Dwayne Carnes

Marietta, GA *****

adsmp3@r.postjobfree.com

678-***-****

Customer Service Specialist/ Trainer: Responsible for making/ taking 100-150 Inbound/ Outbound calls

per day via Telecommunications. and the Training of Multiple Call Center/ Billing and Customer Service Personnel.

Work Experience

Trainer/ Call Center Specialist

Glutality - Remote

July 2021 to September 2022

Responsible for Training/ Coaching new team members for success. Also, assisting various Diabetic patients

with receiving Diabetic meters and supplies.

Reservations Specialist

HotelPlanner - Atlanta, GA

January 2021 to July 2021

Responsible for receiving inbound calls and booking Hotel stays for various guest via telecommunications globally.

Data Entry Specialist

Bank of America - College Park, GA

August 2020 to December 2020

Responsible for keying Check Amounts, Coupons, and Supplemental Data Alphanumerically, via various

Business request from Multiple Geographical Locations. Applying Proficient Typing skills at 35-45 WPM.

Customer Service Specialist

Delta Dental - Alpharetta, GA

July 2018 to August 2020

Responsible for providing Customer Service to multiple members via Telecommunications, as well as,

Taking Payments, Claims Processing, and Account Management. Also, using Multi-Tasking between various

screens and resolving Customer's request in an efficient manner.

Billing Specialist

Benevis (Koolsmiles) - Marietta, GA

April 2010 to July 2018

Responsible for Data Entry, Verifying Patient Insurance Information, and Billing Dental Accounts via

Claims Processing.

Education

Diploma

Hughes High School - Cincinnati, OH

September 1983 to June 1987

Contact this candidate