Customer Service Assistant Manager
Resume:
New York School of Interior Design
B.F.A. Interior Design
Honors
Class of 2020
EDUCATION
E *************@*****.***
L Pittsburgh, PA
*Willing to relocate
CONTACT
Document Management
Office Equipment
Time & Billing
Research
Order Processing
Typing
Appointment Setting
SKILLS
WORK EXPERIENCE
TESSA GIROUARD
4/20 - 1/21 AJ Fine Associates
Assistant Manager
Personally demonstrates high level of customer service and engagement, sets tone and expectations for team.
Directs team in the visual merchandising of sales floor. Properly processes all register functions and ensures they are correctly followed in store. Identifies problems and opportunities and discusses them with General Manager. A background in all Microsoft Office programs including Word, Excel, PowerPoint and Outlook. 10/19 - 4/20 HUB-Robeson Center
Customer Service
Deal directly with customers, employees and directors by telephone, electronically and face to face. Able to adapt to changes and willing to learn whatever requirements necessary for efficient operations.
Plan ahead to prepare for any potential issues, anticipate and prep for future tasks. Ability to work and communicate with diverse audiences in a professional and courteous manner. Well organized, attention to detail and the ability to multitask. 2/21 - 7/21 Chipotle Mexican Grill
General Manger
Effectively coordinate activities between the back and front house to deliver a superior experience. Serve as the primary point of contact for the employees and customers for any service issue. Thorough knowledge of setup, operation, breakdown and cleaning of all kitchen equipment, including proper handling of chemicals used for cleaning.
Performs interviews and assists with the selection process of new Team Members. Participates in performance reviews and disciplinary coaching of hourly Team Members. WORK EXPERIENCE
8/17-3/18 Double Wide
Key Holder
Positively represent brand with a ready and willingness to help customers. Ability to perform manual labor including, lifting supplies and materials up to 50 lbs. Stress tolerance and the ability to maintain satisfactory work standards under pressure In-depth product knowledge including proactive learning and selling of new items. 7/15-8/17 Croxley's Ale House
Key Holder
Ensures that all operating standards and quality improvement measures are implemented on a daily basis. Regularly evaluated restaurant procedures and policies to achieve efficient and effective operations. Strictly implemented store guidelines on food handling, sanitation and cleanliness of all premises. Worked with the Head Chef in developing new menu items. Directly addressed all customer service issues and worked to have them resolved as soon as possible. 6/16-10/16 Barton Designworks Architecture
Assistant Design Associate
Develop and maintain accurate technical specifications for each project working closely with management. Prepare and convey sourcing and distribute concept packs for fabric, trim and products. Manage and schedule each delivery within given deadlines. Assist in routine project activities as filing, organizing or photocopying. Develop presentation boards and reports for various projects. 5/14-7/15 The Bridges
Assistant Manager
Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients. Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
Planning event details and aspects, including seating, dining and guests. Managing events and addressing potential problems that may arise. 6/11-8/13 Metro
General Manager
Analyzing market trends to determine consumer demand and potential sales volumes. Planning, choosing, and purchasing merchandise for resale purposes. Evaluating the profitability of products and suppliers. Stocking sales floor shelves and creating attractive product displays. Determining the need for and implementing product promotions, price changes, mark downs, clear outs, etc.
Contact this candidate