Customer Service Office Assistant
Resume:
Michelle Tabalba
North Las Vegas, NV *****
************@*****.***
To obtain and secure a challenging job where I can become an asset to the company and grow from within. I am an energetic, hard-working and a dependable individual. I currently have years over twenty years in customer service and I feel that my extensive background could help others, as well as others teaching myself. I am a team player and enjoy working with my team-mates and the staff. Authorized to work in the US for any employer
Work Experience
Unit Coordinator
Valley Health - Las Vegas, NV
February 2021 to Present
• Entering data, uploading records and retrieving information based on physicians or nurses request
• Handle patient orders and coordinate x-rays, blood tests, imaging and other procedures with other departments
• Greet patients and families to answering phones, faxes, making copies and ordering office and medical supplies
• Clerical and administration tasks, intake specialist, records keeper, typist Customer Service Representative
Everise - Las Vegas, NV
August 2019 to September 2020
• Professionally handle a high volume of incoming calls
• Ability to utilize and navigate multiple systems simultaneously
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Responsible for call disposition or compiling and generating reports as required
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services Home Care Aide
Volunteer - Los Angeles, CA
July 2015 to June 2019
• Provide assistance to patient who is sick, disabled and fragile
• Provide emotional support to patient
• Responsible for patient schedule, keep doctor appointments, arranging transportations and administering medication and personal hygiene
Operating Room Intrument Technician/ Supply Technician Sharp Memorial Hospital - San Diego, CA
February 2010 to May 2015
• Responsible for assembling case carts for surgical procedures, maintaining storage and inventory of supplies and instruments, transporting case carts and supplies from Sterile Processing Department to Operating Room
• Maintains emergency carts as designated, rotating supplies to prevent outdating
• Communicate daily with other departments and hospitals to obtain items required for surgical cases
• Anticipates needs of surgery and prepares accordingly
• Answers telephones, other communication devices quickly, professionally and responds to caller with updates
Surgical Technologist/ Matierals Specialist
Sharp Memorial Hospital - San Diego, CA
February 2010 to February 2011
• Maintains the integrity of the sterile field and monitor and reports any breaks in sterile technique, while practicing aseptic technique
• Assists the surgical team during the operation, maintaining the patient's comfort and safety
• Participates and monitors the proper instruments, sponge and needle counts according to the policy and procedures; and reports any deficit in the count
• Print surgery schedule and obtain preference list; Prepares case carts for surgery according to Surgeons preference cards
• Stock trays and supplies into supplies storage area when required; Return unused products to designated locations
Office Assistant/ Third Party Propostion Player
Network Management Group - Monterey Park, CA
August 1999 to September 2008
• Interview new candidates for possible hires
• Supervise and train new hires for casino games
• Monitor pay-in/ pay-out transactions on casino tables
• Provide excellent customer service
Education
Associate in Surgical Technology
Newbridge College - Long Beach, CA
July 2009
High school diploma
Polytechnic High School - Long Beach, CA
June 2007
Skills
• Skills: Strong written and verbal communication skills. Knowledge of Microsoft, Excel, PowerPoint, Access, Outlook, and Office. Type 55wpm; Touch by 10-key. Strong knowledge of medical terminology.
• Aseptic Technique
• Accounts Payable
• QuickBooks
• Clerical experience
• Administrative Experience
• Medical Office Experience
Contact this candidate