Personal Assistant Administrative

Heather Taylor

Fern Forest, HI *****

*******.**********@*******.***

Phone: 808-***-****

Mobile: 706-***-****

SUMMARY

SKILLS: Sales; Marketing; Finance; Accounting; Budgeting; Communication; Leadership; Management; Problem-solving; Organization; Team-work; Time-management; Human Resources; ; Paralegal; Project Management; Property Management; Leasing; Customer Service; Negotiation;

TECHNOLOGY: Spreadsheet; Accounting; Online Marketing; Word processing; Database; Etc.

TRAINING: Property management; Real Estate; Management; Excel; Technology; Etc.

PROJECTS: Led several successful projects requiring multi-business unit and/or department participation including Employee Compensation and Customer Incentive processing revisions.

MANAGEMENT: Managed personnel in a variety of settings, while handling and overseeing all aspects of the business operations.

EXPERIENCE

Jason Taylor Construction GA/SC Phone: 843-***-****

Office Manager/HR/Accountant/Marketing 3/2013 – 7/2022

Tradewinds Property Management South Carolina Phone: 843-***-****

Office Manager/HR/Accountant/Marketing/Leasing Consultant 3/2020 – 7/2022

Cardinal Properties/Teamwork South Carolina Phone: 843-***-****

Realtor/Accountant/HR/Marketing 12/2020 – 6/2022

Lowe’s South Carolina Phone: 843-***-****

Flooring Sales Specialist 4/2019 – 4/2021

Real Estate Repairs South Carolina Phone: 843-***-****

Personal Assistant/Office Assistant/Marketing/Accountant 11/2018 – 5/2019

West Marine SC/NC Phone: 843-***-****

Cashier to General Manager, Interim 8/2016 – 5/2019

The Space Company South Carolina Phone: 843-***-****

Office Manager/Assistant Property Manager/Accountant/Marketing 2/2017 – 8/2017

Erlanger Medical Tennessee Phone: 423-***-****

Cleaning staff 2/2013 – 8/2013

Los Reyes Georgia CLOSED

Wait staff 1/2013 – 6/2013

Mohawk Industries Georgia Phone: 706-***-****

Commission’s Specialist to Licensing Manager 9/2005 – 11/2011

Manpower Georgia Phone: 706-***-****

Administrative Assistant (Temp at Mohawk Industries) 5/2005 – 8/2005

Hamilton Medical Services Georgia Phone: 706-***-****

Billing/Insurance (Temporary Assorted Hospitals) 5/2003 – 5/2005

Employment Connection Tennessee Phone: 423-***-****

Legal/Administrative Assistant (Temp at McKoon & Gold, PC) 5/2003 – 11/2003

Johnson Law, PC Georgia Phone: CLOSED

Office Manager/Paralegal/Accountant/HR/Marketing 8/1999 – 5/2003

United Home Services Georgia Phone: CLOSED

Office Manager/HR/Accountant/Marketing 1/1994 – 1/2013

CAREER RESPONSIBILITIES

Maintained various master files and data systems.

Researched, calculated, logged and issue various payments and reports for clients and staff.

Researched, discussed, and resolved various questions and concerns for clients and staff.

Performed various human resource duties including benefits, training, complaint resolution, etc.

Performed various assistant duties including research, transcription, notarization, scheduling, etc.

Performed various accounting duties including AR, AP, collections, account reconciliations, taxes.

Performed various office duties including customer services, supply management, etc.

Performed all other duties relevant to running a business.

EDUCATION

Real Estate School of Charleston Realtor Classes 12/2020

CES Education Cert. of Property Manager in Charge 2/2020

Trident Technical College Certificate of Property Management 2/2020

American Intercontinental, AIU MBA in Business, Accounting & HR 7/2010

Brenau University Bachelor's Degree in Education 5/2003

Dalton State College Associate's Degree in Education 12/2001

ACCOMPLISHMENTS

Managed a small, busy law firm consisting of 6 employees with a large clientele.

Managed a staff of 3 junior commissions' specialists, while being personally responsible for the calculation and payment of commissions, bonuses, and purchase incentives for over 2000 agents and over 4000 consumers.

Revised or eliminated business procedures formerly resulting in a loss of over $500,000 annually.

Utilized social media platforms to build the company presence in the community resulting in 150% customer base growth and income at zero cost to the company.

Initiated and facilitated various projects to improve processes via collaboration with various parties and divisions both internally and externally.

Coordinated data and processes for technological systems and personnel to adapt to new functionality and optimize efficiency.

Identified existent and potential problems; formulated and researched possible solutions; selected and implemented procedures for effective and positive resolution and prevention.

Managed numerous priorities within diverse disciplines, remaining attentive to details and objectives.

Sustained excellent performance evaluations and customer satisfaction ratings with zero to minimal negative feedback.

Established connections based on mutual trust and respect with clients, co-workers, outside representatives and supervisors of differing backgrounds, personalities, and ages.

Resolved conflicts between parties at various levels to improve relations and over-all customer and employee satisfaction.

Assisted coworkers, supervisors, and clients in accurately identifying, assessing, and resolving problems and needs in professional, educational, and personal matters.

Educated and advised personnel and clientele at a variety of levels regarding reports and other areas of areas of my responsibility as well as proposals for improvement.

Communicated effectively verbally and via written communication with parties at various levels, both inside and outside the company.

REFERENCES

Cyndi Bearden Former Supervisee & Current Friend 706-***-****

Kim Myers Former Associate & Current Friend 614-***-****

George Hawkins Former Client & Neighbor 843-***-****

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