Service Representative Customer
Resume:
Travis Smith
Seattle, WA *****
**********@*****.***
Summary
I always have a smile on my face, I tend to always look on the brighter side of things. I I never meet a stranger. I know how to solve problems quickly I know how to think outside the box. I'm easy to talk to and very easy going and very approachable. I'm very flexible. I pay attention to detail. I'm very diverse in world culture and I also have served our country three times in war. I believe my sole purpose in this world is to make sure that I put a smile on everybody's face that comes in front of me.
Skills
Call Center Operations
Courteous demeanor
Problem-solving abilities
Adaptive team player
Quality assurance controls
Inbound and Outbound Calling
High-energy attitude
Technologically savvy
Conflict mediation
Retail sales customer service
Senior leadership support
Experience
August 2018 to August 2019
Sykes Malvern, AR
Customer Service Representative Agent
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Fielded customer complaints and queries, fast-tracking them for problem resolution. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
October 2011 to August 2014
Seattle cancer care Seattle, WA
Medical Assistant
Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Organized charts, documents and supplies to maintain team productivity. Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
August 2007 to August 2009
Army San Antonio, TX
Combat Medic (68W)
Inserted IVs and administered oral and injectable medications. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery. Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated leadership by making improvements to work processes and helping to train others.
Motivated and encouraged team members to communicate more openly and constructively with each other.
October 2005 to August 2006
Army Baghdad,, Iraq
Military Police Officer
Generally, their principal duty is to maintain law and order, prevent and investigate crime within the army, and operate confinement facilities. They also engage in combat as infantry when required.
November 2004 to August 2005
Army Hotsprings, AR
Communications Specialist
To provide Active Army and Reserve Component personnel with the basic skills and knowledge that are required to become a Multichannel Transmission System Operator-Maintainer at Echelon Corps Below (ECB). In addition, the student will be provided with the skill, and knowledge necessary to install and operate Mobile Subscriber Equipment (MSE) Line-of-Sight
(LOS) equipment; to troubleshoot and maintain the LOS shelters at unit level and install, operate, and troubleshoot a LOS link. The student will be given the training needed to install MSE antenna/masts and will participate in the System Training Exercise (STX). Acquire skills and knowledge to become Multichannel Transmission Systems Operator-Maintainer at ECB or EAC. As well as, installation, operation, and maintenance of RAU. Installation, operation, troubleshooting and unit level maintenance of DGM Line-of-Sight equipment, shelters, links, antennas and to attend training at STX.
October 1999 to November 2004
Army Reserve Hotsprings, AR
Unit Supply Specialist
Managed supply requests, movements and preservation of group supplies. Performed inventory counts every [Timeframe] to document all unit equipment. Prepared section documentation for all supply- and equipment-related activities. Supervised automated tracking program for unit supplies. Kept work areas clean, neat and organized for optimal productivity and worker safety. Read orders to obtain item numbers and located merchandise in bins or on shelves. Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
August 2001 to August 2003
Accenture Hotsprings, AR
Customer Service Representative Sprint
D-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues. Education and Training
May 1997 Akadelphia High Arkadelphia, AR
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