Store Associate Customer Service
Resume:
Lancaster, OH *****
***********@*****.***
Adreona Hill
OBJECTIVE
Efficient customer service professional with 2+ years experience with hospitality services and remote call centers. Looking to obtain a position at your company where I can expand my customer skills, maximize my quality of service, and software familiarity. EXPERIENCE
Village caregiving, Ohio — Home Health Aide
MAY 2021- JUNE 2022
● Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
● Completed entries in log books, journals and care plans to accurately document and report patient progress.
Raphael Home Health, Ohio — Home Health Aide
NOVEMBER 2018 - MAY 2021
● Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
● Completed entries in log books, journals and care plans to accurately document and report patient progress.
● Transportation to clients.
FLS Connect, Remote — Cold Caller
JANUARY 2020 - MAY 2020
● Inbound calls, sales, and donations.
● Delivered prepared sales pitch from script and persuaded potential donations for political funding.
Williams Sonoma INC., Remote — Seasonal - Customer Service Representative SEPTEMBER 2019 - JANUARY 2020
● Updated account information to maintain customer records.
● Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
● Recommended products to customers, thoroughly explaining details. JIMMY JOHNS, Ohio— Store Associate
MARCH 2015- MARCH 2017
● Taking customer orders, answering phones, and counting cash registers.
● Greeting customers
● Recommending store promotional items
EDUCATION
Franklin Heights High School, Ohio — Diploma
AUGUST 2012- JUNE 2016
SKILLS
CRM Software
Microsoft programs
Written & verbal communication
Creative problem solving
Providing quality service to customers
Customer service expert
Problem solving
Adaptability
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