Amy B Sturtz

*** ********** ******, *********** *** York 12308 518-***-**** adsmx1@r.postjobfree.com

Customer service specialist with 15+ years of experience in service coordination, administrative support and consulting. Excellent organizational and communication skills, strongly suited for positions require obtaining resources and facilitating strong customer service interactions for government and federal agencies.

Work History:

NYS Dept Of Education Data Entry Associate 2021-Present

● Prepared documents for quality control.

● Data entry and labeled documents in categories.

● Document preparation as well as mail preparation for the office of professions department. St Catherine’s School for Children Administrative Assistant 2019-2019 Albany, NY

● Performed clerical duties for the Principal and the staff of RE May School

● Monitored the children on a video monitor to ensure that the students did not leave the building

● Communicated with the teachers to ensure the safety of the students

● Ensured that the company vehicles were ready for staff

● Ordered supplies, answered the telephones and routed the calls to the appropriate parties.

● Managed all incoming and outgoing mail

Focus Technologies Document Preparation Specialist 2011 - 2014 Albany, NY

● Prepared legal documents for scanning and quality control

● Visually scanned and collated documents in a fast- paced environment

● Processed large quantities of legal documents to meet frequent deadlines. St. Peter’s Healthcare Services Volunteer 2010 -2010 Albany, NY

● Volunteered at St. Peter’s Sleep/Wake Center where I performed various clerical tasks, including filing, schedule distribution, locating medical folders for the center’s patients, and assisting with organizing mailings.

Family Empowerment Council Medicaid Service Coordinator 2002 -2009 Middletown, NY

● Monitored, developed, and implemented services for participants in the OMRDD system and Traumatic Brain Injured program

● Met with participants at least once a month to assist with their needs

● Compiled individualized service plans for each participant and reviewed the plan at least twice a year in order to properly monitor services and advocated for the needs of the participants Millennium Financial Consulting Assistant 2000 – 2002 Goshen, NY

● Consulted with clients that had less a poor credit history to improve overall credit.

● Collaborate with finance manager to negotiate and determine how to best meet client need.

● Assisted qualified customers via special financing and providing storng customer service. Education:

Fairleigh Dickenson University, Teaneck, NJ, Bachelor of Arts in Psychology Windsor High School, Flushing, NY High School Diploma

Contact this candidate