the shift to proactively manage labor, manage labor by phasing and closing sections, check out team members as they are done in the station or section, coaching to control food waste, focus on key performance indicators and guest satisfaction surveys.

2015-2018 Academy of City Ballet of Houston Studio Manager, Program Director, Stage Manager

Monitor lobby and guests, create class rolls, take class attendance, and maintain studio during open hours. Enroll new students, set-up student account, collect tuition, enter payments in Excel sheet, handle studio emails, correspondence and phone calls, update website, produce studio flyers/notices, and manage studio resources. Produced recital programs, managed recital costume ordering and distribution, managed backstage and assisted with recital production. Developed new business during the first year which included new classes for modern, contemporary and tap dancing; including hiring teachers. Marketed new classes and filled all new classes. Developed summer workshops and programs for preschool to advanced/professional dancers to maintain balanced revenue streams during low volume.

2010-2015 Texas Gulf Coast Auction (TGCA) Auction Director

Heart of Dixie Antique Shop Store Manager

Coastal Estate Sales Estate Sales Director

Produced live auctions on Friday night to over 100 guests; tasks included storage unit purchasing, transporting, sorting, and displaying of merchandise for sale during live auction. Supervised staff of at least 10, managed concession sales, cashier/check-out systems, auction set-up, auction tear-down, A/P, payroll and provided clerking service to auctioneer during auction. Heart of Dixie was a vintage, antique, resale shop with over a dozen vendors selling merchandise. Coastal Estate Sales provided estate sales on-site, by consignment in the shop, or by live auction.

2009-2010 Texas Medical Center Executive Assistant to Executive Vice President(s)

Complex administrative tasks related to numerous large committees of the TMC. Committees included internal invitees as well as external invitees that required comprehensive communication with numerous medical center facilities. Committee tasks included extensive agendas, meeting booklets, PowerPoint presentations, dictation to minutes and follow-up for after meeting tasks, expense reports, facility(s) list(s) maintenance used as interoffice/intra-office reference.

2007-2009 M.D. Anderson Cancer Center Executive Assistant to Director of the Perioperative Enterprise (POE)

The POE included divisions: Surgery Scheduling, Surgical Nursing, Surgical Supplies, Surgical Supply Sanitation, Surgical Finances, and Quality Assurance/Research for POE. Responsible for several department committees including scheduling meetings, producing documents for meetings, follow-up tasks produced from meetings, produced PowerPoint presentations for meetings including over 200 employees, expense reports, booking travel, department event planning, handled emails/correspondence, and assisted with annual employee reviews. Provided support to each division and participated in committee work for other divisions/departments.

2004-2006 American Geriatric Management Executive Assistant to CEO & Director of Business Services

Managed calendars, arranged and set-up meetings, completed expense reports, booked travel, provided office set-up for all new employees, new employee orientation including comprehensive explanation of all benefits for AGMS and AGS (two separate sets of plans), calculating NP/MD quarterly bonus data based on FTE/PTE hours with data input into Excel spreadsheets including numerous formulas for final bonus determination, managed medical director contracts, medical director contract accounts receivable and collections, event planning, office resources management and maintenance.

1985-2003 Marcel Molina, M.D. Insurance Manager, Office Manager, Business Manager

Receptionist accomplishments included creation of a new patient information form and a marketing system to track potential patients. Within 3 months, promoted to Insurance Clerk accomplishments included creation of new insurance verification forms, insurance predetermination letters and claim denial appeal letters. Within 3 months promoted to Insurance Supervisor. Developed systems for pre-surgical benefit verification, pre-surgical benefits explanation, surgery scheduling, A/R, ICD-9 coding, filing medical insurance claims, patient billing, supervised front office and insurance clerk(s), and transitioned office systems from manual to automated. In 1989, promoted to Office Manager, responsible for managing medical practice (6-8 employees), human resources, payroll, bookkeeping (bank account reconciliations, A/P, A/R), educational seminars for Gastric Segmentation surgery with presentation during Gastric Segmentation lectures weekly. In 1991, promoted to Business Manager, responsibilities included managing the medical practice, household AP, off-site staff, rental properties, commercial lease space, and new business development.

1982-1985 Lone Star College Books Store Manager, School Supply/Trade book Buyer/Purchasing

Customer Service Desk Clerk, promoted to satellite Store Manager after 3 months. Promotion to larger satellite store manager after first college rush. Six months later, promoted to School Supply & Trade Book Purchasing for 5 locations. Final responsibilities included purchasing school supplies & trade books by semester for Houston Community College satellite bookstores, University of Houston off campus bookstore and the University of Houston Downtown on-site bookstore. Ordering placed by purchase order or with vendor representatives directly, inventory received, priced, distributed to 5 locations, and merchandise displayed for optimal sales.

Skills and Characteristics

Organized, detail oriented, customer service skills, excellent communication and grammar skills

Training and development

Microsoft Suite: Word, Excel, PowerPoint, Publisher, Outlook, Visio

A/R, A/P

Inventory control: purchasing, receiving, merchandising, marketing and sales

HR: payroll, new employee orientation with office set-up, benefit management, hiring, confidential file maintenance

Medical office: management, insurance verification, scheduling, ICD-9 coding, filing medical insurance claims, financials, collections, educational seminars

Contract management and fees collection

Meeting planning, event planning, travel planning, scheduling

Management and Business development

Restaurant experience FOH, BOH, Assistant Manager/Floor Manager

TABC and Food Handlers Certification

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