Maimonides Medical Customer Service

Morales, Theresa

*** ***** ******** ****** *** * Staten Island NY 10306 347-***-**** ************@*****.***

Objective

·To obtain a challenging position that will enable me to maximize my accounts receivable and banking experience. A dedicated individual with 20+ years of experience in retail and banking settings.

Education

Marcelino Rodriguez High School – Moca Puerto Rico- 1991 High School Diploma Obtained

Skills

·Proficient in the use of computers and essential tools and applications, type speed- 30-wpm. Excel, Word perfect., Eagle

·Highly efficient communicator, ability to interact with patients and insurance companies

·Highly self -motivated, energetic with a drive for patient satisfaction

·Ability to multitask, excellent problem solver, team builder, employee motivation skills, self -starter with strong work ethic and eagerness to learn.

·Detailed and task oriented with accurate, efficient and focused enthusiastic self-motivation that thrives for excellence

Experience

PATIENT ACCOUNT REPRESENTATIVE MAIMONIDES MEDICAL CENTER 2013-PRESENT

·Responsible for A/R follow-up for outstanding claims

·Ensured claims were all corrected thru the billing system.

·Follow-up on all Insurances aging accounts. Re-submitted insurance claims as necessary.

·Responsible for comprehensive investigation of all primary and secondary billing

·Prepared billing information by collecting, analyzing, and summarizing third party billing accounts pending, late charges and eligibility requirements

·Established validations, authorizations, and referrals for correct billing and resolution for multiple patients.

·Responsible for customer service calls and ensured all patient satisfaction

Customer Service Representative TD Banking 2009-2013

·Ensured customer service satisfaction with patience, open mindedness, and a positive attitude

·Handled or complicated or unique transactions requiring in depth operations knowledge

·Process deposits and pay out funds in accordance with bank procedures, to record all transactions.

·Provided bank services to a diverse customer base, including a large Spanish population.

·Balanced my cash draw, making zero mistakes during nearly 4 years of service

REFERENCES UPON REQUEST

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