EDUCATION

Certified Medical Assistant Completed

Fresenius Kidney Care

Nephrology Nursing Certification Commission

Certified Clinical Hemodialysis Technician

Completed

SUMMARY OF QUALIFICATIONS AND SKILLS

Patient-focused individual with 6 plus years’ experience who is acknowledged for talents in inspiring coworkers to excel and adapt to the demands of a challenging workload. Excellent communication and organizational skills along with strong worth ethics aimed at projecting a positive company image. Expert in delivering consistent service to ensure patient satisfaction and service improvement.

Key Qualifications:

• Track record of handling customer inquiries in accordance to established service policies and procedures

• Able to depersonalize self from the customer while providing the highest level of high customer service

• Well-versed in resolving conflicts by understanding problems clearly and seeking out possible solutions through employing the creative thinking process •Strong MS Office skills including Excel Word and utilization review modules

•Exceptional teamwork abilities • Outstanding ability to articulate and understand terminal dialysis terms

•Flexible in scheduling to meet the staffing needs of the unit

•Profoundly capable to perform all types of physical tasks

Core Competencies:

• Communication • Self-control • Client account management • Customer-satisfaction • Assertiveness • Follow up • Documentation • Multi-tasking • Quick Response • Call Forwarding• Database Management • Troubleshooting • Data Entry• Technical Support • Data Updating • Billing and Disbursements • PC Proficient • Compliant Processing • Departmental Coordination

PROFESSIONAL EXPERIENCE

Dialysis Technician, Fresenius Kidney Care

2018-2019

• Rendered nursing care and administered hemodialysis treatments to patients in renal failure, end Stage and acute.

•Provided medical care to patients with renal failure as directed by the medical staff and nephrologists.

•Reported to supervisor immediately, if any, abnormal changes noticed in patient condition.

•Initiated and terminated dialysis according to clinic protocol.

•Maintained a safe environment for patients and staff by following clinic procedures and policies.

•Checked and cleaned patient access.

•Assisted and monitored patients on dialysis machine.

•Checked and documented patient vital signs; temperature, respiration, and blood pressure.

•Opened clinic and prepared dialysis machines.

School Nurse, Charter USA 2017-2018

• Provided school health services in accordance with state laws, administrative regulations, and school board policies

• Assessed and evaluated students to detect health needs and contacted the homes of students regarding health concerns

• Maintained health records for each student and managed a safe medication administration program

• Monitored student compliance with state immunization regulations and local policies, and implemented policy on exclusion and readmission of students related to compliance with such regulations, or related to infectious/contagious disease control

• As appropriate, counseled with students regarding concerns such as sexually transmitted diseases, drug and alcohol abuse,

• Prepared and submitted reports for the superintendent and State Board of Health

• Attended committee meetings and conferences regarding health services and curriculum, and collaborated with external

• Participated in in-service training and professional activities

Home Health Aide, A1 Bringing Glory Home Service 2013-2017

•Observed and utilized appropriate techniques to help patients with their daily activities such as bathing, feeding, dressing, grooming, oral hygiene, skin care, exercise as well as assisted with bedpan or urinal

•Checked and recorded vital signs and observed patients' behavior under minimal supervision

•Performed general housekeeping and cleaning duties that included washing dishes, doing laundry, cleaning bathrooms or dusting and preparing meals for the patients as well

•Took patients to and from doctors' appointments as well as provided transportation for other kinds of outings

•Maintained and updated records of patients' health conditions and progress as well as immediately alerted the primary caregivers or registered nurses during the time of medical crisis or complications

Special Needs Bus Monitor, Warren Transportation 2015-2016

•Supervised and monitor special needs children

•Assisted children to and from the vehicle

•Operated the wheelchair lift, both electronically and manually

•Maintained all students and parent’s confidential information

•Loaded and unloaded wheelchairs

•Putting proper safety equipment on children

•Knowledge of their special needs

•Ability to stay calm during an emergency

•Assisted the driver with children on the bus and ability to stay alert during the whole entire duration of the route

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