Representative Remote Customer Service
Resume:
Sandra Harris
*********@*****.***
OBJECTIVE:
I am seeking a company that provides career progression; that will allow me to utilize my sales experience and apply my skills to the role.
EXPERIENCE:
Inside Sales Representative Remote WestRock - Atlanta, GA August 2021 to February 2022
• Understand the business pressures effecting our customers and the relevant value of WestRock’s solutions as well as an understanding of competitor information and trends by region.
• Research new and current customer accounts and identify key players to engage through outbound calls and digital tools.
• Conduct complex issue resolution for customers (involving communication with both customer and appropriate WestRock colleagues). Some examples include pricing, delivery, quality, warehousing, logistics, new product
• Strive to achieve individual and team established metrics and goals.
• Meet targets for volume and margin with sales including cross-selling and up- selling.
• Achieve department and organization goals by accepting ownership for completing new and different requests; exploring opportunities to add value.
• Generate ideas and pro-actively work with Inside Sales Manager/Director and BU/plant teams to ensure positive customer experiences.
• Drive cross-sell and up-sell opportunities by establishing rapport and understanding customers’ unique challenges.
• Cultivate consultative interactions with customers.
• Create and deliver on margin improvement plans for customers. Digital Marketing Consultant/Sales Vivial Media LLC - Dayton, OH September 2020 to August 2021
• Contacted and created new leads to find the pain points of gaps in their business.
• Recommend and sell the solutions to expand their brand on the internet, Google, and all social media platforms.
• Worked as a hybrid digital sales rep, going on B2B calls 2 days per week out in the field, and 3 days per week making new business sales calls working remotely from home during the Covid pandemic.
• Used Salesforce to track leads, opportunities, and make calls. Work to turn leads into sales keeping track of KPI’s, digital pipeline, rate sheets, and pricing. James Avery Fine Jewelry Specialist Dillards February 2020 – September 2020
• Responsible for marketing and planning of jewelry events
• Tracking of daily sales goals comparative to last year’s sales goals.
• Responsible for social media marketing and advertising for James Avery Fine Jewelry sales and promotions
HIGHLIGHT OF SALES CAREER:
Ø Improved sales in fine jewelry by 35% since starting in the department Ø Building of relationships with companies and clientele Sales Representative United Communications November 2017– March 2020
• Selling and meeting CRM quotas and communication sales.
• Troubleshooting
• Inventory Control
Marketing Sales Coordinator Miracle Ear November 2016 – March 2019
• Responsible for booking and setting local events
• Generating new business leads; Scheduling appointments for the Field Representative to close the business deal
• Performed Business to Business and Consumer to Consumer sales
• Create strategies to prospect potential customers HIGHLIGHT OF SALES CAREER:
Ø Ranked #1 Top Sales team in the country
Ø Placed Top 3 of every sales contest with 56 franchises in Indiana and Ohio Ø Exceeded 70% goal of insurance transactions during merger to 90% within 30 days
Wedding Sales Consultant The Wedding Whisperer May 2011 - October 2016
• Develop new business leads; Conduct Sales Presentation via phone and in person
• Market business to promote services; Perform administrative duties Owner Operator Sahari Enterprises April 2007 - May 2014
• Manage the business from start to end
• Processed orders, interact with the public, oversee the daily operations
• Implemented strategies for scheduling and training
• Manage accounting
EDUCATION
James Rhodes Career Center - Received a Commercial Arts Degree South High School – Received a High School Diploma SKILLS
• Customer Service
• Sales Experience (10+ years)
• Sales Management (7 years)
• Salesforce • B2B Sales (7 years)
• Branding (3 years)
• Cold Calling (10+ years)
• Account Management (7 years)
• Relationship Management
• Outside Sales (10+ years)
• Market Research (3 years)
• Negotiation (7 years)
• Telemarketing
• Microsoft Office
• Google Analytics
• Search Engine Optimization (SEO)
• Digital Marketing
• Social Media Management
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