Administrative Assistant

DANITA O'BR IEN

Hudsonville, Mi ***** Phone 616-***-**** **************@*****.***

I am a team player, dedicated, hard worker, looking for a position where I can skillfully grow and develop my exceptional work abilities in a dynamic and challenging work environment. I have strong verbal communication, interpersonal skills, an excellent attention to detail, organizational and multi-taskings skills. Ability to work well with minimum supervision.

Experience:

Notions Marketing Corp. July 1999 to Dec 2021

Notions Marketing is a leading wholesale company in the craft field. Notions Marketing has grown from a National Corporation to a Global Corporation. It is currently the largest Craft Distributor in the world. Reason for Leaving: Company eliminated my position.

Sales Support Special Projects Representative 2019 to 2021

Ran Tableau reporting for internal and external information

Handled Live Chat Sales Support calls

Set up and transferred images for Joann.com vendor portal.

Responded to customer requests via emails.

Pulled various reports together for Sales Representatives to respond to their customer needs.

Performed all duties as assigned by Management.

Customer Class changes assigned by Management

Maintained back-order changes for Customers

Data entry of Customer orders

Worked with IT to design Mass Email blasts to Customer Service accounts.

Support Sales Support sales plan

Looked up and sent out Safety Data Sheets for Vendor Products.

Maintain VAT numbers for Overseas sales

Ecommerce Sales Support 2017-2019

•Experience working in retail customer ‘vendor portals' such as vendor central and Commerce Hub.

•Work with the Ecommerce accounts for Joann.com, Wal-Mart.com, Wish.com, Overstock .com

•Identify issues, gather relevant data, resolve problems and communicate information and solutions.

•Answer customer service inquiries from Consumers to provide product detail, update images and confirm product minimum-sell information.

•Support New product set up processes, including data entry, image requirements and product information, in a timely manner.

•Assist cross-functional teams on special projects as assigned by Key Account Managers.

•Collaborated with the Key Account Managers to create and post weekly and monthly reports for the Customers.

Other Experiences:

•Sales Associate at Ben Franklin Crafts.

•Blue Cross Blue Shield Medical Billing Specialist, Sisters of Mercy

•Third Party Insurance Specialist, White & White Pharmacy

Other Life Accomplishments:

Served on the Board of Retrouvaille of Grand Rapids as Treasury Couple 2012-2017 Girl Scout Leader

Parent Volunteer at my Children's elementary school VBS Leader

Education:

Union High School- Graduated a member of the National Honor Society. Kent Skill Center -Specialized in legal secretary

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