Customer Service Support

BALVINDER SHARMA

****, ****** ********, *********** – ON – L4T 3B1

****************@*****.*** Mobile – 416-***-****

OBJECTIVE

Seeking a position in Marketing/Sales Support/Customer Service where my skills and experience will make an immediate contribution to your organization’s goals & objectives.

SUMMARY OF SKILLS

Rich experience providing Marketing/Sales Support & Customer Service.

Proven ability to work independently with minimal supervision as well as in a team.

Ability to thrive and quickly change in a high paced team environment with high work ethics.

Highly adaptable and on going to every situation with high work ethics

Demonstrated strong Administrative, planning, organizational and problem solving abilities.

Self disciplined, Punctual, dependable, and reliable;

Highly organised with time management and prioritization skills

Effective communication skills to exchange information in a concise and logical manner.

Strong Interpersonal skills & Team Player with flexibility to work different shifts.

Have strong project management and analytical skills.

Expertise in use of MS Word, Excel, PowerPoint, Outlook & Internet.

Result oriented and prioritizing multiple tasks in a fast-paced team environment

EMPLOYMENT HISTORY

CHUBB/Counterforce,Toronto Customer Service Aug-19 – Till Date.

Responsibilities – Processing Alarms as per customer’s instructions, Answering customers’ calls/queries, Updating customer data accurately and efficiently; Providing dependable and reliable customer service by addressing queries and grievances via phone & email and resolving them to gain high customer satisfaction; Coordinating with other departments as per the customer's requirements and specifications.

Jenters Consulting Pvt.Ltd-India Chief Consultant (Marketing) May-09 – Dec-18

CHUBB –Toronto CSR / Data Specialist Aug-06 - Apr-09

Performance Sales Inc.,Toronto. Marketing Coordinator Mar-06 - Jul-06

Jenters Consulting Pvt.Ltd., India Sr. Consultant (Marketing) 2000 – 2005

P G F Limited - India General Manager - Operations 1997 – 1999

Mohan Meakin Ltd.-India Sr. Manager – Sales 1995 – 1996

Eternit Everest Ltd.-India Manager – Customer Services 1993 – 1994

Shriram Refrigerations Asstt. Manager – Marketing 1990 - 1992

RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

Administrative & Professional Qualifications

Rich experience providing administrative support to Senior Management;

Preparing MIS Reports, summarising complex data, drafting correspondence and reports, Presentations, Chart and Tables to support Management decisions.

Deliverying Presentations, building perceptions and achieving desired results.

Preparing Invoices, Credit Control, Payment follow-up and managing Warehouse.

Experience working with confidential materials/information.

Strong analytical and problem solving skills with basic accounting and financial skills.

Excellent organiztional and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision.

Ability to implement effective administrative work procedures and maintain an organized office in a fast paced environment.

Conducting Training Programs.

BALVINDER SHARMA

****************@*****.***

Marketing, Sales and Operation Skills

Formulated and implemented effective Marketing and Sales strategies in respect of Product Development, Product Positioning, Pricing Policies, Credit Control, Distribution Channel, Sales Promotion Tools, Advertising and Publicity, Branding, Commission structure, Setting Targets & Budgets, Customer Service, Gathering Market information and analyzing them.

Having rich experience in Multi Level Marketing for organization having more than 150 Branches, 1,000+ Employees, more than 2 Million Field Agents and a business of more than $800 Million(Rs.4,000 Cr.)

Directed overall functions of the company including handling Production Planning, Warehouse functions and meeting objectives by reaching work and cost standards.

Oriented, trained, assigned, scheduled, coached and motivated more than 200 employees.

Set targets and approved budgets for branch operations.

Customer Service and Coordination skills

Headed Customer Support Department and handled more than 50 Key Customers.

Introduced ‘Customer Support Campaign’ and added more than 75 new Key Customers through developing Company’s credibility.

Executed orders and arranged dispatches of 60-80 Trucks/day timely and efficiently.

Coordinated with customers and handled queries and complaints regarding Deliveries, Pending Orders, Quality, Rejection, Sales Tax matters, Discounts etc.

Maintained close co-ordination between head office, branches, marketing and Production and reduced inventory by almost 50%, totaling $50 Million and increased sales by 200% through effective Coordination, efficient production planning and prompt dispatches.

Recovered more than $40 Million bad debts by effective credit control & payment follow-ups.

Gathered, organized and analyzed market data for reports and projects as required.

EDUCATION AND PROFESSIONAL DEVELOPMENT

2 Yr PG Diploma in Business Management (Equivalent to MBA)

1 Yr PG Diploma in Marketing & Sales Management

1 Yr PG Diploma in International Trade (Export/Import) Management

2 Yr Master Degree in Commerce specialization in Business Admin.

3 Yr Graduate Degree in Commerce

11 Yr Higher Secondary School Education)

Customer Support Management by Team Productivity

Blue Print for Success by Qualified Learning Systems Inc., USA

LANGUAGES KNOWN

English, Hindi & Punjabi (Read, Write & Speak), Urdu (Speak & Understand)

Own valid Canadian ‘G’ Driving License - References Available Upon Request

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