Bilingual mental health care tech/ healthcare representative
Resume:
Kim Delgado
Lake Mary, FL
************@*****.***
Authorized to work in the US for any employer
Work Experience
Mental Health Technician
Orlando Health South Seminole Hospital - Longwood, FL August 2011 to Present
Training & Development • Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Leadership
• Assisted with patient restraint and seclusion scenarios to create safe
• Rehabilitation
environment for patient and medical personnel.
• ADLs Assistance
• Accompanied new patients to unit and recorded vital signs to establish
• Discharge Planning baseline record upon facility arrival.
• Patient Assessment • Helped patients with meals, activities of daily living (ADLs) and facility
• Excellent work ethic transfers to promote security and patient well-being.
• Customer Service • Attended therapeutic educational group meetings and supported patients
• Interpersonal Communication with guidance from RN or Charge nurse
• Critical thinking • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Multitasking abilities
• Charted on each patient daily.
• Counseled and mentored clients on substance use and life choices.
• Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
• Treated clients and families with respect and dignity.
• Assessed clients upon admission and discharge to detox; took blood draws for labs.
• Performed scheduled patient safety checks and documented results to establish patients' well-being. Sales Manager
Macys Department Store - Bay Shore, NY
March 2003 to March 2010
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Organized promotional events and interacted with community to increase sales volume.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Supervised sales team of Number people, stepping in to support employees and deliver smooth sales processes for clients.
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
• Coached employees in successful selling methods and encouraged cross- selling to drive revenue.
Bilingual Call Center Representative
Sprint PCS, Mobile Telephone Company - Maitland, FL May 1997 to March 2003
Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
• Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
• Processed orders, credits and tracked returns.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
High School Diploma
San Dimas High School - San Dimas, CA
June 1988
Skills
• SKILLS WORK HISTORY
• Mental Health Counseling
• Sales Management
• Behavioral Health
• Crisis Intervention
• Vital Signs
• Data entry
• Documentation review
• Microsoft Word
• Addiction Counseling
• Group Therapy
• Crisis Management
• Behavioral Therapy
• Conflict Management
Languages
• Spanish - Fluent
Certifications and Licenses
CPR/First Aid
Assessments
Work style: Reliability — Highly Proficient
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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