Manager Assistant Service Representative
Resume:
ALETHIA JOHNSON
**** ****** *****, ********* **
Email: *******.*******@*****.***
Position: Housing Choice Voucher S8 Recertification Specialist
EXPERIENCE
AUGUST 2020- PRESENT
PROPERTY CLERK, AUGUSTA HOUSING AUTHORITY
Maintain contact with Occupancy and Maintenance to ensure we lease up in a timely manner.
Showings of vacant units
Prepared resident files and made necessary arrangements prior to resident occupancy
Post required notices and perform accounting and computer documentation preparation
Counsel families on non-payment of rent and or other charges but not limited to the lease
Receive and solve complaints concerning housing management
Perform Annual Certification and inspections
Perform income check through EIV and Work Number
Perform retro’s if income was not reported
AUGUST 2019-AUGUST 2020
PUBLIC HOUSING APP. SPECIALIST I, AUGUSTA HOUSING AUTHORITY
Receive applications
Conduct interviews
Review applications of prospective tenants for public housing and tax credit properties
Assist applicants in the completion of forms and identification of required documents
Verified information submitted, compute applicant income, deductions, and complete required forms
Communicate with applicants in reference to availability of units.
January 2018-August 2019
Section 8 Applicant Specialist, Augusta Housing Authority
Receive applications
Conduct interviews
Review applications for prospective tenants for Section 8 Vouchers based on determination of eligibility
Approve or deny applicant application based on HUD guidelines
Handle inquires from applicants concerning the application process
October 2017-January 2018
Section 8 Applicant Specialist (Temp), Accu Staffing
Receive applications
Conduct interviews
Review applications of perspective tenants
Verify information received from applicants
Calculate income and deductions
Make offers based on qualification
February 2017-October 2017
Environmental Service Technician, Fort Gordon Eisenhower Army Medical Center
Maintain patient room, doctor offices, hallways, and other assigned areas of the hospital.
Performed terminal cleaning for patient rooms and prepare rooms for patients.
Mop, sweep, wipe down, and scrub hospital rooms.
January 2016-February 2017
Environmental Services, Augusta University
Cleaned teacher offices, bathrooms, dust furniture, gather and dispose of trash and waste materials using specific bags or containers.
Assist with other cleaning duties as assigned.
April 2015-November 2015
Customer Call Center, Purpleheart Foundation
Handled customer inquires both telephonically and by email,
Researched required information using available resources
Manage and resolve customer complaints
Provided customers with the product and service information
Processed orders and input applicant data
January 2015-April 2015
Finance Manager Assistant (Temp) JD Byrider
Worked closely with the Finance Manager to ensure smooth operations of all finance matters.
Support the finance manager by inputting dates and purchase ledgers
Matched invoices to statements and purchase orders to invoices
Planned, organized, and managed own workload to ensure contribution to the company’s monthly financial reporting process
Closed on car loans
February 2013- January 2015
Night Auditor-Housekeeping-Breakfast Attendant, Baymont Inn and Suites
Post room charges, and taxes to guest balances
Verified all account posting and balances
Monitored the current status of coupons, discounts, and other promotional programs
Tracked room revenues, occupancy percentages, and other front office statics
Prepared a summary of cash, check, and credit card activities
Ran the end of day processes in property management software, audit, balance, and close accounts
September 2011- February 2013
Social Security Administrations
Health Issues
March 2010-September 2011
Customer Service Representative, Regional Finance
Provided service to customers by answering financial questions
Opened customers accounts based on credit reports
Maintained customer records by updating information
Resolved service based on problems by clarifying the customer’s complaints and determine the cause of the problem, also expedited corrections or adjustments.
Field chase due to non- payment of customers to discuss their options
April 2006-March 2010
Assisted Manager, Title Max/Title Max
Processed applications
Received payments
Inspected vehicles
Verified check accounts for check advance loan
Acted as liaison between borrower, underwriter, and loan originator and lender.
Balanced currency, coin, and checks in cash drawer and the end of the shift.
March 2002-April 2006
Section 8 Voucher Coordinator, SC Regional Housing Authority #3
Implemented the complete admission and leasing cycle under the HA Section 8 Voucher Program.
Assimilate and enter data into the computer system.
Explained responsibilities to qualified applicants.
Performed a variety of tasks related to Section 8 leasing cycle, income adjustments, rent calculations, and maintained the Section 8 waiting list
May 1997- February 2002
Fin Press Operator and Assembly, Excel Comfort System
Operated machines that made coils for A/C units
Produced shipping labels for the shipment of the product
Performed quality control coils, assured coils were not damaged in any way
January 1995-May 1997
Cashier/Photo Center, Wal-Mart
Customer Service
Operate cash registers
Price checked items
Zoned merchandise
Assisted customers with printing photos and everything pertaining to photos
February 1993-January 1995
Assembly Worker, Sara Lee Sock Company
Worked on a production line
Seamed toes of socks
Inspect, bag, and box packages of socks.
Produced labels for shipping products
EDUCATION
SEPTEMBER 1993,
GED, Barnwell High School
AUGUST 2004
COMPUTER TECHNOLOGY, DENMARK TECHNICAL COLLEGE
2-year Associates Degree
SKILLS
2018 & 2018-NAHRO, SC Regional Housing #3, Augusta Housing Authority
Certified Specialist of Occupancy
2018-NAHRO, SC Regional Housing #3, Augusta Housing Authority
Certified Specialist for Eligibility and Calculation
2019-GA Associates for Realtors
Avoiding Fair Housing Pitfalls and Fair Housing is Not an Option
REFERENCE
DEBRA YOUNG 803-***-****
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