Support Agent Office Assistant
Resume:
Jennifer Idnurm
**** ******** ****** **., *********, DE, 19946
Email: **************@*****.***
SUMMARY
Office Professional looking to advance career as payroll specialist
QUALIFICATIONS
● Proficient in Microsoft Office Suite including Microsoft Excel and Microsoft Access
●College coursework in basic bookkeeping and office duties
●Proficient in Peachtree Accounting and Quickbooks
●Excellent written and verbal communication skills
●Excellent organizational skills
WORK EXPERIENCE
2016-2019 Teacher
The Cross Christian Academy Ellendale, DE
Plan and execute academic lessons for English, Grammar, Reading, Spelling, Handwriting and Literature for grades 1-6, as well as physical education class for kindergarten through sixth grade.
2015- 2016 Senior Merchandising Manager RGIS LLC Auburn Hills, MI
Supervise and coordinate projects for client resets, remodels, relocations and new store builds. In charge of payroll for merchandisers. Complete all paperwork required by client concerning project. Place orders for needed fixtures and merchandising aids and signs. Supervise and train merchandisers on reading and setting planograms. Supervise and assist with fixture work, measuring and layout of fixtures.. Communicate daily with client setup department and layout department concerning project. Work with store manager and general contractor to ensure project is completed on time and within labor budgets.
2014 – 2016 Merchandiser/Team Lead Wolf Retail Solutions Tampa, FL
Team lead on store resets for major drugstore chain. Supervised and trained teams of up to 20 people in reading planograms, setting departments and building shelf fixtures and displays. Specialty in building and setting cosmetic wall. Responsible for timekeeping/ time cards for all team members work, lunch and break hours. Entered time information into payroll system and ensured all appropriate taxes, deductions, and reimbursements were accurate.
2012 – 2014 Customer Service Rep/Trainer Teletech @ Home Englewood, CO
Worked on the Best Buy project. Modify orders including changing shipping information, applying refunds, issuing gift cards, placing orders for customers and problem solving. Train new seasonal agents.
2008 – 2012 Office Manager Today's Realty Charlotte, NC
Handled day to day running of office. Answering phones, handling correspondence, setting appointments and scheduling closings for an office of 20 agents. Handled all payroll for the 20 agents as well as office staff.
1998 – 2002 Office Assistant
Economy Plumbing High Point, NC
General office duties such as answering phones, filing paperwork, making daily bank deposits setting schedules for plumbers, setting customer appointments. Pulled inspection permits, handled payroll, invoicing accounts receivable, balancing spreadsheets for quarterly and yearly taxes, past due collections.
EDUCATION
2007 – 2011
York Technical College- Associate Degree in Nursing
1998
Guilford Techinal Community College- High School Diploma
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