Customer Service/ Call Center/ Data Entry Specialist
Resume:
Dwayne Carnes
Marietta, GA *****
**************@*****.***
Customer Service Specialist/ Trainer: Responsible for making/ taking 100-150 Inbound/ Outbound calls
per day via Telecommunications. and the Training of Multiple Call Center/ Billing and Customer Service Personnel.
Work Experience
Trainer/ Call Center Specialist
Glutality - Remote
July 2021 to September 2022
Responsible for Training/ Coaching new team members for success. Also, assisting various Diabetic patients
with receiving Diabetic meters and supplies.
Reservations Specialist
HotelPlanner - Atlanta, GA
January 2021 to July 2021
Responsible for receiving inbound calls and booking Hotel stays for various guest via telecommunications globally.
Data Entry Specialist
Bank of America - College Park, GA
August 2020 to December 2020
Responsible for keying Check Amounts, Coupons, and Supplemental Data Alphanumerically, via various
Business request from Multiple Geographical Locations. Applying Proficient Typing skills at 35-45 WPM.
Customer Service Specialist
Delta Dental - Alpharetta, GA
July 2018 to August 2020
Responsible for providing Customer Service to multiple members via Telecommunications, as well as,
Taking Payments, Claims Processing, and Account Management. Also, using Multi-Tasking between various
screens and resolving Customer's request in an efficient manner.
Billing Specialist
Benevis (Koolsmiles) - Marietta, GA
April 2010 to July 2018
Responsible for Data Entry, Verifying Patient Insurance Information, and Billing Dental Accounts via
Claims Processing.
Education
Diploma
Hughes High School - Cincinnati, OH
September 1983 to June 1987
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