Patient Representative Care Advocate
Resume:
W
Joann
Werosta
********@*****.***
Roebling, NJ 08554
SUMMARY
Seasoned Patient Advocate successful at resolving conflicts, managing multiple simultaneous responsibilities and building strong relationships. Energetic and focused on patients rights and program assistance. Outgoing and collaborative professional thrives in high-volume, challenging settings. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. I am a very motivated self starter that can work independently or very comfortable in a team setting as well. I am Extremely mindful of my work and always want to be considered an asset to my team and the company I am working for over all.
SKILLS
Compassionate client care
Care plan management
Insurance practices
Organizational standards
Knowledge of state regulations
Quality program protocols
Project Management
Healthcare operations
Client documentation
Claims processing
Computer savvy
Personable nature
Proactive problem solving
EXPERIENCE
Patient Care Advocate
Roebling, NJ
Alorica / Express Scripts/ Jun 2020 to Jun 2022
Improved patient outlook and daily living through compassionate care. Maintained clean and well-organized environment for client happiness and safety. Provided knowledgeable and compassionate service in response to patient questions and concerns.
Helped patients understand care, coverage and payment responsibilities and rights. Assisted patients in selecting appropriate courses of actions and obtaining needed support.
Gathered and analyzed patient information to determine special program eligibility. Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues.
Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
Documented patient activities, problems with coverage and hospital actions. Maintained knowledge of community services and resources and referred patients to appropriate organizations.
Explained policies, procedures and services to patients. Helped protect providers and facility from legal liabilities by proactively assessing risks. Helped patients obtain health care services by setting up referrals. Owner Operator
Medford, NJ
East Coast Ink Temporary Tattoo and Henna / Apr 2013 to Mar 2020 Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Devised business and marketing plans and prepared monthly financial reports. Set pricing structures according to market analytics and emerging trends. Trained teams on specific operations, applicable procedures and techniques for each job site.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Hosted special events to boost brand awareness and increase community engagement. Managed operations budgeting, accounts payable and accounts receivable and payroll. Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies. Met with service vendors or product suppliers to facilitate delivery. Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
Interviewed, trained and supervised employees.
Operations Manager /Owner
Medford, NJ
Colonial Collectiona/ Jun 2006 to Mar 2013
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Devised business and marketing plans and prepared monthly financial reports. Led startup and creation of operational procedures and workflow planning. Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Analyzed client business needs and assisted in determining appropriate resources and strategies.
Hired and trained new department managers to increase team oversight and productivity.
Developed and implemented successful sales strategies to meet business goals. Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Managed operations budgeting, accounts payable and accounts receivable and payroll. Resolved issues quickly through meticulous research and quick decision-making. Kept up-to-date on regulatory changes affecting business operations. Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies. Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Directed implementation of strategic business plans to achieve goals and objectives. Interviewed, trained and supervised employees.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
EDUCATION AND TRAINING
High School Diploma
Northern Burlington County Regional High School Jun 1989 Columbus, NJ
Some College (No Degree): Business And Managerial Economics Burlington County Community Colleg
Pemberton, NJ
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