Center Associate Data Entry
Resume:
Donna L. Smith
Newport News, Virginia 23601
***************@*****.***
My work experience and work would be an asset to your
team of professionals as well as your clients. I have a strong work ethic and in my previous position as a
Quality Advisor, I consistently received recognition and bonuses for exceeding expectations in production, quality
and attendance. I have strong interpersonal skills and work well independently and collaboratively. I have
excellent verbal and written communication skills acquired by working with clients during my over 22 years as a
call center associate and scanning administrator. I have experience with inbound and outbound communication to
troubleshoot and provide resolution to clients via phone, email and chat. I have strong analytical and computer skills
with over 22 years of experience in both data processing and data entry. I am comfortable analyzing and solving clients
concerns and troubleshooting any issues they may have. I am attentive to detail and as a quality advisor in my previous
position, I would audit my colleague's work to provide feedback and training regarding accuracy and proper procedure.
I also have 2 years of experience working remotely and was required to maintain an elevated level of integrity in dealing
with sensitive information such as maintaining HIPAA confidentiality. I am motivated to continually improve my
skills and I would be interested in taking advantage of professional development opportunities that lead to advancement.
I am flexible and willing to work any available shift. I am the perfect candidate for this position and look forward to
an opportunity to interview and discuss my qualifications further.
Respectfully,
Donna L. Smith
Donna L. Smith
63 Morrison Avenue
Newport News, Virginia 23601
***********@*****.***
I would be a perfect fit for the position of a Customer Experience - Beauty Advisor with Thrive Causemetics.
I possess the skills and qualities that Thrive Causemetics values and would be an asset to your
team of professionals as well as your clients. I have a strong work ethic and in my previous position as a
Quality Advisor, I consistently received recognition and bonuses for exceeding expectations in production, quality
and attendance. I have strong interpersonal skills and work well independently and collaboratively. I have
excellent verbal and written communication skills acquired by working with clients during my over 22 years as a
call center associate and scanning administrator. I have experience with inbound and outbound communication to
troubleshoot and provide resolution to clients via phone, email and chat. I have strong analytical and computer skills
with over 22 years of experience in both data processing and data entry. I am comfortable analyzing and solving clients
concerns and troubleshooting any issues they may have. I am attentive to detail and as a quality advisor in my previous
position, I would audit my colleague's work to provided feedback and training regarding accuracy and proper procedure.
I also have 2 years of experience working remotely and was required to maintain an elevated level of integrity in dealing
with sensitive information such as maintaining HIPAA confidentiality. I am motivated to continually improve my
skills and I would be interested in taking advantage of professional development opportunities that lead to advancement.
I am flexible and willing to work any available shift. I am the perfect candidate for this position and look forward to
an opportunity to interview and discuss my qualifications further.
Respectfully,
Donna L. Smith
Resume
Donna L. Smith
63 Morrison Avenue
Newport News, Virginia 23601
***************@*****.***
Objective
I am interested in a position that involves customer support, telephone support, troubleshooting, and data entry and processing.
I am motivated to improve my managerial, public and office skills. I would be interested in taking advantage of
professional development opportunities that lead to advancement. I am flexible and able to work any available shifts.
EDUCATION
Degree Date Earned School
High School Diploma 1984
Warwick High School
Newport News, VA 23601
SKILLS & ABILITIES
I became skilled in instructing and mentoring colleagues during my position as a Quality Advisor and Package Information
Associate. It was my responsibility to audit my fellow colleagues work for accuracy and provide feedback to assist in
making them a better agent. This position required attention to detail, empathy and taking ownership of our clients concerns
to provide a fast and easy resolution to any concerns.
COMMUNICATION
I have over 22 years of inbound and outbound call center experience. I am accustomed to providing support to clients via
phone, fax, email and chat. I am a skilled problem solver and collaborator.
SKILLS
. Strong analytical and computer skills with 22 years of experience in data processing and data entry.
. Experienced in analyzing problems, tasks, troubleshooting and problem solving.
. Excellent verbal communication skills in dealing with the public.
. Experience in mentoring my fellow colleagues
. The ability to work independently and collaboratively.
. Integrity in dealing with sensitive information such as HIPPA and client account information
. I have 2 years of experience working remotely and was required to maintain a high level of integrity
and work ethic
. Skilled and accurate typist
EXPERIENCE
Package Information Quality Advisor ALORICA From 1999-2021
. Input investigations for missing UPS packages.
. Conducted searches in the UPS database to locate packages in the lost and found.
. Initiated investigation for packages that show delivery but the consignee claims non receipt.
. Sent reimbursement requests to the claims department.
. Audit colleagues work to verify the investigation was worked accurately and to verify if the package was
deemed lost or located by the agent. If agents deemed the package was lost I would perform another search via our
lost and found database to verify the package could not be located.
. I have a strong work ethic and I consistently received recognition and bonuses for exceeding work quality
expectations, production and attendance.
Scanning Administrator for Farmer Jack Grocery also formally known as A&P and Super Fresh From 1988-1998
. Input pricing and coupon codes into the computer system
. Updated shelf pricing
. Ran departmental sales reports
. Ran cash register
. Reconciled cashier tills
. Customer service agent in the office
REFERENCES
Tanya Evans
Telephone Survey Helpdesk Representative at Fors Marsh Group
Home 757-***-****
Email *********@*****.***
Shannon Cadena
Former Team Lead Supervisor at ALORICA — currently employed by The City of Newport News
Work 757-***-****
Home 757-***-**** .
Email ********@****.***
Shawneequa Tyler
Former Team Coach at ALORICA — currently employed by the City of Newport News
Work 757-***-****
Home 757-***-****
Email ***.*******@*****.***
Ryan Rhoades
Former Assistant Manager at Farmer Jack Grocery – currently a self employed CDL driving instructor
Home 804-***-****
Email ************@*******.***
***************@*****.***
Contact this candidate