Customer Service Case Manager
Resume:
Lori Renee
Hoquiam, WA *****
***********@***.***
Skilled nursing professional with more than 29 years of experience and passion for providing highest quality of behavioral and medical care. Compassionate and empathetic advocate for patients and families. Skillfully assess health status, develop diagnoses and manage care for patients with acute and chronic concerns. Experienced in structured and unstructured environments, smoothly coordinating multiple activities and competing priorities. Authorized to work in the US for any employer
Work Experience
Lpn 4
Washington State Department of Corrections - Aberdeen, WA February 2021 to Present
• Licensed Practical nurse working with incarcerated individuals.
• Extensive experience with Inpatient and Outpatient clinic settings.
• Extensive experience with pill room management.
LVN Staff Nurse
Silverado Hospice - Encino, CA
June 2020 to February 2021
• Case management, In-Home visits, pain management, wound care, interfacing with physicians, end of life family counseling.
• Maintaining company compliance with regulations.
• On- call nights and weekends.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
LVN Field Nurse
Charter Hospice - Simi Valley, CA
April 2020 to June 2020
• Responsible for assessments for possible admissions, case management.
• Routine visits for hospice patients, end of life visits, interaction with families and Physicians.
• Assisting with management of the office.
• On-call afterhours and weekends.
• Reviewed all medicines to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications.
Admissions Nurse, Case Manager, Field Nurse
COMPANION HOSPICE - Simi Valley, CA
March 2019 to April 2020
• Responsible for assessments for possible admissions, case management.
• Routine visits for hospice patients, end of life visits, interaction with families and Physicians.
• Assisting with management of the office.
• On-call afterhours and weekends.
• Worked with different disciplines to provide cohesive care to patients. Hospice Nurse
Procare Hospice - Mission Hills, CA
January 2010 to March 2019
• Case management, In-Home visits, pain management, wound care, interfacing with physicians, end of life family counseling.
• Scheduling Nurses, keeping company compliant with regulations, ordering medical supplies.
• Admissions.
• On- call afterhours and weekends.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Provided high level of quality, compassionate care to patients and caregivers during each nursing shift. Home Health Nurse Case Manager
Maxim Home health - Oxnard, CA
January 2009 to January 2010
• Provided all medical care for home-based clients.
• G-Tube and tracheotomy care, ventilator, wound care, medication education and administration.
• Emphasis on pediatric patients and patients with cognitive disabilities.
• Complex patient care.
Staff Nurse LPN
Center For Neuro Skills - Encino, CA
January 2004 to January 2010
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Responded to patient requests with appropriate clinical and personal assistance.
• Specialized in outpatient brain injury rehabilitation.
• Worked with multidisciplinary team to facilitate behavior modification and positive outcomes with sever cognitive disabilities.
• Interfaced with the client and physicians.
• Medication education.
Interim Home Health - Northridge, CA 12/200 to1/2004
• Provided all medical care for home-based clients, G.
• Tube and tracheotomy care, ventilator, wound care, medication education and administration.
• Emphasis on Pediatric patients.
• Cognitive rehabilitation.
Education
Certification
Mira Costa Community College - Oceanside, CA
September 1993
License in Nursing
Mira Costa College - Oceanside, CA
Nursing Licenses
PN
Expires: August 2023
State: WA
PN
Expires: October 2023
State: CA
Skills
• Pain Management
• Pediatrics
• Brain injury rehabilitation
• Medication Administration
• Tube Feeding
• Nursing assessments
• Electronic Medical Records: Best Practices
• Knowledge of EHR data, associated privacy regulations, and best practices for EHR use.
• Medical Terminology
• Patient-Focused Care
• First Aid
• Treating common medical emergencies.
• Verbal Communication
• Customer Focus & Orientation
• End of life education
• Ventilator
• Hospice and Palliative care
• Counseling
• Case Management
• Home Care
• Hospice care
• Memory care
• Customer service
Certifications and Licenses
LPN
BLS Certification
LVN
CPR Certification
Assessments
Patient-focused care — Proficient
June 2020
Responding to patient situations with sensitivity. Full results: Proficient
Clinical judgment — Proficient
June 2020
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Proficient
Electronic health records: Best practices — Proficient April 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Medical terminology — Highly Proficient
April 2020
Understanding and using medical terminology
Full results: Highly Proficient
First aid — Highly Proficient
April 2020
Treating common medical emergencies
Full results: Highly Proficient
Verbal communication — Highly Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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