Top-performing retail sales associate, known for excellent service.
Resume:
PRISCILLA HERNANDEZ
**** ******* ** *********, ** 92870
*********.*.*********@*****.***
SUMMARY
Top-performing retail sales associate, known for excellent customer service and teamwork. I am seeking to leverage experience and leadership. Able to handle any stressful situation calmly with a positive resolution. Always keeping focused on getting the job done accurately and timely. QUALIFICATIONS
Ability to generate profit and loyal customers.
The drive to succeed.
Track record of over-achieving sales quota.
Solid communication and interpersonal skills.
Passion and desire to excel and be the best.
Bringing value to customers relationships.
WORK EXPERIENCE
2021-Current
Insurance Sales Agent/ Auto/Home/Watercraft
Geico
Anaheim, CA
Identify, qualify, and develop insurance opportunities and prospective clients.
Meet/exceed sale’s goals through new products, cross selling, and retention of current customers.
Obtain best coverage for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates.
Implement marketing programs and initiatives in the local market (car dealerships, local events, etc.)
Remain current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures.
Strong presentation, persuasion, and negotiation skills with the ability to close sales.
People-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
Provide in handling inbound and outbound phone calls, reports, filing, researching and gathering information.
Assist customers with general questions, receive customer payments, issue receipts, and verify balance/daily reports.
Meet and exceed sale’s goals through new product sales, cross selling, and retention of current customers.
Build and maintain relationships with community organizations and local business.
Responsible for sales administration and reporting activities. 2020-2021
Insurance Commercial Sales Agent/ Truck Insurance/Fleet Insurance
Strong Tie Insurance
Downey, CA
Assess the risks clients are facing.
Researching the various policies of insurance companies and find the best policies for your clients.
Gathering information from clients, assessing their risk profile and insurance needs.
Making sure that your client understands the extent and terms of their coverage.
Recommend the best insurance policy that addresses the identified risks.
Handling endorsements. Adding / deleting equipment and drivers.
Deliver a high level of personal attention to prospective and existing customers, personally visiting them to follow up as needed, and provide coaching management on commercial insurance policy options upon request.
Gather all of the necessary information to evaluate the commercial insurance needs against available insurance products for each client/negotiate the terms and conditions.
Remain educated on insurance coverage provisions, the overall insurance industry, regulations, and pertinent legislation to ensure customers understand their coverage terms and insurance services in the process.
Maintain a solid book of business for existing clients, and grow new business base through a range of networking and sales tactics, including cold calling and prospecting for potential customers to effectively articulate the company’s competitive advantage and new products. 2018-2020
Insurance Sales Agent/ Auto/Home/Watercraft
Auto Club of Southern California
Costa Mesa, CA
Educate customers on each type of insurance coverage and make recommendations based on their needs.
Evaluate current insurance policies and recommend additional coverage when needed.
Contacting potential clients and creating rapport by networking. cold calling, using referrals ect.
Appraising the wishes and demands of business or individual customers and selling the suitable protection plans.
Analyze clients insurance policies and suggest additions or other changes.
Match insurance policies for clients with the companies that offer the best rates and coverage.
Obtain price quotes, process applications.
Maintain regular contact with clients.
Answer questions and make changes to existing policies.
Persuade prospective clients to engage in a phone conversation and/or meeting to discus insurance products.
Customize insurance programs to suit individual clients.
Deliver approved policies to new clients and explain benefits and risk of the policy.
Fill out and submit applications, issue quotes, maintain client records and prepare reports.
Contact underwriter and submit forms to obtain binder coverage.
Explain features, advantages and disadvantages of various policies to promote sales of insurance plans.
Calculate premiums and establish payment method. Calculate cost of services, process sales/ other transactions.
Seek out new clients and develop clientele by networking to find new customers and generate list of prospective clients.
Develop marketing strategies to compete with other individual companies who sell insurance.
Explain financial information to customers.
Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
2018
Retail Sales/Mens Furnishings
Nordstrom
Brea, CA
Proving fashion expertise and suiting measurements.
Expertise on fabrics and suiting styles.
Forward-thinking approach to generating innovative ideas to drive business in store.
Willingness to jump in and help in all facets of the store business.
Ability to take on multiple tasks at once and see through to completion.
Create your own network of customers as a wardrobe consultant.
Follow up with your customers to ensure satisfaction with their purchases and advising new product.
Take responsibility and pride in keeping the store as neat and orderly as possible.
Driving sales partnering with management in coaching and developing associates in ensuring they are performing to optimum capacity at all times. 2016-2018
Retail Sales/Mens Shoes/Pacesetter
Nordstrom
Newport Beach, CA
Exceed in-store credit goals and sales goals.
Contributed to store goals for increasing sales and improving profits.
Maintaining selling floor presentations, and restocking them as needed.
Work closely with management in developing affective rules and guidelines.
Organize displays in floor presentation to attract customers.
Set weekly sales and perform daily shoe audits ensuring all products are displayed.
Multitask efficiently by making the customers needs come first.
Ability to predict stock and display issues and come up with a plan.
Resolve all customer complaints in a professional manner in accordance with company policies while prioritizing customer satisfaction. 2015 - 2016
Retail Sales/Mens Shoes/Pacesetter
Nordstrom
Costa Mesa, CA
Develop product knowledge by communicating with vendors.
Keeping the selling floor stocked with merchandise, assisting in display of merchandise.
Organizing selling floor and stock areas.
Knowledge of market dynamics and requirements.
Take initiative independent of direct supervision.
Documents sales by creating or updating customer profile records.
Assist with inventory, including receiving and stocking merchandise.
Ensuring that all customers receive excellent service through direct salesmanship.
Cultivating successful relationships with customers.
Implementing all visual merchandising standards.
Detail oriented and consistently accurate.
Solution selling techniques.
2011 - 2015
Retail Sales/Mens Shoes/Pacesetter
Nordstrom
Cerritos, CA
Expertise gained from working in different sales environments, ranging from high-end fashion.
Selling quickly and efficiently, providing excellent after sales service.
Able to assist customers in locating what they're looking for and provide excellent after-sales service.
Other than trying to selling a product, having the responsibility is to provide them courteous, professional and prompt service in whatever they need.
Persuading customers to buy a product.
Be informed of the products' specifications and information identifying customer needs and directing them to an appropriate product.
Use suggestive selling and recommend items that will appeal to their budget and needs.
Know your product inside and out.
Know the product's specifications, price, function, and how it compares to similar competing products.
Maintaining records related to sales.
Place special orders or call other stores to find desired items.
Keeping a track of all products, sale trends and market trends to be able to interact with customers better.
Inform customer of deals and promotions.
Working within established guidelines and knowledge of inventory techniques and involved in stock control/management.
Planning and organizing multiple projects simultaneously.
Provide information about care/maintenance of merchandise and delivery options.
Follow up on a customers needs and assist customers in all aspects of service fulfillment by exceeding customer service.
2010 - 2011
Retail Sales
Nordstrom Rack
Los Angeles, CA
High knowledge of product/merchandise.
Setting up displays of merchandise as well as any promotional material.
Re-ticketing and displaying of merchandise/educating the consumer of the product.
Operate cash register/process payments, returns and exchanges.
Reorganizing product.
Building a client base by exceeding customer service
Recommending product to consumers and communicating efficiently.
Stamp, mark, and tag prices on merchandise.
Monitoring and maintaining the inventory stock on the store floor by replenishing any empty shelves with new merchandise as well as arranging the inventory on the store floor. 2009 - 2010
Retail Sales/Co Manager
Cathy Jean
Downey, CA
Assist store manager with staffing, including recruitment, hiring, and scheduling, orientation, training, and managing of sales associates and the sales floor.
Monitor inventory, sales, and loss prevention.
Maintain and exceed sales, inventory, and store level goals.
Displaying both merchandise and product, as well as marketing materials and advertising campaigns, in compliance with the company's regulations.
Execute merchandise transfers, returns and/or damages.
Order supplies and inventory.
Understand and communicate company policies with sales associates.
Protect employees and customers by providing a safe and clean store environment.
Markets merchandise by studying advertising, sales promotion, and display plans.
Determining marketing strategy by reviewing operating and financial statements in sales records.
Partner with manager to interview and employ productive sales associates.
Support in promoting and maintaining a positive work environment. 2008 - 2009
Retail Sales/Assistant Manager
Bakers
Montebello, CA
Process price change in merchandise receipts, mismatch, damages, transfers, inventory.
Establish and execute sales goals.
Coach through recognition, high goal and expectations that will lead towards selling.
Ensure all companies policies and procedures are implemented.
Review reports with, implement action plan to identify deficient areas.
Identify best sellers; communicate merchandise needs senior buyers to optimize companies sales.
Observe associates daily focusing on selling behaviors; to ensure associates are providing an outstanding shopping experience to all customers.
Coach associates selling behaviors resulting in high customer engagement.
Create a positive, work environment resulting in retention of the best employees.
Recommendations on associate advancement, promotion, and termination.
Assist and coordinate associates vacation and paid time off.
Maintains results by coaching, counseling, planning, monitoring, and appraising job results. EDUCATION
2010 Cerritos College
Norwalk, CA
2008 Fashion Institute of Design and Merchandising Los Angeles, CA
2006 La Serna High
Whittier, CA
CERTIFICATIONS (LICENSES)
Insurance Sales License
License type: Personal Lines Broker-Agent
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