JANET D.

NEELY

adsmps@r.postjobfree.com

601-***-****

Meridian, MS 39307

Client-focused Registered Client Service Advocate offering 10+ years of experience managing key accounts to deliver superior customer service. Proficient in Microsoft, Excel and Access. Expertise in providing client support, maintaining files, records, and preparing quantitative, comparative performance evaluations. Committed to collaborating with associates and management to achieve business objectives. PROFESSIONAL SUMMARY

Health Solutions LLC - Appointment Setter

Meridian, MS • 09/2020 - Current

Janet Day Care - Child care

Meridian, MS • 08/2012 - 06/2020

WORK HISTORY

Acted as first point of contact and set appointments for prospective clients.

•

Scheduled and confirmed appointments and meetings for senior management team.

•

Answered phone calls and answered questions from

potential customers.

•

Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.

•

Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

•

Promoted increased sales through outgoing calls

demonstrating excellent product knowledge.

•

Created daily schedule and centers for playtime,

mealtime, circle-time, naptime, crafts and other

activities

•

Provided the structure, consistency, socialization and warm environment children need to excel

•

Implemented preschool curriculum and learning stations modeled after standards set to advance kindergarten- readiness.

•

• Built solid and trusting rapport with children and SKILLS

• Medical Transcription

• Accounting

• Medical Terminology

• ICD-9-CM Coding

• CPT Coding

Medical Information

Management

•

Calm and Professional

Under Pressure

•

Verbal and Written

Communication

•

• Detail-Oriented

Multitasking and

Prioritization

•

• Proactive self-starter

Call Volume and Quality

Metrics

•

Meridian High School

Meridian, MS • 05/1987

High School Diploma

Meridian Community College

Meridian, MS • 05/2012

EDUCATION

Associate of Applied

Science: Medical Office

Terminology

Preferred Care Partners - Customer Service

Representative

Meridian, MS • 08/2009 - 05/2011

SILVER CARE - Customer Service Representative

Meridian, MS • 07/2005 - 02/2009

Save Rite - Customer Service Associate

Meridian, MS • 08/1995 - 10/2002

families, fostering trust and communication to meet case needs.

Maintain a high-volume workload within a fast-paced environment

•

Assisted an average of 40+ clients per day and

consistently met performance benchmarks in all areas

(speed, accuracy and volume)

•

Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve

productivity

•

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•

Maintained relationships of both internal and external clients

•

Educated clients on the program Medicare Advantage and program enrollment.

•

Improved call management database efficiency by

changing and updating contact information

•

Performed quality assurance and reported

incidents/errors to Supervisor

•

Answered, screened and processed over 200 calls daily using a call management system and web-based

communications

•

Trained new employees to incorporate an efficient

screening process.

•

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•

Greeted customers and determined their specific needs by following up and generating repeat business by

encouraging customers to return

•

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Explain all details of payment method to the customers Worked flexible schedule and extra shifts to meet

business needs.

•

Worked closely with shift manager to solve problems, and handle customer concerns

•

Contact this candidate