Office Assistant Customer Service

Jill Kaczmarek

***********@*****.*** cell: 530-***-****

linkedin.com/in/jill-watson-63983b50/

Statement I have management and customer service experience in hospitality, dining and retail environments. I am looking for full time experience in a new setting to enhance my skills. Education B.A. in Foreign Languages

Southern Methodist University, Dallas, Texas

Diploma with Honors

Airport High School, West Columbia, South Carolina 1997

1993

Skills ● 10+ Years Administrative/Office Assistant experience

● Various: Training, scheduling, managing projects, customer service

● MS Office, Photoshop, databases, Quickbooks, correspondence, and operating machinery Experience Night Audit Supervisor

JW Marriott Desert Ridge, Phoenix, Arizona

Perform end of day tasks, train new associates, provide feedback to desk agents. Make decisions in challenging situations. Provide support to other overnight departments when necessary.

Night Auditor

JW Marriott Desert Ridge, Phoenix, Arizona

Complete end of day checklists, check in guests, answer calls regarding upcoming or previous stays at the hotel. Provide information, fulfill guest requests and create memorable experiences.

Online Chat Agent (CSR) for KinderCare

FCR (First Call Response), Coos Bay, Oregon

Provided inquiring families with information about our nationwide facilities. Contacted facilities to confirm accurate information and schedule visits. Complied with all center policies and client specifications: accuracy of information, grammar and punctuation guidelines, tone of conversation within guest chats. 2018-

Present

2017-2018

2015-2017

Marketing and Office Manager

Dragonfly Renovation, Highland, Indiana

Created new marketing materials including a new website & managing social media outlets. Performed office duties. Kept client database and filing up to date. Worked in Quickbooks with AP/AR. Created invoices and correspondence. 2014-2015

Prior Job

Experiences Assistant/Special Projects - SBC (PT), Highland, Indiana Assistant to Director - Louisiana Baptist Convention (PT), Alexandria, Louisiana Marketing-Special Projects - Crozier & Henderson Productions (FT), Dallas, Texas 2010-2014

2009-2010

2002-2005

References Additional References Available Upon Request Julie Vernengo 219-***-**** Ric or Arlene Ruiz 219-***-**** Season Thompson 541-***-****

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