Customer Service Engagement Specialist
Resume:
M
Latasha Motley
latashamotley**@gmail.com27300 Sidney Drive #137
Euclid, OH 44132
Summary
Efficient and hardworking individual focused on quality and teamwork. Passionate about public service and community involvement, highlighted through volunteer work. Works effectively with colleagues, students, and the community to create diverse, inclusive offices and schools.
Skills
●Microsoft proficiency
●Administrative assistance
●Conflict management
●Multitasking
●Excellent customer service skills
●Customer service
●Flexible
●Decision-making
●Friendly, positive attitude
Experience
Parent Mentor / Family Engagement Specialist
Euclid, Oh
Euclid City School District/ Feb 2021 to Current
●Helping parents and guardians to understand their rights and responsibilities
●Attending Individualized Education Program (IEP) meetings and other meetings at the request of the families.
●Providing information and resources to families and schools
●Hosting information sessions, support/networking groups, or training programs for families and educators
Stay at Home Mom
Euclid, OH
Self Employed/ Aug 2017 to Feb 2021
●Performed various activities to contribute to a mentally challenged child.
Office Support (volunteer Work)
Euclid, OH
Bluestone Elementary/ Aug 2014 to Feb 2017
●Answered phone calls and directed to appropriate staff members.
Dietary Aide/Cook
Euclid, OH
Breview Manor/ Jan 1998 to Oct 2013
●Established and maintained open, collaborative relationships with the kitchen team to maximize efficiency.
●Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw items.
●Set up and performed initial prep work for food items such as soups, sauces, and salads.
●Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
●Enforced proper sanitation practices to prevent spoiling or contamination of foods.
●Trained, managed, and guided kitchen staff to improve overall performance, service quality, and productivity.
Education and Training
GED
Gerald R. Ford Job Corp Center Aug 1996
Grand Rapids, MI
I attended Grand Rapids Job Corps, where I obtained my GED.
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