Customer Service Assistant Coordinator
Resume:
August **** to
Current
September **** to
August 2021
September 2019 to
August 2020
November 2017 to
August 2019
October 2019
June 2017
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Skills
Administrative experience
Data gathering
Document management
Recordkeeping expertise
Credit card payment processing
Schedule mastery
Technologically savvy
Microsoft Office expertise
Courteous demeanor
Retail sales customer service
Senior leadership support
Inbound and Outbound Calling
Experience
GMMI
Assistant Coordinator
Maintained schedules and allocated tasks to team members. Developed strong interaction and communication skills as result of participating in staff meetings and collaborating with families and guardians regarding special events.
Supervised process involved in signing in and signing out students. Reviewed project materials and reached out to stakeholders to obtain additional information. Teleperformance
Customer Service Representative Lead
Trained staff to provide excellent customer service to challenging customers. Routed calls from multiple sites to correct personnel and assisted with complex cases. Completed leaves of absence, time off requests and department transfers. Assisted customers with price checks, lifting heavy items and addressing other inquiries. Displayed strong telephone etiquette, effectively handling difficult calls. Global Response(Temp)
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Made outbound calls to obtain account information. Improved customer service wait times to mitigate complaints. McDonald's
Shift Manager
Upheld company standards and compliance requirements for operations. Managed schedules, accepted time off requests and maintained coverage for shifts. Reported employee behavioral issues, losses and customer complaints to upper-level management. Taught staff upselling techniques to meet revenue targets. Education and Training
Florida Career College - Miami
Lauderdale Lakes, FL
CERTIFICATE
Dean's List
4.0 GPA
Graduated cum laude
Gateway Christian Academy
Bimini, Bahamas
High School Diploma
Honor Roll
Graduated Valedictorian
K'Shanda Ambrister
Miramar, FL 33025
**********@*****.***
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