Annie Harvey
**** ********* ** ***.**** Houston, TX 77071 C: 281-***-**** Email: ***************@*****.***
Professional Overview
Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
SKILLS
Microsoft Office SAP
Data entry Windows
Multi line phones Typing speed 35-50 wpm
Experience
United Behavioral Health Houston, TX. 11/2003 – 12/2018
Sr Relationship Specialist
Communicates claims status, payment or non-payment information related to claim in question by the customer
Informs and assists callers with the claims appeals process, if necessary
Answer customer service lines promptly and professionally and maintain at least a 95% response time
Demonstrates excellent customer service by determining the reason for the call resolve concerns and/or explain action to be taken within the expected time line for resolution
Kelly Temporary Services - Iron Mountain Records Management Houston, TX. 2/2003 - 5/2003
Data Entry
Enter data from various source documents into the computer system for storage, processing and data management purposes. Main Job Tasks,
Duties and Responsibilities. prepare, compile and sort documents for data entry. check source documents for accuracy. verify data and correct data where necessary.
Shell Oil Company - Houston, TX. 4/1973 – 11/2001
Land Records Assistant
Processed invoices for payment, data entry into ARIS system, records management assistance, department timekeeping records, and provide customer service on ARIS training
Check request preparation for land rental payments, and maintain sight draft books for authorization
Assign contract personnel invoices, microfilming activities, record legal documents in public records, filming incoming, outgoing correspondence files
Education Qualification
Atlantic School Englewood, CA
Arline personnel Training