Chantea D. Ellis

*** ***** **** **

Dallas, NC **034

704-***-****

Objective: Administrative Assistant/Customer Service Education: Gaston College Adult High School

Diploma, December 2002

Experience: Gaston County Dept. of Social Services Gastonia, NC Alternative Work Experience (February 2003-Present) Telerx Call Center- Kings Mountain, NC

Consumer Care- Michelin

Took phone calls from authorized Michelin tire dealers and assisted them with tire warranty. Took calls from customers with issues with their tires. Assisted customers with tire issues such as locating an authorized dealer in their area and calling and setting up appointments for the customer to go to the dealer for inspection so that we can assist with the warranty.

Document each phone call that was taken daily by inputting data into the computer while I took each call.

Made sure the customer and the dealers were happy before we ended our calls. Telerx Call Center- Kings Mountain, NC

Consumer Care- Butterball

Took customer phone calls.

Assisted customers with any issues they had with purchased products. Located products for the customer within their location. Assisted customers with nutrition inquiries.

Made sure the customer was pleased with our call.

Took praise calls from the customer.

Input data in the computer while I took each phone call. Family First Home Health Care Gastonia, NC

Home Health Patient Care Tech/ Certified Nursing Assistant Assisted patient with shower and bath.

Helped patients shave and help with skin care.

Made sure the patient made it in and out of the tub safely. Made sure the patient made it around the house safely. Made sure the patient made it in and out of bed safely. Done basic housekeeping for the patient such as making the bed daily, changing linens, tidying, and cleaning the bathroom, and doing on-site laundry tasks. Made sure the patient had meals prepared and heated. Made sure the patient ate the meal and cleaned the dishes once the patient was done eating. Made sure patient trash was taken out before I left the house. Caromont Health- Terrace Café Gastonia, NC

Dining Service Host

Answer the Phone

Assisted customers throughout the café

Made sure the café was cleaned daily

Prepared meals for customers

Stocked and replenish items throughout café

Inspect products to ensure freshness for customers Made sure areas were sanitized daily for future inspections Steve & Barry’s Gastonia, NC

Customer Service/Sales Representative

Answer the phone

Delivered oral and written messages

Assisted customers throughout the store

Inventoried, stored, priced, and restocked merchandise displays in the retail store. Received, opened, and unpacked cartons and crates of merchandise, checking invoices against items received.

Stocked storage areas and displays with new and transferred merchandise. Set up advertising signs and displayed merchandise on shelves, counters, and tables to attract customers and promote sales.

Cameron Court Community Center Gastonia, NC

Safe Haven Operator Assistant

Answer the phones

Prepare permission slips, flyers, and brochures

Monitor and administer children’s program

Monitor and record the summer lunch program

Gaston College Morris Library Dallas, NC

Librarian Assistant

Opened, sorted, and distributed incoming mail.

Kept log of items received and delivered.

Operated keyboard and other data entry devices to enter data into the computer or onto magnetic tape and disk.

Entered alphabetic, numeric, and symbolic data from source documents into computer, using data entry devices, such as keyboard and optical scanner. Used library format to create various labels.

Maintained current data entries.

Kept records of work completed.

Compiled records sorted and shelved books and issued and received library materials such as books, films, slides, and phonograph records.

Inspected returned books for damage.

Stonecroft Village Apartments Gastonia, NC

Administrative Assistant

Answer the phone

Delivered oral and written messages.

Filed car titles and apartment applications.

Family Dollar Gastonia, NC

Stocker

Furnished employees with clerical supplies

Inventoried, stored, priced, and restocked merchandise displays in the retail store. Received, opened, and unpacked cartons and crates of merchandise, checking invoices against items received.

Stocked storage areas and displays with new and transferred merchandise. Set up advertising signs and displayed merchandise on shelves, counters, and tables to attract customers and promote sales.

Skills: Excellent customer service, computer, written, and verbal communication skills. References: Enclosed

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