Michele Langston

Email: adsmv3@r.postjobfree.com

Cell: 504-***-****

Profile

A dynamic, results oriented Restaurant Manager offering focused leadership to drive sales and profitability in a highly competitive markets.

Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge/expertise in:

• Team Building/Staff Training Customer Service/Guest Relations

• Purchasing/Inventory Management Cost Containment/Control

• Quality Assurance/Control Policies/Procedures

• Facilities/Safety Management Continuous Performance Improvement

Notes for outstanding communications skills, both with guest and staff; resolve problems quickly and equitably to ensure happy customers and happy employees.

Experience

Allied Universal Security New Orleans,LA August-Present

Was trained to work in Higher Education and Hospital environment as a security officer l working in conjuntion with the TUPD.

Hilton Riverside Room Attendent New Orleans,LA September-July 2017

Cleaning guest rooms pre Hilton standards applying, integrity, physical strength and endurance using Rex computer system to send preventive maintenance and to stay on task. Greet and comply with guest needs and communicate their needs.

Food Director ABL Management Baton Rouge,LA October-December 2015

Worked as a Food Director traveling filling in where needed doing food reports concerning food cost, inventory and payroll

Assistant Manager Rally's Checker's New Orleans, LA April-October 2015

Worked all shift counted inventory kept labor and food cost in line worked in a very stressful job environment

Assistant Manager Voodoo BBQ and Grill New Orleans, LA October 2014-January 2015

Opening and closing, scheduling order Sysco kept labor in line took catering order and typed up paperwork accommodated guest needs and wants. Made sure all details and pricing were correct.

Assistant Manager McAlister’s Deli New Orleans, LA August 2013-January 2014

Job duties include: Opening and closing the restaurant, banking, ordering food supplies, invoices, repairs, in training to be general manager, post labor in sales weekly/daily, maintaining labor, and up selling to groups with catering menu

Assistant Manager Sbarro's New Orleans, LA August 2012-July 2013

Job duties include: Ensuring that all food products and guest relations are consistent with the Sbarro's high quality standards and supervising all restaurant team members and teaching them to prepare food at a consistent high quality and to deliver the best to guests with our services. Taking inventory and ordering/purchasing supplies and food while applying appropriate cost control measures. Ensuring that all health, safety, and sanitization requirements are met in accordance with federal, state, and local standards. Generating Team Member schedules, ensuring coverage appropriate to drive sales, and overseeing payroll. Hiring, developing, evaluating, coaching, and counseling Team Members. Assisting with profits and loss management for cash control/security procedures, maintaining inventory, managing labor, and reviewing financial report. Engaging in local store marketing throughout the mall, developing relationship with Mall employees, and driving sales for marketing.

Assistant Manager Wendy's New Orleans, LA December 2011-July 2012

Job duties include: Opening and closing restaurant, keeping drive-thru time under 100-170 seconds depending on the time of day, and training and developing by empowering and cross training employees. Keeping labor in line is aware of minor brakes, ordering change, and money handling.

Assistant Manager La Madeleine New Orleans, LA February 2008-April 2011

Job duties include: Opening and closing restaurant, supervising employees, working on the floor, truck orders of food, and unloading and supervising truck orders of food.

Assistant Manager Piccadilly's Cafeteria New Orleans, LA October 2006-February 2008

Job duties include: Opening and closing the restaurant, dining room manager, line manager, scheduling, invoices, handling customer complaints, problem solving for employees, and helping to provide a healthy work environment for employees and customers

Private Events Coordinator/MDP NOLA Restaurant New Orleans, LA July 2002-October 2006

Received training in all facets of food service, management and hospitality. I have experience taking reservations, coordinating private events from 12 to 100 people. Also assistant office manager duties, which included payroll, status changes, new hires and terminations.

Assistant Manager Dressbarn Mayfield, OH October 2005-June 2006

Supervised employees, sold about $5,000.00 worth of merchandise per month, opened roughly 25 new credit cards per month, handled shipment, open and closed store, computer work, set up store displays, kept store neat and clean at all times, problem solved for employees and customers.

Monteleone Hotel, New Orleans LA June 1997-December 2003

Worked breakfast/lunch in Le' Cafe and in banquet department as well.

Skills

My capabilities include: excellent communication skills, diligence, organization, able to multi-task in a variety of situations, open mindedness to criticism, learning opportunities, and being accountable for my actions. In any work environment, communication is essential to all aspects of the work process to be successful. I believe that my verbal skills are amongst my greatest strengths, but are paired with a sense of knowing when and how to listen.

Education

• Roxbury Community College Boston, MA

Business Management and Computer Science

• Delgado Community College New Orleans, La

Clerical Community (Certificate Earned)/Administrative Assistant

Referrals

Upon Request

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