Medical Assistant Service Representative

Chassity Beasley

A proven leader with past experience in Management, vet receptionist and medical assistanting seeking a similiar position who will answer phones, set appointments, greet and check in clients, explain procedures to clients, prepare patient records for surgery admissions, locate or create records, review medical history and maintain facility cleanliness and safety.

13500 Chenal Pkwy Apt 2932 Little Rock, AR 72211 501-***-**** ****************@******.*** WORK EXPERIENCE

Chenal Valley Animal Hospital — client service advocate TTEC — Manager

TTEC — CSR/Chat Coach

Baptist medical hospital — medical assistant /phlebotomist EDUCATION

05/2022 to Present, Little Rock, Ar

Set appointments daily for doctors and service needs. Determine charges for services requested and arranged for billing. Built sustainable relationships and trust with customer accounts using open and interactive communication. Referred unresolved customer grievances to designated departments for further investigation. Recorded details of inquiries or complaints to maintain up to date records of customer interactions and transactions. Navigated multiple computer systems and applications and untilized search tools to nd information. 04/2020 to 05/2022, Sherwood, AR

In this role I currently manage several teams. We at TTeC are partnered with Bank of America where we manage the claims department. I manage teams to be sure their performance stays where it needs to be. In this, it includes monthly CAPS, payroll, daily and weekly coachings, call listening, Metrics, Outliers, Evaluations, Absenteeism, Schedule changes and more.

04/2019 to 04/2020, Sherwood, AR

Originally this position started off as a customer service representative. In this role I took calls and helped customers with their accounts as far as issuing new cards if they were lost or stolen, making claims for unauthorized charges, going over transactions, assisting in setting up their online Accounts, Etc. The role later progressed to a chat coach. In this role I began taking supervisor calls to assist the di cult customers in understanding the break down of their accounts. This included missed deposits, unauthorized charges, provisional credits being applied, claims not processed in a timely manner, etc. 05/2018 to 05/2019, Little Rock

Assist with treatment, administer routine diagnostic/laboratory tests, do phlebotomy and/or give injections, and/or drug screenings routine and random.

Sylvan Hills — High school diploma

Remington College

08/2007 to 05/2008

04/2009 to 04/2010

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