Administrative Assistant Customer Service
Resume:
Cindi C. Burns
** **** ******* ****, ********, Ms. 39466
601-***-**** cell
********@*******.***
CUSTOMER SERVICE PROFESSIONAL
Problem Resolution * Results Orientated * Strong Client Contact
Extensive diversified business experience with focus on direct client service. Self motivated, energetic. Efficient; organized; with strong attention to detail. Excellent communication skills. Comfortable multitasking. Able to assess client needs and provide products/services to meet those needs. Interface effectively with diverse populations of clients and all levels of company personnel. Resolve client problems in a timely manner to ensure satisfaction. Extensive monthly documentation and data analysis.
COMPUTER SKILLS
SharePoint, Karpel, Microsoft Office, Crimes, PowerPoint, Oracle, SASI, JPAMS, Mocha Soft,
PROFESSIONAL EXPERIENCE
Orleans Parish District Attorney’s Office 12/2021-03/2022
Administrative Assistant
Issued visitors badge for new hire
Scheduled managers monthly meetings
Scheduled interview and test for hiring management
Input new hire into data base, assist HR
Email new hire interview arrival time and date
Up-dated monthly key Audit
Prepared weekly and monthly reports
Up-dated/collected gas receipts and issue new gas cards
Order business cards, cell phones and computers for new hire
Scan all documents to monthly shared folders
Updating information using various software applications and utilizing two monitors
Orleans Parish District Attorney’s Office/Family Justice Center
Case Management –Screening Assistant 01/2021-12/2021
Screen all new cases into KARPEL for ADA
Entered police reports and CD’s into KARPEL
Prepared files/labels for CDC
Assigned new cases to proper screener
Typed awaiting trial and awaiting allotment to KARPEL
Typed disposition into CRIMES following count hearing
Entered Bonds into KARPEL
Assisted police officers by accepting reports, CD’s and photos’
Print Docket Master, Triple-I and Vera reports for all files
Assisting ADA with court cases
Orleans Parish District Attorney’s Office 08/2019-12/2020
Diversion Administrative Post Acceptance Case Coordinator
Acted as liaisons between Diversion Counselor and Defendant
Responsible for mailing diversion letters to accepted diversion clients
Input defendant information onto a spreadsheet
Orleans Parish District Attorney’s Office 10/2010-08/2019
Case Management -Screening
Typed- bill of information for accepted CDC and Municipal charges
Typed disposition into CRIMES following count hearing
Assisted police officers by accepting reports, CD’s and photos
Entered police reports into CRIMES
Prepared files/labels for CDC and Municipal court
Prepared closed files for file room
Distributed documents to department employees such as faxes, photocopies documents and police report
Served as liaison between ADA’s and Clerks office
Typed Correspondence for screeners,
Printed screening action forms
Assigned new cases to proper screener
Typed awaiting trial and awaiting allotment to CRIMES
Maintain files of arrest registers
Assisted screening secretary with assembling files for accepted cases
Performs related work as assigned by Chief of Screening
Orleans Parish District Attorney’s Office 04/2010-10/2010
Data Systems
Typed daily dispositions; case status; close cases
Maintained files of arrest registers; Sort files
Orleans Parish District Attorney’s Office 04/2009 to 04/2010
Help Desk Technician
Maintained history records and related problem documentation
Assisted employees in resolving basic technical problems
Logged all help desk interactions
Responded to requests for technical assistance via phone, email
Redirected problems to appropriate resource
Follows up with employee to ensure their inquiries are resolved within the contracted time frame
EDUCATION
Troy State University- 5/2002-12/2004 Associate of Science: General
Education/Business Administration -New Orleans, La
University of Phoenix- 5/2000-5/2002 Information Technology -Metairie, La
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