Customer Service Support

Curriculum Vitae

NAME: Diogenes F. Mendez Vidal

ADDRESS: *** * **** ** *******, FL 33014

PHONE: 786-***-****

Email: **************@*****.***

**** - ******* ******* **********

High School Diploma

2018-2019 - - (Infotep) Sales Certificate

2019 - Dropshiping Course

2022 - Software Developing

Empathy

Empathy is crucial for customer service workers. Not everybody wants the same thing in the same situation, so for empathy to be effective, you will have to keep an open mind and carefully observe others’ signals, Caring,Courtesy, Customer, Care, Kindness,Patience.

Qualifications

Fast learner,Strong Work Ethic, Positive Attitude, Good Communication Skills,Flexibility/Adaptability,COMPUTER SKILLS,Time management abilities

WORK EXPERIENCE:

Xerox/Sprint Customer Service/Mixed sales

I assisted customers over the phone with complaints, questions, products and service

Information, troubleshooting, return process, billing inquiries, and provided new plans that met their needs, sometimes considered to have a role in sales.

Higher priority

Maintain a positive, empathetic and professional attitude towards customers at all times.

Ensure customer satisfaction and provide professional customer support.

Personable and knowledgeable technical support with over 4 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients

Orange/Retention /Customer Service

Motivated at Orange with 3 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

As a Retention Specialist

I Performed all duties to provide full customer satisfaction and retain customer. Used active listening skills to identify customer issues and provide solutions that best fits customers' needs.

Tyme Global

Supported customers with basic technical support for current and past software releases,

Assisted clients with general support for hardware.

Contact this candidate