Administrative Assistant

Taressa Cross (Teresa)

*** ***** **. ***********, ** 37040

**********@*****.*** - 931-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

• INTERNAL REVENUE SERVICE

November 2021-Present

Customer Service Representative – Helping customers with tax questions over the phone, such as, refund status, verifying identity, and tax return errors.

• CLARKSVILLE POLICE DEPARTMENT

Dispatcher - Dispatching emergency and non-emergency calls via radio transmission to Police Officers and

Fire Department. Taking information to resolve emergency situations by phone and/or dispatching to the proper

personnel, typing correspondence and forms for daily activities, maintaining filing systems, entering and query

of information through the National Crime Information Center (NCIC). NCIC certification through TBI.

•AGERO

Customer Service Representative – Assisting customers with roadside assistance via telephone.

• MONTGOMERY COUNTY FACILITIES

Special Services and Custodial Manager - Managed numerous facilities with Montgomery County and ensured

they were cleaned and maintained properly. Ran the Montgomery County Civic Hall and rented to the public

for special events. Prepared portions of the yearly budget while working in accordance with the director of the

department. Served as the purchasing agent for facilities department and prepared purchase orders and paid

departmental invoices. Prepared all bid forms for new renovations and construction for Montgomery County.

• MONTGOMERY COUNTY COURTS COMPLEX

Administrative Assistant - Answers phones, directs calls to appropriate personnel. Prepares, maintains and

updates all clerical and accounting forms. Prepares all bid forms for new renovations. Acts as the liaison

between Elected Officials and Department Heads Responds to and resolves questions, complaints, requests

and problems for information by telephone, in person or by mail from citizens, employees, department heads,

judges, etc.

• MONTGOMERY COUNTY E-911

Dispatcher - Answering emergency and non-emergency calls, radio transmission to Deputies, Police Officers,

EMS, Fire Departments, etc. Taking information to resolve emergency situations by phone and/or dispatching

to the proper personnel, typing correspondence and forms for daily activities, maintaining filing systems,

entering and query of information through the National Crime Information Center (NCIC). CPR certification

through the Montgomery County EMS and NCIC certification through TBI.

EDUCATION

Bachelor of Science in Public Administration

Austin Peay State University - Clarksville, TN

2007 - 2011

ADDITIONAL INFORMATION

Quality focused administrative professional committed to approaching administrative tasks with tenacity

and attention to detail. Strong management background and experienced in judiciary operations and law

enforcement practices.

SKILLS

• Typing (65 wpm)

• Microsoft Office 2007 and Windows

• Microsoft Word, Excel, and PowerPoint

• Filing and Telephone Etiquette

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