Mary Edwards

Customer Service

adsmxi@r.postjobfree.com

757-***-****

**** **** *** **, *** C Norfolk, VA 23518

Education

Life Gate Christian Academy

Greenville, NC (Oct 1998- Jun 2000) HS Diploma

Wake Tech Community

Raleigh, NC (Sep 2016- Oct 2017)

Small Business Certificate

Craven Community College

New Bern, NC (Mar 2021- Aug 2021) Telephone Etiquette Courses

Skills

●Capable of adapting to different personalities and work environment

●Highly perceptive pays attention to detail

●Positive attitude and able to work in a team setting

●Highly organized

●Office skills such as Filing of documents to standard and data entry

Career Objective

My goal is to learn the skills needed to succeed at this customer service position. I’m looking forward to the opportunity to provide for myself and my family while preparing myself for more responsibility in the future.

Experience

Owner

Self-Maid Cleaning, Norfolk, VA (Dec 2021 – Present)

●Providing customer service to our customers

●Leading and motivating our employees

●Applying time management skills to schedule events, keep appointments, and meet business deadlines.

Server/ Shift Leader

Ruby Tuesday. Norfolk, VA (Jan 2016 - Aug 2019)

●Lead the staff of 25 employees at the restaurant. Directed staff meetings

●Answering and resolving customer complaints over the phone and in person

●Managing business profits and making nightly deposits

Receptionist

Carebridge Assisted Living, Norfolk, VA (Sep 2008- Jul 2015)

●Greeting guest and answering telephone calls

●Setting patients appointment

●Resident transportation. (As Needed)

●Transcribing Medical orders for nursing staff

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