Customer Service Data Entry
Resume:
Maria Edwards
Virginia Beach, VA *****
**********@*****.***
Collection Agent/Customer Service with more than 10 years experience in debt collection and skip tracing. Expert listening and negotiating skills. Goal oriented bilingual individual with strong analytical and critical thinking skills.
Authorized to work in the US for any employer
Work Experience
Collections Specialist
Kinum - Virginia Beach, VA
July 2020 to Present
Collecting payments and negotiating with customer
Collections Specialist
Spring Oaks Capital, LLC - Chesapeake, VA
January 2020 to April 2020
• Responsible for contacting overdue customers and collected on historical due amount
• Initiated consumer negotiations for debt recovery through phone and mail contact
• Negotiated settlements or monthly payment allowances within specific client guidelines Timekeeper and Administrative
MSP/BAE Shipyard System - Norfolk, VA
October 2019 to January 2020
• Maintaining time sheets and accurately inputting time and attendance data into the computer
• Verify attendance, hours worked and pay adjustments while tracking overtime hours and approving compensatory time earned
• Doing administrative and clerical tasks (such as scanning or printing)
• Preparing and editing letters, reports, memos, and emails
• Microsoft Word, Excel, Outlook, Powerpoint, SharePoint
• Database management
• Calendar management
• Prioritization and problem-solving
• Customer service
P&L Collection Account Manager
Tidewater Credit Services - Virginia Beach, VA
June 2012 to October 2018
• Used skip tracing and other techniques to locate debtor
• Counseled debtors on payment options and arranged installment agreements.
• Achieved performance goals on consistent basis.
• Handled over 80/100 outbound and inbound calls daily with goal of collecting owed debt.
• Discussed options with delinquent clients in terms of proposed solutions.
• Negotiated to collect balance in full• Processed payments and contracts on accounts.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls to meet demands of busy group Processed payments and applied to customer balances
• Researched accounts and completed due diligence to resolve collection problems. Sandwich Artist/Cashier
Subway Restaurant - Norfolk Naval Station, VA
March 2012 to June 2012
Bilingual Teacher's Assistant
Building Blocks Academy - Felton, DE
September 2011 to March 2012
Sandwich Artist/Cashier
Subway Restaurant - Norfolk, VA
March 2011 to June 2011
Bilingual Teacher's Assistant
Happy Day Care - Norfolk, VA
January 2011 to February 2011
Cashier/Customer Service
AIR FORCE ARMY EXCHANGE - Dover AFB, DE
June 2010 to September 2010
Administrative Assistant/Receptionist/Customer Service Santa Lucia Insurances - El Puerto de Santa Maria, (Cadiz) Spain March 2006 to December 2008
Education
Some College in Business Administration
Allied School (Online) - Laguna Hills, CA
April 2011 to June 2012
Skills
• Bilingual -Spanish
• Computer Skills
• Collections
• Customer Service
• Operate various copiers, fax machines and other office equipment
• Cordinates and manages multiple priority and projects
• Work well under pressure
• Profit & Loss
• Negotiation
• Friendly and Personable
• Customer account management
• Spreadsheets
• Payment Processing
• Understanding of office operations
• Ability to work independently
• Administrative Experience
• Treatment plan guidance
• Handling procedures
• Understanding of Financial perfomance
• Workflow support
• Goals and Performance
• Payment collections
• Call Center experience
• Data Entry
• Microsoft Outlook
Languages
• Spanish - Expert
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