Nursing Assistant Customer Service
Resume:
Monica Champney
Austin, TX *****
****.****@*****.***
Versatile, meticulous Sales and Operations Director with 15+ years’ experience motivating others in various environments. Strengthens relationships with internal and external partners for sales growth. A strategic, results-oriented influencer with proven abilities to transform retail operations to achieve performance goals and objectives. Analytical and adaptable, focused on leading by example to improve performance.
Work Experience
Sales and Operations Director
Scrubs Boutique and More - San Antonio, TX
July 2020 to Present
● Utilize leadership and interpersonal skills to spearhead operations of 11+ national retail stores, including sourcing and hiring 25+ staff
● Oversee and train staff of 40+, seeing to it all team members fully understand corporate procedures and policies, leading to 80% fewer violations
● Identify areas for improvement to execute professional development goals and plans and promote employees from junior level to management
● Heighten company profits by $1.3 Million, an increase of 128% from prior year, through creation of marketing strategies to include social media and local outreach
● Work in collaboration with team and 3 Regional Managers to streamline product receiving, loss prevention, and merchandising processes
● Implement new customer support initiatives to reduce time to answer customer inquiries, resulting in a significant boost in customer satisfaction
● Travel nationally for real estate site selection to open and relocate retail locations, seeing to it that all site locations included leasing opportunities within budget annually Independent Contractor
It Works - Palmetto, FL
March 2018 to Present
• Coach 69+ team members to create content for Instagram, Facebook, and Tik Tok, raising social media engagement by 500%
• Make use of customer service and sales skills to exceed sales goals for 36 consecutive months
• Generated new leads through referral-based system, leading to 85% lead conversion rate Licensed Nursing Assistant
Lake Sunapee Region VNA and Hospice - New London, NH March 2016 to February 2018
● Performed daily physical check-ups with 10+ patients to assure comfort and safety to earn 100% annual performance score
● Coordinated with nursing staff to complete sensible scheduling to assure maximization of performance and productivity for patient care, seeing to it patients were tended to within 60 minutes
● Conducted regular meetings with family members to provide progress development updates, resulting in 100% additional recommendations from after-stay survey Licensed Nursing Assistant
Connecticut Valley Home Care and Hospice - New London, NH August 2014 to March 2016
● Identified and reported patient care issues and concerns to the supervising nurse and 20+ other staff members on daily and weekly basis, seeing to it that all patients were tended to in 60 minutes
● Conserved consistent and effective communication of patient priorities to all pertinent teams Prepared schedules for 30-50 patients weekly for required examinations, treatments, and hospitalizations per week, resulting in nearly perfect attendance for required and necessary appointments Dog Breeder
Owned and Operated Pritchett’s Labs - Unity, NH
June 2003 to March 2016
● Owned and operated a Labrador Retriever breeding business of 21 breeding females and 3 breeding males
● Extensive experience of 12 years in researching and learning genealogy and animal specifics; taking care for animals that will be bred, including feeding and watering them, seeking care for injury and ailments, having them vaccinated and tending to their living environment
● Skilled in observing ovulation cycles and patterns of mating; assessing and recording data regarding fertility; arranging the sale of animals or rehousing; performing procedures for newborn pups, and for organizing medical procedures such as vaccinations, deworming, and treatments of ailments
● Adept in cleaning cages, feeding, checking for health problems; selecting animals for breeding; keeping daily records of diets, weights and changes in behavior; exhibiting animals for potential customers Owner and Landlord
Rental Property Management - Claremont, NH
April 2001 to March 2016
● Managed daily operations of 5 rental properties
● Oversaw leasing, tenant relations, maintenance, and other support activities
● Managed budgets, collections, and property improvements
● Renewed leases, prepared units for new tenants as well as repaired units after tenants moved out
● Collected rents; prepared evictions, invoices, and other legal paperwork as needed
● Built strong resident relations and excellent customer service with a smile
● Responded to resident complaints, concerns and requests
● Became well versed in Tenant and Fair Housing Laws Stay at Home Mom
Home Mom - Unity, NH
January 2001 to March 2016
As needed
● Cared for 3 special needs children during summer break from school and when necessary while providing personal care and teaching, while taking Nursing classes online. Paraprofessional
Claremont Middle School - Claremont, NH
August 2013 to June 2014
● Collaborated with colleagues to develop new methods to redirect behavior for 2+ students, resulting in a decrease in aggressive behavior and maximize individual potential
● Aided Middle School teachers with supervision of 30+ children, while focusing on 2 students teaching them skills such as life-long self-care, social skills, activities to build confidence
● Provided group and individual instruction to students to improve grades Dental Assistant & Office Manager
Robert J Skinner, Jr, DDS - Claremont, NH
April 2010 to June 2012
● Supported the Dentist by preparing materials, handing instruments, and delivering treatment to patients on daily basis, resulting in outstanding customer satisfaction
● Assisted with the administration of procedures, processed X-Rays, maintained dental records, scheduled appointments, billed insurance companies, and taught dental hygiene
● Maintained consistent communication with insurance companies and dental suppliers to ensure that patients received proper treatment and that the office stayed within budget Licensed Nursing Assistant
Integrated Health Services of Claremont - Claremont, NH August 1994 to January 2001
Licensed Nursing Assistant
Cedar Hill Nursing Home - Windsor, VT
1992 to 1994
Education
High School Diploma
Stevens High School
Skills
• Leadership
• Performance Management
• Recruiting
• Onboarding
• Hiring
• Training
• Coaching
• Excel
• Standard
Operating Procedures (SOP)
• Sales
• Point of Sale (POS)
• Troubleshooting
• Presenting
• Customer Service
• IT
• Process Improvement
• People Management
• Supervision
• Mentorship
• Change Management
• Scheduling
• Needs Assessment
• Real Estate Site Selection
• Budgeting
• Talent Acquisition
• Talent Sourcing
• Inventory
Control
• Expense Control
• Merchandising
• Product Knowledge
• Product Placement
• Interpersonal Skills
• Dental Assisting
• Animal Care
• Strategic Planning
• Interviewing
• Logistics
• Property Management
• Administrative Experience
• Research
• Office Management
• Conflict Management
• Event Planning
• Sourcing
• Human Resources
• Profit & Loss
• Medical Imaging
• Quality Assurance
• Sales management
• Communication skills
• Office manager experience
Assessments
Filing & organization — Highly Proficient
July 2020
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Outside sales — Proficient
March 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Sales fit — Proficient
April 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Office manager — Expert
April 2022
Scheduling and budgeting
Full results: Expert
Administrative assistant/receptionist — Expert
May 2022
Using basic scheduling and organizational skills in an office setting Full results: Expert
Medical receptionist skills — Highly Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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