Customer Service Telesales

RUSTAN ASUNCION

Email: ******@*****.***

Mobile: 949-***-****

Fountain Valley CA 92708

https://www.linkedin.com/in/rustan-asuncion-8761ba17a/ SUMMARY

Enthusiastic and driven post graduate student with over 12 years of sales, business development and account management experience in the retail and corporate industry and over 4 years of customer service experience. A professional who’s curious and enjoys learning new skills and quickly adapts to organizational changes seeking for new opportunities in a highly motivated and diverse company. I will strive to contribute positively to the organizational goals while attaining valuable industry experience. Skills

Proven ability to achieve sales quotas/targets

Excellent communication and presentation skills

Outstanding problem-solving skills which help me determine the best resolution for clients Strong telephone etiquette and customer service skills Excellent command of word office, Outlook and CRM’s (eg Saleforce) Interpersonal skills that influence my positive relationship with colleagues and clients Customer service skills makes me handle difficult customer and situations with tact and ease Outstanding leadership skills which make me a good team player and a mentor. Bi-lingual, can speak Tagalog and English

WORK EXPERIENCES

OLN INC

Territory Sales Manager

June 2022 – Present

Outside sales and direct marketing to business clients (B2B) focusing on acquisition and retention for one of the largest telecom companies in the US

Prospect, contact potential customers and create sales materials of the solutions to present to drive company revenue

Consistently hitting 50 door and meeting average 8 decision makers daily for presentation Resolve customer inquiries and complaints

Hitting required weekly KPI and was promoted to leadership after 6 weeks in the field OPENTRONS LABWORKS

Accesioner

January 2022- April 2022

Responsible for handling and processing incoming laboratory specimens Receive, verify and prepare specimens for laboratory testing Assist technologist and technicians in everyday operations Tasked to properly store or discard specimens

TAXRISE INC

Document Specialist

November 2021- January 2022

• Serves as main point of contact between clients and tax professionals

• Collects outstanding documents required to work on client’s cases for tax investigation and resolution

• Maintain correspondences with clients and proper notes in CRM to track progress of cases

• Managed inbound and outbound calls, around 80-100 calls/day, to update clients on matters relating to tax investigation or status of their tax cases before filing with IRS.

• I filled the gap between tax professionals, case managers and clients so time can be better managed. With the service I provided, tax professionals and case managers worked more efficiently on their assigned cases while I follow up on clients on documentations and made sure they are submitting correctly.

HSBC SINGAPORE LTD

UNIVERSAL BANKING AMBASSADOR

October 2019- September 2021

• Performed new client acquisition for diverse retail banking products which included Current & Savings account (CASA), Loans, Credit card and General Insurance

• Handled business development across different customer segmentation (Personal to Premier preposition)

• Identified wealth, protection, and home loan needs for referral to wealth and mortgage specialists

• Consistently maintained quarterly positioning of HSBC ‘Shining Star’ (top 10% of overall cohort) and Rising Star (top 20% of overall cohort)

• Assisted walk-in customers (face-to-face) which accounted 60% of my portfolio and have done 40/day outbound calls as supplement to hit sales targets.

• Performed account opening/on-boarding customers at least 70 accounts every month, KYC and AML as part of regulatory compliance

HSBC SINGAPORE LTD

ADVANCE MANAGER

September 2016 – October 2019

• Counseled clients on banking products and services (Credit Card, Personal Loan, Savings/Deposits and General Insurance) to meet their financial needs

• Specifically handled business development for the bank’s Mid-tier preposition (Advance Preposition)

• Exceeded quarterly sales target against the required KPI’s and awarded HSBC Shining Star for 3 consecutive quarter in 2017 in re cognition of my performance against my peers.

• Proactively driven referrals to both Premier and wealth colleagues

• Ensured all operational transactions are executed accurately, and/or with minimum error, in strict compliance with audit and statutory guidelines

HSBC Singapore Ltd

Customer Acquisition Executive (Personal Installment Loan) May 2010 – August 2016

• Performed account acquisition for Personal Installment Loan, balance transfer and debt consolidation facility

• End-to-end sales process (includes calling, data processing, cross-selling other bank’s products, monitoring submitted applications and post sales call)

• Heavy sales c all environment, managed to do minimum of 100 calls/day either a response to inbound enquiries or outbound sales call

• Consistently achieved monthly and yearly target.

• Managed client’s expectations by providing the best service to keep their loyalty with the bank. Teleperformance Singapore

Campaign Executive/ Telesales Consultant

January 2008- April 2010

• Participated in telesales and marketing briefs.

• Have hit expected goals and objectives (sales quotas)

• Maintained accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up.

• Able to deliver a high level of service and customer satisfaction. EDUCATIONAL BACKGROUND

Master’s Degree: Master’s in Business Administration Concentration in Financial Management

(Expected completion date October 2023)

Westcliff University

Bachelor’s Degree: BA Mass Communication

(Major in Journalism Minor in Broadcasting)

University of the Philippines

June 2001- April 2005

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