Customer Service Sales Associate
Resume:
Sylvia Makhoul
Allentown, PA ****4
610-***-**** Home
(484)632-7341Cellular
*************@*****.***
Professional Summary
• Qualified service lead
expert with 3 years in fast-
paced customer service
environments. Personable
and professional under
pressure.
• Motivated customer
service specialist with over
10 years retail experience in
a fast-paced, team-based
environment.
• Excelling at customer
satisfaction and retention.
Pre and post-sales support
specialist. Flexible and
hardworking in deadline-
driven environments.
• Driven to exceed sales
goals and build long term
relationships with
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customers. Delivers positive
experiences through high-
quality customer care.
• Patient and empathetic
with extensive background
in conflict resolution and
customer care. Desires a
leader role.
• Customer service
professional seeking a
management role. Skilled in
training staff and
establishing rapport with
clients. Self-motivated with
exceptional communication
and computer capabilities.
• Friendly Sales associate
adept at working in diverse
retail and customer service
environments.
Experience
PNC Bank
901 Evans St
Bethlehem, PA 18015
Teller
Provides account
services to customers
by receiving deposits
and loan payments;
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cashing checks; issuing
savings withdrawals;
selling cashier's checks,
traveler's checks;
answering questions in
person or on telephone;
referring to other bank
services.
Records transactions by
logging cashier's
checks, traveler's
checks, and other
special services;
preparing currency
transaction reports.
Cross-sells bank
products by answering
inquiries; informing
customers of new
services and product
promotions;
ascertaining customers'
needs; directing
customers to a branch
representative.
Completes special
requests by closing
accounts; taking orders
for checks; exchanging
foreign currencies;
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providing special
statements, copies, and
referrals; completing
safe-deposit box
procedures.
Reconciles cash drawer
by proving cash
transactions; counting
and packaging currency
and coins; reconciling
loan coupons and other
transactions; turning in
excess cash and
mutilated currency to
head teller; maintaining
supply of cash and
currency.
Complies with bank
operations and security
procedures by
participating in all dual-
control functions;
maintaining customer
traffic surveys; auditing
other tellers' currency;
assisting in certification
of proof.
Maintains customer
confidence and protects
bank operations by
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keeping information
confidential.
Contributes to team
effort by accomplishing
related results as
needed.
Jcpenney
500 lehigh valley mall
Whitehall pa 18052
Service lead expert 2010-
2016
• Guideline associate to
achieve higher goal.
• Assist customerʼs needs.
• Keep sales floor organized
and make sure everything is
Reachable.
• Help train new associate
on assisting customer.
• Answered calls addressing
customer inquiries, solving
problems and providing new
product information.
• Greeted customers
entering the store to
ascertain what each
customer wanted or needed.
• Described product to
customers and accurately
explained details and care of
merchandise.
• Opening and closing store
• Politely assisted customers
in person and via telephone.
Jcpenney
500 lehigh valley mall
Whitehall pa 18052
Shoes Associate 2004-2010
• Greet customers and
ascertain what each
customer wants or needs.
• Open and close cash
registers, performing tasks
such as counting money,
separating charge slips,
coupons, and vouchers,
balancing cash drawers, and
making deposits.
• Maintain knowledge of
current sales and
promotions, policies
regarding payment,
exchanges, and security
practices.
• Compute sales prices, total
purchases and receive and
process cash or credit
payment
• Maintain records related to
sales. Watch for and
recognize security risks and
thefts, and knows how to
Prevent or handle these
situations.
• Recommend, select, and
help locate or obtain
merchandise based on
customer needs and desires.
• Answer question regarding
the store and its
merchandise.
• Describe merchandise and
explain use, operation, and
care of Merchandise to
customer.
• Ticket, arrange and display
merchandise to promote
sales.
• Cleaned up at the end of
the night.
Bonton
Junior sale associate
2003-2004
• Provided excellent
customer service while
assisting customers Finding
merchandise.
• Stocked merchandise on
shelves, ticket, arranges and
display Merchandise to
promote sales
• Answer Question regarding
the store and its
merchandise.
• Maintain knowledge of
current sales and
promotions, policies
Regarding payment and
exchanges, and security
practices.
• Open and close cash
registers, performing tasks
such as counting money,
separating charge slips,
coupons, vouchers,
balancing cash drawers, and
making deposits.
• Cleaned up at the end of
the night.
School
Muhlenberg college
2006-2010
Lehigh carbon community
college
2004-2006
Louis E. Dieruff High School
2001-2004
Skills
Microsoft office, Microsoft
words, customer service,
window, management,
coaching and leadership
Contact this candidate