Customer Service Package Handler
Resume:
Jennifer Baker
Cleveland, OH *****
***********@*****.***
I have recently relocated back to Cleveland ohio/ Garfield Heights area and I am very interested and ready to work and give my all to my customers and employers each and every day. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Work from home call agent
DialAmerica - Middleburg Heights, OH
March 2022 to Present
I work for the learning care group campaign which is receiving inbound call for full time pricing for the particular learning care center such as layette academy, tutor time, child time, everbrook academy, children's courtyard, creative kids, u-gro and Montessori schools and I also schedule tour for the potential parent to have a walk around and view the center as well as meet with the director of the center and start the enrollment process.
Shift Supervisor
Kfc - Orlando, FL
January 2022 to March 2022
Assistant the manager help my team on my shift get good quality food out fresh and hot Package Handler
FedEx Ground - Orlando, FL
January 2022 to January 2022
Package handler of oversize packages
Sales Associate/Cashier
Gate Gas Station - Charlotte, NC
June 2021 to November 2021
Make sure that the customer have exceptional service handle fuel pump service service the customer at the cash register with their lottery tobacco products snacks Customer Service Representative/Assistant Manager
Circle K - Charlotte, NC
January 2017 to May 2021
Give exceptional customer service cashiering to customers and daily operations of the store money management assistant manager
Hospital garage attendant
Standard parking/ University hospital - Cleveland, OH November 2016 to December 2017
Make sure the visitor and employees of the hospital had a parking pass or giving out an all day parking ticket for visitor
Cashier/Customer Service
Walmart SuperCenter - South Euclid, OH
July 2016 to December 2016
I greet the customer service with a friendly smile and assist with anything the customer needs help with and I also say the tone and mood for the customer with a friendly voice and smile Customer Service
Forman Mills - Cleveland, OH
August 2015 to July 2016
Customer service desk layaway answering the phone security tagging the new merchandise fitting room attendant
Cashier
Target - Cleveland, OH
November 2014 to December 2014
Work as a cashier and fitting room attendant and customer service desk answering the store phone Private Daycare Provider
Little Angels Daycare - Cleveland, OH
September 2010 to June 2011
Took care of an elderly couple and they disabled grandchild meal preparation bathing laundry Overnight Stocker
Walmart SuperCenter - Parma, OH
November 2010 to December 2010
Stock shelves processed freight cashier
Customer Service
Target - Bedford, OH
November 2007 to May 2009
Front end supervisor customer service desk cash handling fitting room attendant phone operator pricing team
Cashier/Customer Service
Sam's Club - Cleveland, OH
November 2000 to December 2000
Cashier sales associate
Customer Service
Giant Eagle, Inc. - Maple Heights, OH
November 1998 to August 2000
Cashier for a week then customer service booth then front end supervisor to the back office counting money and handling paperwork
Education
High School Diploma
John F. Kennedy High School
Skills
• Phone operator (3 years)
• Customer Service (10+ years)
• Crew Member (3 years)
• Food Service (3 years)
• CSR (2 years)
• Customer Care (10+ years)
• Call Center (Less than 1 year)
• Call Center (Less than 1 year)
• Upselling (10+ years)
• Front Desk (10+ years)
• Customer Support (Less than 1 year)
• Computer Literacy (10+ years)
• Hotel Experience (Less than 1 year)
• Assistant Manager Experience (4 years)
• Merchandising (1 year)
• POS (10+ years)
• Assistant Manager Experience (4 years)
• Cash Handling (10+ years)
• English (10+ years)
• Merchandising (1 year)
• POS (10+ years)
• Phone Etiquette (10+ years)
• Serving Experience (10+ years)
• Typing (10+ years)
• Clerical Experience (10+ years)
• Kitchen Experience (3 years)
• Data Entry (Less than 1 year)
• Store Management Experience (4 years)
• Administrative Experience (10+ years)
• Sales (10+ years)
• Office Administration (10+ years)
• Microsoft Word (10+ years)
• Communication Skills (10+ years)
• Food Preparation (4 years)
• Office Management (10+ years)
• Organizational Skills (10+ years)
• Time Management (10+ years)
• Computer Skills (10+ years)
• Retail Sales (5 years)
• Microsoft PowerpointPayroll (1 year)
• Retail Management (4 years)
• Pricing (4 years)
• Meal Preparation (2 years)
• Senior Care (1 year)
• Laundry (1 year)
• Cooking (10+ years)
• Payroll (4 years)
• Home Care (1 year)
• Caregiving (10+ years)
• Shift Management (3 years)
Certifications and Licenses
Food Handler Certification
Assessments
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Night Auditor (Hotel) — Familiar
October 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call Center Customer Service — Completed
July 2020
Applying customer service skills in a call center setting. Full results: Completed
Cashier skills — Familiar
September 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Completed
December 2020
Identifying and resolving common customer issues
Full results: Completed
Sales skills — Completed
June 2021
Influencing and negotiating with customers
Full results: Completed
Customer service fit — Highly Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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