Crisis Counselor Customer Service
Resume:
Kenneth D. Quinn
Cordova, TN 38018
**************@*****.***
EDUCATION
Northcentral University, Prescott Valley, AZ
Pursuing Doctorate of Education in Educational Leadership
Cambridge College, Cambridge, MA (Regional Memphis Campus)
Master of Arts in Education; June 2012
LeMoyne-Owen College, Memphis, TN
Bachelor of Arts in Social Science, concentration in Sociology and Psychology; May, 2006
Teacher Certificate, Special Education, May, 2009
EXPERIENCE
Response to Intervention and Data Coordinator, Granville T. Woods Academy, Memphis, TN
July 2021 – Present
Preform ongoing assessments of student progress and academic growth in a K-8 setting
Identify students to response to intervention for fall, winter, and spring benchmarks
Create appropriate support material to assist each student in meeting state goals
Communicate and deliver student, teacher, and parent tabulated data for academic growth
Intervene and provide appropriated information to students in RTI
Create growth maps to assist students in being successful academically
Create academic support intervention ensure appropriate and timely growth
Educational & Behavioral Assessor, Vivant Behavioral Health, Tuskegee, AL
June 2019-July 2021
Assisted the Director of Education in planning new and appropriate curriculum implementation
Assisted educators and special educator with best practices in technology and baseline assessments creation
Trained teachers and staff on working with students with emotional disturbances
Provided data and metrics to assist the Campus Director in data driven decision making
Created positive behavioral support (PBS) models for educators and staff
Recommended restructure for specific areas and programs within the facility
Created reports for the superintendent and home office personal to ensure record fidelity among facilities
Implemented new education protocols to assist youth in appropriate school placements
Educator, Granville T. Woods Academy, Memphis, TN
July 2017 – June 2019
Assists special educators in planning individual education plans and meetings
Assists general education teachers with understanding at-a-glance reports
Prepared reports for student response to intervention
Taught students fundamentals of reading, letter sounds, phoneme segmenting, word reading, and passage reading fluency
Presented professional development on universal design for learning to general and special educators
Implemented open education resources as a tool for student success
Recommended appropriate accommodations and modification exceptional populations
Interim Dean of Students, LeMoyne-Owen College, Memphis, TN
February 2016 – June 2017
Provided direction to offices within the Student Affairs Division
Provided support to faculty and staff regarding student conduct
Addressed student concerns and grievances across areas in Student Affairs
Referred and assisted students to appropriate services and agencies
Promote training to areas and offices that promote student development and leadership theories, highlights diversity, and inclusion
Monitored and supervised directors of counseling, housings, honors program, freshmen seminar, disability services, and career services
Moving Forward Activity Coordinator, LeMoyne-Owen College, Memphis, TN
November 2013 – February 2016
Provided academic support for STEM students, personal/educational counseling, campus referrals for support programs, as well as facilitate communication between the program director, faculty, research mentors and students
Responsible for the recruitment of high school students interested in STEM majors
Organized activities as designed for the HBCU-UP project: tutorial sessions, GRE sessions and summer programs
Designed/implemented individual and group sessions for participants
Supervised students’ performance; collected/maintained data on student performance
Provided academic support and intervention for students as needed
Tracked, mentored, and assisted students’ in completing applications to graduate programs; ensuring timely submissions
Freshman Seminar Instructor, LeMoyne-Owen College, Memphis, TN
August 2012 – June 2017
Provided high quality instruction to students of multiple backgrounds and levels
Assisted students with identifying learning styles and best practices involved with reaching academic goals
Assisted with student advisement, accommodations, and transitions
MSEIP Achievement Counselor, LeMoyne-Owen College, Memphis, TN
August 2012 – November 2013
Was responsible for multiple tasks: counseling, academic support, referrals, and tracking MSEIP/STEM major students
Monitored academic performance, participation in personal counseling and clerical functions
Assisted with graduate school applications, GRE and PRAXIS preparation sessions, summer internships, and intensive summer academic programs
Achieved higher retention and graduation rates for at risk math science majors
Upward Bound Counselor (TRiO), LeMoyne-Owen College, Memphis, TN
August 2011 – August 2012
Responsibilities included for ensuring high quality customer service to students, parents, target schools personnel and the campus community
Met the needs of program participants by providing counseling assistance regarding their personal, academic, social, financial and career development
Suggested remedial and corrective actions and assisted participants in making better adjustments including the strategic planning of life goals
Investigated reports of misconduct and assist in attempts to resolve or eliminate causes of conflict
Senior Teacher Counselor-Supervisor, Youth Villages, Bartlett, TN
June 2006 – August 2012
Supervised pre-adolescent youth in a residential and school setting
Taught life skills, academics, and substituted in the on campus school
Counseled and deescalated students when off task
Utilized Verbal De-escalation Model to help students meet behavioral goals
Performed therapeutic holds and documented critical incident reports
Resource Special Education Teacher, Memphis City Schools, Memphis, TN
August 2009 – June 2011
Provided an educational environment where students had the opportunity to bolster their intellectual, social, emotional, and educational growth
Organized and implemented quality instruction that was research based and differentiated
Completed yearly individual education plans and assisted regular educators with making appropriate accommodations
CONSULTING
Alliance Health Services, Crisis Counselor
GEM Property Management, Site Coordinator
Embassy Suites by Hilton, Auditor
AWARDS/RECOGNITIONS
Teacher of Month Grandview Heights Elementary
Kingsbury Middle School Winning Writers
Upward Bound Teen Challenge
Youth Villages Piano Recital
Youth Villages Garden Project
LeMoyne Owen College Ambassador
Who’s Who High School - B.T. Washington
Alabama All-State Choral
CERTIFICATIONS/TRAINING
Non- Violent Crisis Prevention Intervention
COMPUTER SKILLS
Software
Skill Level
MS Office/Outlook
High
Blackboard
High
Blumen
High
Banner
Medium
SPSS
Medium
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