SUMMARY

I am a motivated self-starter and a flexible professional who enjoys problem solving and learning new skills.

EMPLOYMENT EXPERIENCE

NEXT DAY BLINDS/ SHOWROOM MANAGER 1/2016 – 8/2017

• Greet customers in a professional manner and provide an exceptional customer experience through a consultative sales process.

• Build lasting relationships with customers by contacting them to follow up on purchases

• Consistently seek product knowledge to act as an expert for the customer

• Properly track customer accounts, accurate data entry of customer orders

• Work as a team player to ensure each customer receives the best service possible

• Perform daily showroom maintenance tasks including maintaining the cleanliness and attractive appearance of our showrooms

• Drive myself and my team to meet sales goals while exceeding customer satisfaction

• Serve as an educator and leader for the store team

CHILDREN ACHIEVING MAXIMUM POTENTIAL/ THERAPIST 1/2016 – 6/2016

• Work with family trainer and family to form a customized plan every month.

• Help individuals with autism to learn to communicate effectively.

• Go out in to the community and guide them to become increasingly independent, interact appropriately with others in the community and their home, enjoy their learning experiences, and to be treated with respect, courtesy and dignity.

LA-Z-BOY / INTERIOR DESIGNER 2011 – 2014

• Schedule professional home consultations to present customized room designs.

• Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program

• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries

• Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects.

• Consistently achieve established In-Home program sales goals.

• Team with Store Manager, Sales Managers and Associates to promote the In-Home Design program and drive overall store sales.

• Maintain strong knowledge of features and benefits of existing and new product line

• Meet established goals as set by management

• Make sound business decisions to deliver customer satisfaction and promote team environment

• Assist with training, coaching and developing Sales Associates, Interior Designers and other store staff

• Maintain a positive working relationship with all store associates

VICTORIA’S SECRET / MERCHANDISE PROCESSOR 4/2012- 12/2013

• Merchandise for the Distribution Center by utilizing standard operating procedures for designated brands.

• Pick, pack, or store merchandise according to procedures.

• Process rework and audit merchandise by counting, ticketing, packing, and sorting.

• Inspect merchandise items to ensure proper quality and brand specification.

• Track information to facilitate flow of merchandise through the distribution center.

THE GREAT INDOORS SEARS ROEBUCK / SALES ASSOCIATE 2007 – 2008

• Providing positive front line contact with our customers

• Determining and meeting customer needs

• Attaining personal sales goals

• Creating customer enthusiasm

• Opening and closing responsibilities

MILLENIUM TECHNOLOGY RESOURCES INC. / REPOSITORY TECHNICIAN 2007

• Receive inventory and withdraw biological specimens of human origin at temperatures ranging from -190

• Unpack, check, and place incoming samples into the appropriate storage locations

• Enter data into on-line repository database for sample tracking and management

• Pull and prepare biological samples for shipment

• Assist with administrative functions, facility maintenance and upkeep

SKILLS

• Knowledge Space Planning, Textiles, Decor

• Some CAD experience

• Inventory

• Data Collection and Analysis.

• Exceptional Customer Service

• Knowledge of Business Management Policy and Procedures

• Organizational and Planning Skills

• Oral and Written Communication Skills

• Bilingual (English/Arabic)

• Excellent Problem-Solving/Troubleshooting Skills

• Microsoft Word, PowerPoint, Excel Abilities Ability to Train New Recruits/Employees

EDUCATION

HIGH SCHOOL DIPLOMA 2007

MONTGOMERY COLLEGE / ASSOCIATES DEGREE 2011

• Interior Design

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